Had a buyer who won an auction, didn't pay, and 4 days later sent, "I´m really sorry, I need to cancel this buy. Sorry"
I sent a cancellation request, and replied, "No problem, I have sent a cancellation request. Please review and accept it. Please bid again some other time!"
Buyer still hasn't responded to the cancellation request, and I've send two reminders. What happens now?
One of 3 tings will happen.
1. Buyer will respond soon and accept the transaction cancellation. You get your fees back.
2. Buyer will respond soon and decline the transaction cancellation. You will not get your fees back.
3. Buyer will not respond at all. After 7 days you will be able to close the case manually and get your fees back.