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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 530

post #7936 of 14579
Quote:
Originally Posted by woodchuck312 View Post
 

 

I've had three BINOBO no pays in the last  week too.  These are people with hundreds of feedbacks.  What the heck is up with these people lately. 

 

I've had two this week, both from people with more than 100 feedback.

 

My biggest issue this week though has been from a guy over 300 feedback who apparently doesn't know what his coat size is or what his measurements are. I wish Ebay had a "Smack this bitch and move on" option...

post #7937 of 14579
Quote:
Originally Posted by jebarne View Post
 

Thanks Sen. Noob. I did just that. and he just pinged me that after he had a chance to review my additional photos, he was satisfied and he tried to re-store his original bid but couldn't. Did I block him? 

 

"Yes sir. If you get this and you're not happy, I have to pay shipping both ways and that works out to about $70 to Canada." too much risk since he's already very suspicious of the product. 

 

It's your call, but if there's just too much back-and-forth and you're not comfortable with their general tone & demeanor, or if they're overly skittish but have no reason to be, I personally prefer to pass on bids & offers that may bite me later.  When someone asks me too many questions that indicate they doubt the accuracy of my listings, I politely tell them they may be better served buying a new item in store vs. on eBay. 

 

 

Quote:
Originally Posted by jebarne View Post
 

Its only sad, because of how expensive it is for shipping if there's a return. 

 

Yeah that would indeed suck, though if described, measured and photographed accurately I don't see a return happening unless there's buyer's remorse...Tricky with int'l sales and why I don't do it much.

post #7938 of 14579
I state on my auctions that returns due to buyers remorse or failure to read measurements will be accepted but the buyer will have to pay the shipping cost.

I don't know if that is "ebay legal" though.

It worked good for me until last week though. I sold a $50 NWT item to a international purchaser. He filed a NAD case. I said i would accept the return but would only refund the item price. He demanded I pay return shipping, so I let him file the case (I figured the dick attitude the buyer gave me was going to result in low star ratings anyway). I guess we'll see what happens.
post #7939 of 14579

Hmm, how do I handle this?

 

Buyer sends me this message:

 

"Im not happy with the qualiy and fit of this jacket.  I would like a full refund. It is not true to size."

 

so I reply with this (line breaks omitted here):

 

Hello, I underatand you aren't happy with the fit of the jacket; however, full measurements were provided and the auction specified that "I do not accept returns, including those for fit or style." as well as "no returns accepted." As a gesture of goodwill I would permit you to reuse my pictures if you like. Thanks for your understanding!
 

and he files for NAD with this additional information:

"Received jacket and tried it on. I does not fit right at all. The cuffs are way too big and it needs dry cleaning. I want a full refund."

 

 

What do you guys think my response should be?  My initial reaction was that this is clearly buyer's remorse.  What bums me out about this is that it's a personal jacket that I never wore - true NWOT, threads and buttons included, etc, etc - the whole nine yards.  Wanted to avail myself of dispassionate heads before I respond to his case.

post #7940 of 14579
1. Refund.
2. Block him
3. Move on

3 is the toughest of the steps.
post #7941 of 14579
Quote:
Originally Posted by ATLnoob View Post
 

 

It's your call, but if there's just too much back-and-forth and you're not comfortable with their general tone & demeanor, or if they're overly skittish but have no reason to be, I personally prefer to pass on bids & offers that may bite me later.  When someone asks me too many questions that indicate they doubt the accuracy of my listings, I politely tell them they may be better served buying a new item in store vs. on eBay. 

 

To piggyback on this, I had a eBayer send me this with his OBO and I quote specifically:

 

"Hanging threads, well worn second soles, loose upper on outside left toe, worn tassles, cut in the left front. This shoe is heavily worn with possibly little life. Auctions can go for $80 shipped like new condition."

 

 

Immediately Declined Offer, and Sent "Best of luck to you on eBay" and blocked him...not worth my troubles

 

And the description of the condition is so off its not even funny.

post #7942 of 14579
Quote:
Originally Posted by Steve Smith View Post

1. Refund.
2. Block him
3. Move on

3 is the toughest of the steps.

Yeah, maybe that would be smartest... but I thought a case was beatable if they just said they didn't like it and didn't actually have any dispute with the description?

post #7943 of 14579
Quote:
Originally Posted by TheWGP View Post

Yeah, maybe that would be smartest... but I thought a case was beatable if they just said they didn't like it and didn't actually have any dispute with the description?

I have called bullshit on buyers before and had them just disappear into the aether with no case being opened, so it's at least worth a shot if they come out with a "doesn't fit like I thought" or some other buyers remorse kind of excuse. Of course you are playing with fire as they could always leave a negative...

tl:dr - refund, block, move on.
post #7944 of 14579
Quote:
Originally Posted by TheWGP View Post

Yeah, maybe that would be smartest... but I thought a case was beatable if they just said they didn't like it and didn't actually have any dispute with the description?

Is absolutely beatable.

1. Call ebay and get an agent on the phone
2. Have them look at case and say something like "is this not the clearest case of buyers remorse you have ever seen?"
3. Agent will clearly agree with you (as do I) that they stand no chance to win the case
4. GET A CASE NUMBER FOR THE CALL and have them put in their notes and opinions of the outcome of the case (only if they agree with you) for the deciding agent on the 4th business day
5. Send reply to case repeating what you said in ebay messages - no refunds, sizes posted, you are sorry that it does not fit HIM but the fit for him does not mean it is not as described
6. Regardless of what he says, dont type a reply
7. Call ebay the morning of the 4th business day after it was opened, have the agent pull up the call number and notes from the agent you originally spoke with, reinstate that its textbook remorse and not a snad.
Quote:
Originally Posted by hooker4186 View Post

I have called bullshit on buyers before and had them just disappear into the aether with no case being opened, so it's at least worth a shot if they come out with a "doesn't fit like I thought" or some other buyers remorse kind of excuse. Of course you are playing with fire as they could always leave a negative...

tl:dr - refund, block, move on.

Feedback cannot be left if you win a case.
post #7945 of 14579

Alright guys I need some clarity from the community.

 

I've held onto this A&F Tweed Jacket for far too long and decided to throw it up on the bay to get rid of it...

 

-Its single button

-Dated Lapels

-Unvented

-patch Pockets

-No Sleeve Buttons

-Size Medium...but fits like a 42R...mens

 

 

Questions is button is on the wrong side....is this thing a women's?  Hard to believe because if it was, Ifeel it wouldn't be tagged a Medium, rather an xxl Women's...also wouldnt be much shorter, this is a Men's Regular Length...

 

 

post #7946 of 14579
Quote:
Originally Posted by Snoogz View Post
 

Alright guys I need some clarity from the community.

 

I've held onto this A&F Tweed Jacket for far too long and decided to throw it up on the bay to get rid of it...

 

 

My vote would be a women's coat with S/M/L sizing, even if it fits like a men's M.

post #7947 of 14579
Quote:
Originally Posted by Snoogz View Post

To piggyback on this, I had a eBayer send me this with his OBO and I quote specifically:

"Hanging threads, well worn second soles, loose upper on outside left toe, worn tassles, cut in the left front. This shoe is heavily worn with possibly little life. Auctions can go for $80 shipped like new condition."



Immediately Declined Offer, and Sent "Best of luck to you on eBay" and blocked him...not worth my troubles

And the description of the condition is so off its not even funny.

Yeah getting a lot of this recently, as well as how items can't be new since I'm not a store so it has to be listed as preowned.

Also got my "good luck selling at that price" from buyers during the weekend and of course the items the mentioned all sold. Always seems to happen that way.
post #7948 of 14579
All of that!

Plus a new one, "Those kind of sandals aren't made in the USA". As if I would lie about this! I politely informed this person that all Chaco sandals were made in America until a few years ago.
post #7949 of 14579
Quote:
Originally Posted by SpooPoker View Post


Is absolutely beatable.

1. Call ebay and get an agent on the phone
2. Have them look at case and say something like "is this not the clearest case of buyers remorse you have ever seen?"
3. Agent will clearly agree with you (as do I) that they stand no chance to win the case
4. GET A CASE NUMBER FOR THE CALL and have them put in their notes and opinions of the outcome of the case (only if they agree with you) for the deciding agent on the 4th business day
5. Send reply to case repeating what you said in ebay messages - no refunds, sizes posted, you are sorry that it does not fit HIM but the fit for him does not mean it is not as described
6. Regardless of what he says, dont type a reply
7. Call ebay the morning of the 4th business day after it was opened, have the agent pull up the call number and notes from the agent you originally spoke with, reinstate that its textbook remorse and not a snad.
Feedback cannot be left if you win a case.

Thanks a million - I thought I'd seen you post something like this before, but this is textbook.  I'm giving it a shot - I called and the lady didn't want to come right out and say "yeah this is really obvious" but it was clear she was being careful how she worded things and saw what I was talking about, so I went ahead and got her to write a note and give me the call reference number.  We'll see what happens.

 

The 4th business day threw me off - Case was opened December 14, and I was given until December 18 to respond.  That means I call on the morning of the 19th, which is also the earliest he could escalate it?  I'm guessing part of the strategy is to make it so that *I* am the one who escalates the case to support, not him.  When I call on the 19th, I can expect them to basically take down what I say and look at it, and then say "we'll get you a decision within 48 hours" right - or do they tell you anything on the phone too?

 

I wouldn't even bother if I didn't think he had clearly stated his buyers remorse.  Thanks for the tips. :cheers:

post #7950 of 14579

Is it just me, or is there a surplus of super-lowballers on Ebay lately?

 

Is it the Holidays? Is it just that I have a lot more NWT items listed so I'm noticing it more?

 

I have a sweater listed at $168 OBO. Dude offers $34.99 and gets offended when I counter with $139.99. WTF is this all about? I understand bargain hunting, but predatory "It's all about me" bargain hunting is ridiculous.

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