or Connect
Styleforum › Forums › Men's Style › Classic Menswear › Buying and Selling on eBay: Tips, Tricks, Problems & Questions
New Posts  All Forums:Forum Nav:

Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 463

post #6931 of 15709
Quote:
Originally Posted by My Main Man View Post
 


A few weeks ago, I sold a couple coats to a guy who's house was 2 blocks from my work. I had to drive past his house to get to the post office to drop the packages off. Super weird.

I consigned a Tie with Brian that he sold 2 weeks ago to a guy who lives 2 miles from my house.......

post #6932 of 15709
Quote:
Originally Posted by Orgetorix View Post

Sold a Zegna jacket that was tagged (EU) 54R. I listed it as 44R and said in the description, "Tagged size is EU 54/US 44 Regular. In my opinion, it measures closer to 42 or 43 R, but please refer to the tagged size and measurements below."

Today I received this message:
My return policy is 14 days after buyer receives it. It was delivered on Oct 30, which means he sent the message on Day 16.

Should I just let him return it? I don't really want to, I have the 14 day return policy for a reason and I don't want to have to hold buyers' money in escrow forever on the off chance they'll return something eventually. I'm tempted to politely decline but offer to let him use my pictures and description if he wants to resell it himself.

On the other hand, he's being polite about it, and if Ebay is going to force me to take the return anyway, maybe I should just do it.

He's polite, he admits his mistake in not reading the full description. I would be inclined to take it back assuming he covered the shipping. 

post #6933 of 15709

I agree with the idea of taking returns in good faith so you'll gain a repeat customer but I think this line of thinking only pertains to people who sell huge amounts of stuff on ebay (or are working towards being bigtime sellers). For someone like me who has maybe 4-5 items at a time, any purchase is sufficiently random that I don't think I'll have something to attract that same buyer again. So, I'd do it for the karma or whatever, but not because of any future expectations of purchases from that particular guy.

post #6934 of 15709
Quote:
Originally Posted by Reosymes View Post
 

I agree with the idea of taking returns in good faith so you'll gain a repeat customer but I think this line of thinking only pertains to people who sell huge amounts of stuff on ebay (or are working towards being bigtime sellers). For someone like me who has maybe 4-5 items at a time, any purchase is sufficiently random that I don't think I'll have something to attract that same buyer again. So, I'd do it for the karma or whatever, but not because of any future expectations of purchases from that particular guy.

Good point.

post #6935 of 15709
Quote:
Originally Posted by Reosymes View Post

I agree with the idea of taking returns in good faith so you'll gain a repeat customer but I think this line of thinking only pertains to people who sell huge amounts of stuff on ebay (or are working towards being bigtime sellers). For someone like me who has maybe 4-5 items at a time, any purchase is sufficiently random that I don't think I'll have something to attract that same buyer again. So, I'd do it for the karma or whatever, but not because of any future expectations of purchases from that particular guy.

I'm a lot closer to your end of things than the big sellers here, so I agree.

I sent him a polite note explaining I couldn't take the return, primarily because it's no longer in original condition. We'll see what happens.
post #6936 of 15709

Can anyone tell me how to measure this turtleneck sweater? There are no clear cut shoulder seams here, and the arms start from around the neck. Also, for length, do I measure the length from bottom of the collar, or roll the neck down to a reasonable position and then measure from top? The chest seems to be the only unambiguous measurement for me.

 

post #6937 of 15709
Quote:
Originally Posted by Reosymes View Post

Can anyone tell me how to measure this turtleneck sweater? There are no clear cut shoulder seams here, and the arms start from around the neck. Also, for length, do I measure the length from bottom of the collar, or roll the neck down to a reasonable position and then measure from top? The chest seems to be the only unambiguous measurement for me.



Chest pit to pit
Sleeve length: like a shirt, middle of the back neck down to the cuff
Length: like a jacket, collar seam down to the hem

Just make sure you describe in the listing how you did the measurements.
post #6938 of 15709

Thanks!

post #6939 of 15709
Bingo.  I don't take returns, at all.  But I did for some Ferragamo loafers because the guy was apologetic and not a douchenozzle, which is the absolute minority.  He first acknowledged that I don't take returns, admitted that everything in the listing was correct, but that the size just didn't fit him for some reason, then politely asked if I'd make an exception.  Anyone who doesn't see the value of this and counsels against taking this return, despite apparently dealing with the mouthbreathing ebay hoardes in the past is really missing the point.  Dry cleaning and technicalities be damned. 
 
Quote:
Originally Posted by jgill79 View Post
 

I don't know, I think there's just a prevailing feeling that civility goes a long way, particularly when put up against the vast majority of people who are assholes. That said, this guy is technically in the wrong.

 

Quote:
Originally Posted by concealed View Post
 

 

1) Orgetrix knows that the jacket is a bit smaller than the tagged size, but title mentioned tag size, which is what the guy needs and probably how he found the jacket

2) Guy mentions that this is why he wants a return

3) It's 2 days past the deadline, hasn't something like this ever happened to you?

4) Guy asks politely if he can return, not saying he is entitled to a return.

5) Took the time to get the jacket dry cleaned, probably did not try on before, is probably a relatively busy human

6) Well written, reasonable request, feelings of empathy

 

I agree with other posters, that you have a greater than 95% chance to win a case, but it seems like a desireable item and could be realtively easily resold.

 

Another option is to offer a 10% restocking fee because he is over the timeline

 
post #6940 of 15709
Then you missed my point. Your buyer asked if youd make an exception. His buyer asked for return instructions as if it were a given. I would be more amenable to it in your instance.
post #6941 of 15709

USPS begins delivering packages from Amazon on Sundays, effective immediately, but only in NY and LA for this holiday season, expanding in 2014.  I bet it migrates in some way to eBay sales shipped via USPS in their standard flat-rate or regional boxes...and/or maybe folks who sell cross-platform like our favorite PRL salesman.  

post #6942 of 15709
Quote:
Originally Posted by Reosymes View Post
 

I agree with the idea of taking returns in good faith so you'll gain a repeat customer but I think this line of thinking only pertains to people who sell huge amounts of stuff on ebay (or are working towards being bigtime sellers). For someone like me who has maybe 4-5 items at a time, any purchase is sufficiently random that I don't think I'll have something to attract that same buyer again. So, I'd do it for the karma or whatever, but not because of any future expectations of purchases from that particular guy.

 

 

Quote:
Originally Posted by Orgetorix View Post


I'm a lot closer to your end of things than the big sellers here, so I agree.

I sent him a polite note explaining I couldn't take the return, primarily because it's no longer in original condition. We'll see what happens.

We're buying low and selling less low, and there's a lot of work involved, it's a tough judgement call to not take something back you don't have to.  I also strongly believe in karma.

I have determined the 10% return policy works the best for me, it's not so high that more people won't make shit up just to get to return it for free, and it's not so low that people will return for no reason because there's no penalty.

I've also learned that of the things I've taken back, none of them haven't sold for the same or more, and relist is one click away.

post #6943 of 15709
Quote:
Originally Posted by AndroFan View Post
 

I don't take returns, at all.  But I did for some Ferragamo loafers because... the size just didn't fit him for some reason

I haven't dealt with enough Ferragamos to know if it's a common thing with them, but from the few pairs I've picked up, it seems like their sizing is all over the place. I'm normally a 10 to 10.5D, have one pair of Ferragamos in 10EE that fit awesome, and another pair labeled 10.5D that I can barely stuff my feet into that in reality are no bigger than a 9.5. I'm nervous about listing those on ebay because if someone buys them expecting an honest 10.5D I'm guaranteed to have return hassles.

post #6944 of 15709

I missed nothing.  I think you're too interested in the semantics, and not nearly enough interested in the demeanor.  From how he describes it, his buyer was just as respectful.

 

Quote:

Originally Posted by VLSI View Post

Then you missed my point. Your buyer asked if youd make an exception. His buyer asked for return instructions as if it were a given. I would be more amenable to it in your instance.
post #6945 of 15709
Cough...

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Classic Menswear
Styleforum › Forums › Men's Style › Classic Menswear › Buying and Selling on eBay: Tips, Tricks, Problems & Questions