Originally Posted by capnwes
Sorry to LOL, but...LOL.
Sorry. I've been there.
Yeah, that's a thing. 40 Character limit PER LINE. If they are using a C/O name or something, I usually click edit and move it to below the street address. This error will also come up if the actual street address is too long, such as an apt # or something. Just edit that to the next line too. I seldom see this on domestic labels, most of the time with international labels.
In your defense...I don;t see how it can be the sellers fault....or even the buyers fault for that matter. Ebay is the one who provides the spaces for the address to be filled out. If they would limit the field to 40 characters on the front end, there would be no issue on the back end.
Here's how it ended up.
I went home, had a single malt to help calm me down, and then got REALLY angry as I pondered things. It wasn't my fault, there's a buyer expecting a PS4 on Christmas morning and all eBay can do is tell me to wait by my cell phone for 24 hours and a supervisor will, at some point, call me, maybe in time for the package to be shipped for Christmas, maybe not. To fulfill a promise to the buyer, I had relied on a promise from eBay, and eBay wasn't keeping its promise, and my only alternative was to eat shipping charges, which is what I think they were planning on--I'd just get frustrated and give up and they'd be off the hook.
So I called again and asked for a supervisor.
The ensuing 45 minutes reminded me of the days when you'd use one of the free AOL CD's to get Internet access long enough to get a better ISP, then cancel AOL, a process that took forever because you weren't allowed to cancel online and AOL phone operators were trained to stall and delay and try to convince you to not cancel, a practice for which I believe they were eventually punished via the FCC or a class action. In this case, I told the supervisor upfront that I don't have a printer in my home, I'd already wasted more than an hour on the phone with eBay to no avail and so what needed to happen was for me to ship the package the next morning, get reimbursed in full by eBay and that I would also appreciate having all fees waived, given what a mess this had become. She kept telling me how to set up my printer, no matter how many times I told her that I didn't have a printer. It was like something from an SNL sketch. I had to keep reminding her that it was Dec. 20, Christmas was Dec. 25, the post office is closed on Sunday and so I needed a solution that would work now that didn't involve me spending my entire weekend monkeying with it. It turned into a battle of attrition--it was clear to me that she was reading from some kind of protocol/script without listening at all to what I was saying.
Finally, we arrived at a deal: I ship at my expense, eBay waives fees of $47 and also gives me a $40 eBay coupon (and I can't wait to read the fine print on that one). This morning, I went back to the office where I have access to a printer. Instead of going through eBay, went straight to the USPS website. Had the label in five minutes.
This was, easily, the worst experience I have ever had with any customer service department with any company. They didn't know how to solve my problem, they blamed the problem on me and they refused to make it right until I yelled and screamed and belittled the person on the other end of the line for 45 minutes. That's crazy, but that's eBay--no matter what, it's never their fault, just ask them.