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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 411

post #6151 of 18139
Quote:
Originally Posted by Brianpore View Post
 

Its not that USPS should be on the hook its that ebay says they are no long going to cover you even if the item is returned damaged and they find the buyer at fault. Their suggestion (to protect yourself) is to purchase insurance in case the item "is damaged in transit"

Oh, so they are suggesting we should commit mail fraud. Ok. I get it.

post #6152 of 18139
Quote:
Originally Posted by capnwes View Post
 
Quote:
Originally Posted by Brianpore View Post
 

Its not that USPS should be on the hook its that ebay says they are no long going to cover you even if the item is returned damaged and they find the buyer at fault. Their suggestion (to protect yourself) is to purchase insurance in case the item "is damaged in transit"

Oh, so they are suggesting we should commit mail fraud. Ok. I get it.


No., I think what they are suggesting is that if you want to protect your item you should insure it. If the buyer claims the item was damaged when it arrived who is it for you to say it was not. You have the assumption that the buyer is lying but maybe he is not. No mail fraud involved and if anyone is to blame it is the buyer. Just passing along info. Dont shoot the messenger lol

post #6153 of 18139
Quote:
Originally Posted by Brianpore View Post
 


No., I think what they are suggesting is that if you want to protect your item you should insure it. If the buyer claims the item was damaged when it arrived who is it for you to say it was not. You have the assumption that the buyer is lying but maybe he is not. No mail fraud involved and if anyone is to blame it is the buyer. Just passing along info. Dont shoot the messenger lol

No worries, my gun is not loaded. I missed the part where the item was damaged when it arrived. I thought it was undisclosed damage the buyer was lying about. 

post #6154 of 18139
Quote:
Originally Posted by capnwes View Post
 
Quote:
Originally Posted by Brianpore View Post


No., I think what they are suggesting is that if you want to protect your item you should insure it. If the buyer claims the item was damaged when it arrived who is it for you to say it was not. You have the assumption that the buyer is lying but maybe he is not. No mail fraud involved and if anyone is to blame it is the buyer. Just passing along info. Dont shoot the messenger lol

No worries, my gun is not loaded. I missed the part where the item was damaged when it arrived. I thought it was undisclosed damage the buyer was lying about. 

IF you ship an item in good condition, AND then it arrives damaged (who really knows if the buyer is lying or or not), THEN it had to have been damaged in transit which you insure yourself for. At least that is ebays thought process which I understand.

 

I just dont want to see someone here get screwed, hence passing along the info I was told by ebay.

post #6155 of 18139

So to purchase insurance to cover damaged goods during transit one must add on extra insurance if shipping priority mail?  Priority up to 100$ comes with insurance correct?  Now, does that included insurance only cover lost goods during transit, or can it be used to file a claim for damaged during transit?

 

I just need to know if we need to take an extra step during this process or just continue to ADD ship coverage insurance when the purchase is over 100$ ?

post #6156 of 18139
Quote:
Originally Posted by Snoogz View Post
 

So to purchase insurance to cover damaged goods during transit one must add on extra insurance if shipping priority mail?  Priority up to 100$ comes with insurance correct?  Now, does that included insurance only cover lost goods during transit, or can it be used to file a claim for damaged during transit?

 

I just need to know if we need to take an extra step during this process or just continue to ADD ship coverage insurance when the purchase is over 100$ ?

Good question, need to ask post office, dont know if the insurance they provide covers damage or not (I would think it does, but who knows). I'm not changing the way I do business due to this (never had an item returned different, and try to limit returns as it is).

post #6157 of 18139
Quote:
Originally Posted by Brianpore View Post
 

Good question, need to ask post office, dont know if the insurance they provide covers damage or not (I would think it does, but who knows). I'm not changing the way I do business due to this (never had an item returned different, and try to limit returns as it is).


Do you feel you lose out on publicity via eBay for not offering a return policy? I have not noticed, but forget if that is also part of a discount offered with eBay as well...

post #6158 of 18139
Quote:
Originally Posted by Snoogz View Post
 
Quote:
Originally Posted by Brianpore View Post
 

Good question, need to ask post office, dont know if the insurance they provide covers damage or not (I would think it does, but who knows). I'm not changing the way I do business due to this (never had an item returned different, and try to limit returns as it is).


Do you feel you lose out on publicity via eBay for not offering a return policy? I have not noticed, but forget if that is also part of a discount offered with eBay as well...

The amount I might loose out on is not worth the returns for me and not having a return policy has saved me at least 10 returns (mostly for stupid people they did not read the listing). You also do get a discount on the final value fee (10%-25%) I think, but that is saving me 1-2.5% on the auction so to offer returns for everyone, I save $1-$2.5 per $100 I sell. Not worth it IMO.


Wes might have better data then me... Spoo also has no returns so it can't hurt you THAT much lol

post #6159 of 18139
I've dealt with 3 returns thus far. All went smooth, and all sold for. Bit more than te original price. But at the end of the day, I would much rather not deal with them. Even for a few extra 10-15$. At this point, I don't do nearly as much business as others to warrant a no return policy and still have that affect me positively. But when really thinking about it, if I build this business with a return policy, I cannot forgo it down the road lol.
post #6160 of 18139

I've been accepting returns but need to look into the regulations a little more closely, out of the last 4, only 1 has provided me with the tracking number...since that is a requirement, I'm not sure what happens if I claim I never received it.  I also charge a 10% restocking fee, and usually end up coming ok on them. 

 

The best one was a sport coat I sold for 12.99, guy paid 8.95 to ship it to him, and 7 something to return it, he paid more to try it on than the jacket sold for.

post #6161 of 18139
I've been accepting returns since early September and have only had one. As long as people aren't screwing me over by swapping items or such, I don't mind relisting stuff. It's good customer service... I'd much rather have happy customers than stick someone with something they don't want.
post #6162 of 18139
Quote:
Originally Posted by Brianpore View Post

The amount I might loose out on is not worth the returns for me and not having a return policy has saved me at least 10 returns (mostly for stupid people they did not read the listing). You also do get a discount on the final value fee (10%-25%) I think, but that is saving me 1-2.5% on the auction so to offer returns for everyone, I save $1-$2.5 per $100 I sell. Not worth it IMO.


Wes might have better data then me... Spoo also has no returns so it can't hurt you THAT much lol

77 items left The S.E.A.M. Store tonight. Exhausted and off to get some zzzs. Will try to compile some data about my returns tomorrow.
post #6163 of 18139
I allow returns with a small restocking fee only because in my experience a no returns policy leads to negative feedback. My .5% negative feedback and two neutrals all follow the same story: Buyer doesn't read description or doesn't understand measurements, buyer want to return in spite of "no return" policy, bad feedback. And we all know that a buyer can always force returns with a full refund unless you have clear photos of every square inch of the item.

For me, the minor hassle of a return is better than the major hassles of negative feedback or having a return rammed down my throat.

If I am missing something here or if ebay has changed a policy without my noticing, let me know.
post #6164 of 18139
Quote:
Originally Posted by capnwes View Post
 

I'm thrifty so I got a refurb model. I'm gonna miss my larger screen, but I will manage. 

 

15" Intel i7 with Retina display.

 

Originally released February 2013 
15.4-inch (diagonal) Retina display; 2880-by-1800 resolution at 220 pixels per inch 
8GB of 1600MHz DDR3L SDRAM 
256GB Flash Storage 
720p FaceTime HD Camera 
NVIDIA GeForce GT 650M with 1GB of GDDR5 memory 

Payment made at precisely 9:30 AM yesterday. Machine delivered at 9:47 AM today. That's just insane for free shipping. I've ordered Chinese food delivery that has taken longer than that.

post #6165 of 18139
Quote:
Originally Posted by capnwes View Post

Payment made at precisely 9:30 AM yesterday. Machine delivered at 9:47 AM today. That's just insane for free shipping. I've ordered Chinese food delivery that has taken longer than that.

Nice!

I'm pondering a new MacBook Pro since mine is now 3.5 years old (4/2010). It's a bit long in the tooth... It especially annoys me that I cannot stream content from it through my AppleTV, and that Photoshop takes forever to process 18mp files from my camera.
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