Originally Posted by concealed
It is a freeroll for the buyer, he has nothing to lose by asking for a portion of shipping back.
I know you all hate it, but this is just another reason why I like the GSP program for international sales. I don't get to make the occasional $23 shipping float like Brian, but I also don't deal with this kind of crap haha.
Worst part is I dont even make the float (my consignor does).... oh well.
No down side to him, I'm just worried about feedback/star rating which really affects top rated seller status.
AND I GET THIS BACK
Please note that I thought it was a fair price because I was in good faith as to the shipping costs you stated. However, you intentionally stated wrong—too high—costs. eBay explicitly states sellers charging more shipping costs than those really arising a reason for bad feedback. May I kindly ask again that you refund me an amount of US$22.97. I expect the payment on coming Thursday at the very latest.
UPDATE - After speaking with ebay (really nice guy who actually I spoke to about an appeal the other day) he said, and dont hold me to this, in the last round of seller updates ebay now does not let buyers leave feedback for high shippings costs when they are clearly stated in the ebay listing itself. Although it is not considered "extortion" as that is a huge red mark against the buyer, there is another term which I did not catch in which the ebay resolution team can remove feedback that is realated to shipping costs when they feel the end goal (even when not spelled out) is to demand a refund or leave bad feedback. The buyers account does not get dinged for "extortion" but at the same time the seller does not receive the bad feedback.
My reply to his "demand" (pardon my spelling)
Again very sorry you feel this way, but you agreed to a total price the the item which was delieved in good time and good condition which you stated previously. It would be impossible for me or any other high volume ebay seller to be able to individually price each item for each country. I have at any given time 500+ items for sale and offer shipping to all 200+ countries in the world which all have different costs for shipping. In the end sometimes I make extra and sometimes I loose money on the shipping and handeling portion of a transcation. The people where I loose money I do not go back to and ask them to pay the difference as that would be unfair as we already agreeded to a set price in total (item cost + shipping & handeling cost) for the item.
I am glad that you like the jacket and wish you only the best health in wearing it, but due to the circumstances will not be issusing you a refund for this transcation.
UPDATE 2 - Got neutral feedback from the buyer "BEWARE--intransparent and excessive international postage fees. Item ok." Emailed the guy I spoke to earlier and lets see if they actually remove it.....fingers crossed. Worst case at least it is not a negative, I can live with neutral and "respond" if they decide not to remove it for some reason.
UPDATE #3 - BAM - Feedback removed
What I have taken out of this and have said a few times, call and speak with someone at ebay. They are usually nice people who are there to help especially when you do everything to help out buyers and have a decent track record.
Edited by Brianpore - 10/21/13 at 2:33pm