Originally Posted by Snoogz
Have a buyer who started a return stating "Item Defective".
Then in the description writes: "I was not happy with the condition it was in plus it was a tad too big. sent back USPS priority. Have a fab new year"
Anyone else see buyers remorse?
Anyways, eBay says I'm on the hook for shipping both ways, and I cannot charge my restock fee because this guy didn't "like" the shoes afar awhile.
How do I go about this, making sure I don't need to give him both ways shipping charges and also charge my stocking fee
I sent a message to the buyer: "Hello, We understand you are return the shoes purchased from us.
Please let us know how this item was defective? I also noticed you mentioned they did not fit and were too big. Thank you for informing us about the fit issue."
I have not heard anything back. He has not shipped the item back yet. Return process says I'm on the hook for both shipping, But no case has been opened yet. How can I go about fighting this and proving this is not an "item defective" issue, rather buyers remorse or issue on fit, in which case I certainly want to charge my 15% restock fee! I assume calling eBay at this point is premature, because no case has been opened, and no communication back from buyer gives no new information, and finally, he has not shipped the item back yet. Did I just answer my own question...?