Hmm, how do I handle this?
Buyer sends me this message:
"Im not happy with the qualiy and fit of this jacket. I would like a full refund. It is not true to size."
so I reply with this (line breaks omitted here):
Hello, I underatand you aren't happy with the fit of the jacket; however, full measurements were provided and the auction specified that "I do not accept returns, including those for fit or style." as well as "no returns accepted." As a gesture of goodwill I would permit you to reuse my pictures if you like. Thanks for your understanding!
and he files for NAD with this additional information:
"Received jacket and tried it on. I does not fit right at all. The cuffs are way too big and it needs dry cleaning. I want a full refund."
What do you guys think my response should be? My initial reaction was that this is clearly buyer's remorse. What bums me out about this is that it's a personal jacket that I never wore - true NWOT, threads and buttons included, etc, etc - the whole nine yards. Wanted to avail myself of dispassionate heads before I respond to his case.