So in my first round of ebay sales I hadn't yet read this thread. I have made lots of adjustments to my process since then, including tracking shipments and not selling outside north america, but ...
I sold a cashmere sweater to a woman in Bulgaria on Sep 3 and shipped it the cheapest way possible, which did not include a tracking number. Was informed at the post office that this method of shipping would take between 6-8 weeks to arrive, so I let the buyer know that (I'm in Canada). Fast forward to week 5, and she has already messaged several times wondering where the sweater is, to which I've responded "Hey, thanks for your patience, We said 6-8 weeks, it's been 4, etc.etc." This morning, which is day 1 of week 5, she opened an item not received case.
She said that if she gets the item, she'll close the case.. but my general understanding is that barring that particular miracle of generosity and circumstance, I'm probably going to eat it because I didn't track the item, right? Is there any chance of Paypal saying 'well the seller has consistently told you since it shipped that it would be 6-8 weeks so this case is premature?' Is there anything you guys would suggest I do?