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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 462

post #6916 of 16837
Quote:
Originally Posted by pnutpug View Post

Apologies if this has been asked-and-answered previously, but here goes.

Sold a BB shirt to a guy who now claims not as described due to frayed cuffs, which is utter BS--he asked for measurements then, before I could get back, made a bid. Any-hoo, there's not a lot of money at stake here--$14 (sale price plus shipping) to be precise. Given Eazy's nightmare, I'm inclined to refund the money, tell him to keep the shirt and add him to The Black List--I didn't take pictures of the cuffs, or collar for that matter (lesson learned). My biggest concern is getting negative feedback. As I understand this, he would have to pay to send the shirt back to me, but I'm betting it will have been ghurka-bagged and unsellable when/if I see it again. If he can't negative-feedback me, then I'd at least like to force him to pay to send the shirt back. If nothing else, I could use it to wax the car or wrap shoes for shipping.

I don't sell (or buy, for that matter) much on the 'Bay, so I'm really not sure what to do in this situation. Thanks.

Yep, refund.  Fume about it here.  Speaking of which, mrandmrsltb isthisitt will be added to the black list.

post #6917 of 16837
I got a pair of boots (old school hiking boots) that were listed as a 9.-10, which should be my size. They were no bigger than. 9 (I could just squeeze my foot inside). Opened a case and seller refunded with no further action necessary. Treating people with respect comes around again. Karma?
post #6918 of 16837
Quote:
Originally Posted by pnutpug View Post


Actually, I forgot to include the purchase price, so it's actually $17, but the point is valid. I understand honest mistakes, but this is a case of someone pulling a fast one. No way the cuffs are frayed--I know better than to not check the cuffs and collar in the store and again before listing. You're right that my reputation is worth more than $17. Amazing, really, that some folks are willing to exchange a clear conscience for so little money.

Would I be at any risk if I offered to refund his purchase price ($7) and go our separate ways?

 

ask him to take a picture of damage, if there is actual minor damage that you missed, then you can refund him.  if not, make him send it back.

post #6919 of 16837
Sold a Zegna jacket that was tagged (EU) 54R. I listed it as 44R and said in the description, "Tagged size is EU 54/US 44 Regular. In my opinion, it measures closer to 42 or 43 R, but please refer to the tagged size and measurements below."

Today I received this message:
Quote:
Dear [Orgetorix],

I received the cashmere blazer, it is beautiful, but you had it listed as 44R, and it is actually slightly smaller than that, and fits too snug and is a little uncomfortable with a dress shirt. I have other high-end blazers from Zegna and Canali that are perfect fits at 44R.

I would like to ship it back to you for a refund, it is dry-cleaned and reselllable. I saw your note at the bottom, that you thought it was slightly smaller 42-43R , but it was not highlighted, so I missed this at original purchase time.
Please send shipping return instructions.

Thank you


- [buyer]

My return policy is 14 days after buyer receives it. It was delivered on Oct 30, which means he sent the message on Day 16.

Should I just let him return it? I don't really want to, I have the 14 day return policy for a reason and I don't want to have to hold buyers' money in escrow forever on the off chance they'll return something eventually. I'm tempted to politely decline but offer to let him use my pictures and description if he wants to resell it himself.

On the other hand, he's being polite about it, and if Ebay is going to force me to take the return anyway, maybe I should just do it.
post #6920 of 16837
Quote:
Originally Posted by Orgetorix View Post

Sold a Zegna jacket that was tagged (EU) 54R. I listed it as 44R and said in the description, "Tagged size is EU 54/US 44 Regular. In my opinion, it measures closer to 42 or 43 R, but please refer to the tagged size and measurements below."

Today I received this message:
My return policy is 14 days after buyer receives it. It was delivered on Oct 30, which means he sent the message on Day 16.

Should I just let him return it? I don't really want to, I have the 14 day return policy for a reason and I don't want to have to hold buyers' money in escrow forever on the off chance they'll return something eventually. I'm tempted to politely decline but offer to let him use my pictures and description if he wants to resell it himself.

On the other hand, he's being polite about it, and if Ebay is going to force me to take the return anyway, maybe I should just do it.

Sounds reasonable to me. I would just take it back. The politeness and professionalism exhibited in his mostly non-accusatory message, causes me to believe you will have a return customer with this guy. Probably worth bending your policies a bit. 

 

I always list the measured size in the title and item specifics. Then I show the tagged and measured size in the description.

 

If it measures as a 43 I usually list 42R and 43R in the title and 42R in the item specifics.

post #6921 of 16837
You won't have to take it back. He admitted to dry cleaning it, thus not in original condition. I personally wouldn't. It makes me very angry when people buy things without reading the description and then expect you to waste your time/money fixing their mistake.
post #6922 of 16837
Quote:
Originally Posted by Orgetorix View Post

Sold a Zegna jacket that was tagged (EU) 54R. I listed it as 44R and said in the description, "Tagged size is EU 54/US 44 Regular. In my opinion, it measures closer to 42 or 43 R, but please refer to the tagged size and measurements below."

Today I received this message:
My return policy is 14 days after buyer receives it. It was delivered on Oct 30, which means he sent the message on Day 16.

Should I just let him return it? I don't really want to, I have the 14 day return policy for a reason and I don't want to have to hold buyers' money in escrow forever on the off chance they'll return something eventually. I'm tempted to politely decline but offer to let him use my pictures and description if he wants to resell it himself.

On the other hand, he's being polite about it, and if Ebay is going to force me to take the return anyway, maybe I should just do it.

As long as he pays for return shipping, I'd take it back.

post #6923 of 16837
Quote:
Originally Posted by VLSI View Post

You won't have to take it back. He admitted to dry cleaning it, thus not in original condition. I personally wouldn't. It makes me very angry when people buy things without reading the description and then expect you to waste your time/money fixing their mistake.

Oh, I missed the drycleaning part. Yeah, you probably shouldn't take it back. If the drycleaner "shined" it, your screwed. You will win a case if he opens one since it is not in original condition.

post #6924 of 16837

I would probably take it back, as a measure of good faith.  When you sell again, make sure to highlight that it fits small in the title.

post #6925 of 16837
I vote no; don't take it back. He dry cleaned it.

But credit to him for being polite about it.
post #6926 of 16837
I don't understand why being polite is deemed sufficient grounds to take a return. He didn't read the description, he was apparently unable to figure this out within 14 days, he dry cleaned the jacket. I have no sympathy for the buyer.
post #6927 of 16837
Quote:
Originally Posted by VLSI View Post

I don't understand why being polite is deemed sufficient grounds to take a return. He didn't read the description, he was apparently unable to figure this out within 14 days, he dry cleaned the jacket. I have no sympathy for the buyer.

One of my best customers was originally a buyer who wanted to return something after the cut off date. His first purchase/return was in August of 2011. Since then he has purchase just over $7500 worth of stuff. 

post #6928 of 16837
Quote:
Originally Posted by VLSI View Post

I don't understand why being polite is deemed sufficient grounds to take a return. He didn't read the description, he was apparently unable to figure this out within 14 days, he dry cleaned the jacket. I have no sympathy for the buyer.

I don't know, I think there's just a prevailing feeling that civility goes a long way, particularly when put up against the vast majority of people who are assholes. That said, this guy is technically in the wrong.

post #6929 of 16837
Quote:
Originally Posted by jgill79 View Post

I don't know, I think there's just a prevailing feeling that civility goes a long way, particularly when put up against the vast majority of people who are assholes. That said, this guy is technically in the wrong.

His sense of entitlement bothers me. He didnt ask if he could make a return, he simply asked for return instructions despite clearly being in the wrong on multiple counts. That still rubs mebthe wrong way.
post #6930 of 16837
Quote:
Originally Posted by VLSI View Post


His sense of entitlement bothers me. He didnt ask if he could make a return, he simply asked for return instructions despite clearly being in the wrong on multiple counts. That still rubs mebthe wrong way.

 

1) Orgetrix knows that the jacket is a bit smaller than the tagged size, but title mentioned tag size, which is what the guy needs and probably how he found the jacket

2) Guy mentions that this is why he wants a return

3) It's 2 days past the deadline, hasn't something like this ever happened to you?

4) Guy asks politely if he can return, not saying he is entitled to a return.

5) Took the time to get the jacket dry cleaned, probably did not try on before, is probably a relatively busy human

6) Well written, reasonable request, feelings of empathy

 

I agree with other posters, that you have a greater than 95% chance to win a case, but it seems like a desireable item and could be realtively easily resold.

 

Another option is to offer a 10% restocking fee because he is over the timeline

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