Buyer asked for a refund because of not as described, obliged. Left positive feedback but low DSR on "item as described". Asked him to change it politely agreed. Can't do it through ebay, gotta call. Called, on hold for years. Escalated. Ebay says they have to call him to ask. I said okay but if they can do it at another date because of how late it is. Ebay guy agreed. He called anyway and called me back and told me he declined, seemed upset at the late call.
What the fuck, ebay?