Dolfan954
Senior Member
- Joined
- Jun 12, 2012
- Messages
- 301
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- 62
That explains something on my end too. A relatively mellow guy who had good communication with me a few weeks ago about a different tie (that he ended up buying) opened a case on me. The case details stated: "I see tracking says this was delivered on April 19th, but I was out of town, and when I returned it wasn't here. Is there a way to get more information." I was baffled that he would open a case on this basis, but if Ebay is forcing cases for basically any post-purchase question, then that would explain it.
FWIW, I politely responded that the USPS tracking was the only info I had, and he should check with neighbors and his local. Now I will have to wait and see if Ebay sides with him even when he's admitted that I shipped properly and that tracking says it was delivered to him.
Edit: And not that I deserve sympathy, but I got this out, on time, even though I was having a pretty rough week personally (wife and kid in hospital).
That part is actually more important than I thought. We talked about "printing the label" as qualifying for "shipped" even if we don't bring it to the post office until a couple of days later, but it appears that mailing within the handling time is actually a requirement to being eligible for seller protection.
- The delivery status of the item as "delivered"
- The date of delivery (which reflects that you shipped within the stated handling time)
- The recipient's address, displaying at least the city/state or ZIP code (or the equivalent) of the address listed in either the eBay Order details page or the PayPal Transaction Details page, and
- For items $750 (or local currency equivalent) or more (based on the total amount of the sale, including the cost of the item, shipping charged by you, any other fees you may charge, and any sales tax), proof of the recipient's signature to confirm delivery is required where such signature confirmation service is available from at least one shipping company. Note: for PayPal Buyer Protection cases, items costing $250 or more require proof of the recipient's signature.
So, we need to see
1. "Delivered"
2. Zip Code
3. Date Delivered
*4. Signature confirmation for >$250
Source: http://pages.ebay.com/help/policies/seller-protection.html