Can you just sharpie out the cost after printing the label?
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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 410post #6137 of 2835610/21/13 at 11:08am
It is a freeroll for the buyer, he has nothing to lose by asking for a portion of shipping back.
I know you all hate it, but this is just another reason why I like the GSP program for international sales. I don't get to make the occasional $23 shipping float like Brian, but I also don't deal with this kind of crap haha.post #6138 of 2835610/21/13 at 11:56amYeah likewise. People bitch about the GSP rates being unfair, but my international sales have skyrocketed since joining. It removes the guesswork for me, and the onus is then on the buyer to decide whether or not they want to pay whatever is being charged.
I did used to (before GSP) make deals with international bidders where I'd give them a quote and then if it was over is eat it, it it was under, I'd refund them the balance. That always got a great response.post #6139 of 2835610/21/13 at 11:57ampost #6140 of 2835610/21/13 at 12:06pmQuote:Originally Posted by hooker4186
Yeah likewise. People bitch about the GSP rates being unfair, but my international sales have skyrocketed since joining. It removes the guesswork for me, and the onus is then on the buyer to decide whether or not they want to pay whatever is being charged.
I did used to (before GSP) make deals with international bidders where I'd give them a quote and then if it was over is eat it, it it was under, I'd refund them the balance. That always got a great response.
me too, which is a freeroll to the buyer, annoying to me, and means i have to actually go to the post office if its going to Russia.post #6141 of 2835610/21/13 at 12:48pmQuote:
You have to build shipping into the asking price. I'm saying that as someone who ships from Canada and offers free shipping on almost everything that I sell in North America. But if I estimate shipping at $35 to Tokyo, then I'm glad to pay the extra $15 it actually costs to make buyers happy.
I do that because one of my first eBay transactions was a Charvet shirt that I bought from a member with an eBay store who lived in New York. (Not the one with the Ferrari.) He specified that international shipping would be $35 for a single shirt. Then it arrived stuffed into an envelope with actual postage of something like $8 affixed to the front. He made a similar argument about having to put the shirt in the envelope and mail it. I know that he'd tabbed shipping at $35 because he expected to have to send the piece to Europe. But there shouldn't be a windfall to the seller when actual shipping is a lot less than the quote.
Of course, I find that buyers are often not aware enough to appreciate that something that I'm offering for $50 with free shipping is actually better than listing it at $25 with $30 shipping.post #6142 of 2835610/21/13 at 12:49pmQuote:Originally Posted by concealed
It is a freeroll for the buyer, he has nothing to lose by asking for a portion of shipping back.
I know you all hate it, but this is just another reason why I like the GSP program for international sales. I don't get to make the occasional $23 shipping float like Brian, but I also don't deal with this kind of crap haha.
Worst part is I dont even make the float (my consignor does).... oh well.
No down side to him, I'm just worried about feedback/star rating which really affects top rated seller status.
AND I GET THIS BACKQuote:Please note that I thought it was a fair price because I was in good faith as to the shipping costs you stated. However, you intentionally stated wrong—too high—costs. eBay explicitly states sellers charging more shipping costs than those really arising a reason for bad feedback. May I kindly ask again that you refund me an amount of US$22.97. I expect the payment on coming Thursday at the very latest.
UPDATE - After speaking with ebay (really nice guy who actually I spoke to about an appeal the other day) he said, and dont hold me to this, in the last round of seller updates ebay now does not let buyers leave feedback for high shippings costs when they are clearly stated in the ebay listing itself. Although it is not considered "extortion" as that is a huge red mark against the buyer, there is another term which I did not catch in which the ebay resolution team can remove feedback that is realated to shipping costs when they feel the end goal (even when not spelled out) is to demand a refund or leave bad feedback. The buyers account does not get dinged for "extortion" but at the same time the seller does not receive the bad feedback.
My reply to his "demand" (pardon my spelling)Quote:
Again very sorry you feel this way, but you agreed to a total price the the item which was delieved in good time and good condition which you stated previously. It would be impossible for me or any other high volume ebay seller to be able to individually price each item for each country. I have at any given time 500+ items for sale and offer shipping to all 200+ countries in the world which all have different costs for shipping. In the end sometimes I make extra and sometimes I loose money on the shipping and handeling portion of a transcation. The people where I loose money I do not go back to and ask them to pay the difference as that would be unfair as we already agreeded to a set price in total (item cost + shipping & handeling cost) for the item.
I am glad that you like the jacket and wish you only the best health in wearing it, but due to the circumstances will not be issusing you a refund for this transcation.
UPDATE 2 - Got neutral feedback from the buyer "BEWARE--intransparent and excessive international postage fees. Item ok." Emailed the guy I spoke to earlier and lets see if they actually remove it.....fingers crossed. Worst case at least it is not a negative, I can live with neutral and "respond" if they decide not to remove it for some reason.
UPDATE #3 - BAM - Feedback removed
What I have taken out of this and have said a few times, call and speak with someone at ebay. They are usually nice people who are there to help especially when you do everything to help out buyers and have a decent track record.
Edited by Brianpore - 10/21/13 at 2:33pmpost #6143 of 2835610/21/13 at 12:52pmQuote:
My domestic sales show no price what so ever. But the majority of my international sales do print out the cost of postage. There have been some exceptions with those, if I recall correctly it may not have shown when using the Delcon service...I think
I don't quote international shipping on my listings, rather have eBay calculate the cost of it for the customer based on location. I add in a 4$ handling fee, to cover insurance or the regular + & - of transactions. So far that has worked out swell for me.
@Brian: As far as a what to do, I think I would have taken a similar approach as you did. Shed light on these customers to show them the way we have to approach our business model. 500+ listings individually calculated per customer per location per sales price is ridiculous.post #6144 of 2835610/21/13 at 1:56pmpost #6145 of 2835610/21/13 at 3:01pm
Quoting myself but this convo is better suited here.Quote:Originally Posted by Brianpore
Quote:Originally Posted by capnwes
Quote:Originally Posted by eazye
So I sold those two Gurka bags awhile ago to some asshole on the bay. He sends me a message saying that he wasn't happy with his purchase and that he wants a refund. I tell him that the bags were accurately described and that they were sold "as is", which is what I put in the description along with a no return policy. Long story short, he opens up a case, after providing ebay with additional pictures, they side with him. I get the bags back, and they look like this.
This cocksucker completely destroyed the bottoms of the bags so that his pictures would reflect his claims to ebay. On top of that, his negative feedback fucked with my powerseller status and now paypal is holding all my payments for 21 days! What the fuck! I just got completely screwed by this motherfucker!
Open an "Item received not as sent" (or something like that) claim. It's a sort of appeals claim that should cover your losses or at least a good portion of them.
This entire convo should be moved to the ebay thread, BUT just and FYI ebay changed the policy where they refund you if you dont receive the item back in the same condition. They might still side with you and remove feedback, etc etc but it was costing them too much money to refund people. They not suggest you buy insurance and take it up with the usps insurance or the shipcover insurance. This is coming from an appeals manager in the resolution center who was super helpful and nice.post #6146 of 2835610/21/13 at 3:09pmpost #6147 of 2835610/21/13 at 3:52pmpost #6148 of 2835610/21/13 at 4:20pmpost #6149 of 2835610/21/13 at 4:44pm
Is this an illustration of a reason (s**ty, or otherwise) to just accept returns as a matter of course? Either silently, i.e., without stating explicitly that you accept returns, or with an explicit return policy and appropriate restocking fee.
In the situation @easye described above, the buyer was pissed because he didn't get the result he wanted. So he leveraged (cheated) the eBay system to get it. In the meanwhile, he ruined @easye's chances of making a sale.
It's not really a question of who's right or wrong, because it's obviously the buyer is in the wrong. But the system isn't set up that way. For the sake of one's blood pressure alone, sometimes it's more important to get what you want than to be in the right.post #6150 of 2835610/21/13 at 5:10pmQuote:
The option is still there but if you "win" the case you might get your feedback removed if the buyer left you neg feedback, BUT ebay use to actually refund you the money. They no longer refund you the money if you win the "item returned damaged" case. I was told that due to it being a "nice service" they offered in kind to sellers that it was not updated in the TOS agreement but they quietly stopped sending refunds for that type of case. just an FYI.
Its not that USPS should be on the hook its that ebay says they are no long going to cover you even if the item is returned damaged and they find the buyer at fault. Their suggestion (to protect yourself) is to purchase insurance in case the item "is damaged in transit"
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