Re: Shoe measurements
I include insole length and width on every pair. If I'm buying a new pair of shoes that I'm unfamiliar with, I'll request the same. Maybe it's silly, but it at least gives me an idea how long they will be. I don't include the outsole length, but I will give that measurements when I'm requested (once a month or so). I will give other measurements upon request as well, simply because I'm in the game of selling things online. It either instills confidence in the purchase or prevents someone buying something and later wanting to make a return. If I give an accurate measurement and it still doesn't work for them, the buyer (should, at least) feel responsible for the purchase.
I took a return on a pair of shoes that I had listed the UK size and ebay makes me add an EU size in order to list. My EU size may have been off a bit, depending on the chart used, so I took the return and paid return shipping. Ebay customer service even said that I had the insole measurements listed and was clear that it was a UK size and that since my listing was so detailed, I didn't have to take the return or pay return shipping. I said that I wanted to make this person happy and avoid negative feedback. Her response? "Well, in sales, there will always be someone that you can't please and will leave negative feedback. Make sure you know where to draw your own line." I thought that was reasonable.
Originally Posted by Stewie
So, what's the deal with the French Post! I shipped 2 items out to two different customers, left the US on the 13th and neither have received them...I figured 1st Class International would be fine...lesson learned there.
So how long before Ebay and Paypal will let the customer file an item not received? And how long can I hold them off to see if it ever shows up?
I've had a number of problems shipping to France. I used Hermes Paket Service and they would hand it off to a local carrier. I have had problems with 100% of my packages to France since June. One guy, a repeat customer, said that he has had problems with carriers not leaving notice, but called the local offices and picked his up. He warned me about that and said I should tell future customers that they need to monitor it, rather than wait. I've had 2-3 packages returned at my expense, the return sticker saying the address was incorrect. It was completely correct.
Keep in mind, none of these have had to go through customs offices as it's within the EU. All of the returned packages have come back sliced open, retaped and beat to hell. Since it took weeks and weeks to have them returned, sometimes without any info from customers, I had no idea there was such a widespread problem for me. I have since decided to use my courier service only for packages destined for Germany and all other EU packages will be sent via Austrian Post. Not sure if that helps you much, but thought I'd offer my experiences.