have a situation that i need help with, yesterday a buyer who bought 2 thom browne ties from me in japan left me negative feedback saying items were fake, i called ebay they said nothing they can do and try to work with buyer to remove it thru communication , ive been having back and forth with buyer, his claim is there is no tri color grosgrain on tie, mine has gray or white grossgrain, so its fake i tried explaining and offering him to research himslef that alll earlier thom browne ties have this detail not tri color, but to no avail, he wants me to pay him back in full plus shipping and customs costs (he bought thru global shipping) to which i refused , since item is authentic id only reimburse him cost of goods, he says then negative rating will remain, now he just sent me a message wanting to buy a thom browne sweater i listed for 499 obo, for 300 and then he will remove the neg, ( i have another buyer at 380 pending) is this grounds for feedback extortion? can i call ebay and now have his feedback removed? here is the exact message and my response to which he promptly sent me an offer of 370
I have an offer from a South Korean buyer for 380 shipped ill give it to you for 370 shipped
Sent from my iPhone
On Nov 20, 2013, at 7:50 AM, "eBay Member: hibim0305" <<email address removed per ebay policy>> wrote:
Subject: Re: hibim0305 has sent a question about item #290949243348, that ended on Nov-09-13 16:32:26 PST - NWOT Thom Browne light gray skinny tie
Sent Date: Nov-20-13 04:50:17 PST
I want to positive your rating. However, I want you to lower the value of the cardigan that is exhibited now. $ 300.
BRAND: Thom Browne
MATERIAL: 100% Wool
COLOR: Blue Red and White
CONDITION: Pre owned
SHOULDERS: approx 19 "
PIT TO PIT: approx 21 "
LENGTH: approx 23.5 "
SLEEVE LENGTH: approx 24 "