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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 39

post #571 of 17573

I'm getting a lot more views and bids on my stuff with the 10 day auctions, 14 day returns, and free shipping. I guess the higher visibility is worth it. 

post #572 of 17573
Quote:
Originally Posted by capnwes View Post

Welp. I am now the proud father of my very first eBay/Paypal dispute. Deets when I return home from this drunken weekend.

Dear weso0119,

I think your response was very sarcastic and I do not like it ... I will not pay you $1 for restocking price nor will
I pay you to resend this old suit back ,,, I am done with you I will go directly to ebay and put a dispute in also I will
give you a very low rating, the lowest I had 2 different people look at the suit and also read your response, and they said the suit was old and ratty and you mislead the bidders, also I had them read your response and they said " no wonder why he sells on ebay, because if he had a store selling this old ratty stuff he would not be in business, they said you should not go to a thrift store buy suits and try to mislead bidders to think they are buying tuxedo's..... After reading your response again you should have
some manners dealing with people.


- mikeb.716

 

Kinda silly, all this over a $4.25 restocking fee.... He is going to be upset when he finds out he still has to pay for return shipping.

post #573 of 17573
Quote:
Originally Posted by capnwes View Post

Quote:
Originally Posted by capnwes View Post

Welp. I am now the proud father of my very first eBay/Paypal dispute. Deets when I return home from this drunken weekend.

Dear weso0119,

I think your response was very sarcastic and I do not like it ... I will not pay you $1 for restocking price nor will
I pay you to resend this old suit back ,,, I am done with you I will go directly to ebay and put a dispute in also I will
give you a very low rating, the lowest I had 2 different people look at the suit and also read your response, and they said the suit was old and ratty and you mislead the bidders, also I had them read your response and they said " no wonder why he sells on ebay, because if he had a store selling this old ratty stuff he would not be in business, they said you should not go to a thrift store buy suits and try to mislead bidders to think they are buying tuxedo's..... After reading your response again you should have
some manners dealing with people.


- mikeb.716

 

Kinda silly, all this over a $4.25 restocking fee.... He is going to be upset when he finds out he still has to pay for return shipping.

 

Hope these are all though ebay messages. I know you know what you're doing, but just for people who read this and want to learn

 

Same advise as always, call ebay, make sure they note your account that the buyer said he will not pay return shipping (as required by ebay when returning an item rightfully or due to a dispute). Also the buyer must provide tracking (and signature for items over $250) just as you do. Talk with ebay and find out their policy (and ask them to note your account for this item) what happens if the buyer wins the dispute but does not ship the item back.

post #574 of 17573
I'm rooting for you, but I bet ebay sides with him.
post #575 of 17573
Quote:
Originally Posted by ruben View Post

I'm rooting for you, but I bet ebay sides with him.

It doesn't really matter who they side with, he is fighting for the same result I am. I already told him before he opened the case that he could return it for a refund. So he opens a case anyway for a refund for which in the end he will have to return it. The only difference at this point is the $4.25 restocking fee and potentially a negative feedback. I don't want him to have the suit, it is far too good for him.

 

I am normally quite agreeable, but when the false accusations started flying in the first sentence of his first message, I got a little defensive. I will take the negative feedback if it comes, and will enter a feedback reply offering to send screen shots of the morons transaction to anyone who inquires. That 99.9% positive will haunt me for a year though....unless they rule his last message as feedback extortion. 

post #576 of 17573

Ok, obviously feedback score and % are important, but how important when were talking about minute shifts? How much of an actual impact do you think going from 100% to 99.9?

post #577 of 17573
Quote:
Originally Posted by Jpmorris View Post

Ok, obviously feedback score and % are important, but how important when were talking about minute shifts? How much of an actual impact do you think going from 100% to 99.9?

 

As a seller am dreading the day I drop from 100% to 99.9%...it'll happen eventually. 

But when I put on my buyer's hat, I take into consideration how many feedbacks they have when looking at that percentage.  If they have 100 feedbacks and 95% positive - that's abysmal.  If they have 1000 feedbacks and 99% positive, that's pretty damn good.  I also read the feedback comments if I'm unsure - one nutcase can ruin their feedback if they don't yet have a lot of time on eBay but it's pretty obvious that was the case when reading the comments & responses.

post #578 of 17573
Quote:
Originally Posted by ruben View Post

I'm rooting for you, but I bet ebay sides with him.

Forgot to mention, when asked for the reason by ebay, his case point was "The seller lied and sold me a vintage suit, but what I received was an old suit". Ebay/Paypal have to be laughing at this one. 

post #579 of 17573

Fellas,

 

I want to start offering free US shipping, but to do so I have to seriously decrease the amount of $ I spend on packing materials (bubble mailers for shirts at $1.25 a pop +/-), postage costs (1st class or priority, always w/ delivery confirmation), and time I spend packing things (folded nicely and wrapped in tissue - that won't change, but copy/paste & printing out address labels in Word because my handwriting sucks, and hand-writing delivery confirmation forms, then manually adding the tracking # to sold items online once shipped)...and shipping (standing in line at the post because I need my delivery conf forms stamped, stuff weighed & charges tallied).

 

I recently starting using the online eBay / Paypal postage for all flat-rate Priority mail, which saves a ton of time and gives me free delivery confirmation, and automatically adds the tracking # to the item.  And no standing in line at the post ofc.  Very sweet.  Now I want to do the same for 1st class / non-flat-rate priority, and perhaps parcel post (if shipped for free).

 

Questions:

  1. Should I buy a postal scale?
  2. If I buy parcel post postage via eBay / Paypal, does it still include free delivery confirmation?
  3. How about 1st class bought online - includes free delivery confirmation, or is that only for priority?
  4. Does USPS offer any freebie mailers I should avail myself of?  Again, I go thru padded #5 mailers like the bejeezus, and some #6's for big / thick shirts.  Anything bigger or heavier I send Priority in a flat-rate box; and ties I send in their little box but only charge $4 for shipping.

 

I don't have a lot of volume, and the margins on a lot of stuff is thin right now - looking to save time and money on shipping and I have a feeling I could cut time & costs considerably.

 

Thank you.

post #580 of 17573
Quote:
Originally Posted by ATLnoob View Post

Fellas,

 

I want to start offering free US shipping, but to do so I have to seriously decrease the amount of $ I spend on packing materials (bubble mailers for shirts at $1.25 a pop +/-), postage costs (1st class or priority, always w/ delivery confirmation), and time I spend packing things (folded nicely and wrapped in tissue - that won't change, but copy/paste & printing out address labels in Word because my handwriting sucks, and hand-writing delivery confirmation forms, then manually adding the tracking # to sold items online once shipped)...and shipping (standing in line at the post because I need my delivery conf forms stamped, stuff weighed & charges tallied).

 

I recently starting using the online eBay / Paypal postage for all flat-rate Priority mail, which saves a ton of time and gives me free delivery confirmation, and automatically adds the tracking # to the item.  And no standing in line at the post ofc.  Very sweet.  Now I want to do the same for 1st class / non-flat-rate priority, and perhaps parcel post (if shipped for free).

 

Questions:

  1. Should I buy a postal scale?
  2. If I buy parcel post postage via eBay / Paypal, does it still include free delivery confirmation?
  3. How about 1st class bought online - includes free delivery confirmation, or is that only for priority?
  4. Does USPS offer any freebie mailers I should avail myself of?  Again, I go thru padded #5 mailers like the bejeezus, and some #6's for big / thick shirts.  Anything bigger or heavier I send Priority in a flat-rate box; and ties I send in their little box but only charge $4 for shipping.

 

I don't have a lot of volume, and the margins on a lot of stuff is thin right now - looking to save time and money on shipping and I have a feeling I could cut time & costs considerably.

 

Thank you.

1. Yes, I got mine for like 10 bucks on ebay...its a digiweigh. I took in my packages for a bit after I got it to verify the weights.

2. It is not free, but much cheaper than in the Post Office...19 cents for Parcel

3. Yes first class has free DC now too.

4. Brianpore is the king of the freebies so I will let him answer that one. Otherwise check the USPS website for supplies, you can see all the freebies and even have them delivered for free.

 

Dont forget, with even just one priority package, you can schedule your packages to be picked up right at your door for free. Even if you have 35 packages and only one is priority...they will take them all.

post #581 of 17573
Quote:
Originally Posted by capnwes View Post

Forgot to mention, when asked for the reason by ebay, his case point was "The seller lied and sold me a vintage suit, but what I received was an old suit". Ebay/Paypal have to be laughing at this one. 

That is fucking hysterical.
post #582 of 17573
Quote:
Originally Posted by ATLnoob View Post

Fellas,

I want to start offering free US shipping, but to do so I have to seriously decrease the amount of $ I spend on packing materials (bubble mailers for shirts at $1.25 a pop +/-), postage costs (1st class or priority, always w/ delivery confirmation), and time I spend packing things (folded nicely and wrapped in tissue - that won't change, but copy/paste & printing out address labels in Word because my handwriting sucks, and hand-writing delivery confirmation forms, then manually adding the tracking # to sold items online once shipped)...and shipping (standing in line at the post because I need my delivery conf forms stamped, stuff weighed & charges tallied).

I recently starting using the online eBay / Paypal postage for all flat-rate Priority mail, which saves a ton of time and gives me free delivery confirmation, and automatically adds the tracking # to the item.  And no standing in line at the post ofc.  Very sweet.  Now I want to do the same for 1st class / non-flat-rate priority, and perhaps parcel post (if shipped for free).

Questions:
  1. Should I buy a postal scale?
  2. If I buy parcel post postage via eBay / Paypal, does it still include free delivery confirmation?
  3. How about 1st class bought online - includes free delivery confirmation, or is that only for priority?
  4. Does USPS offer any freebie mailers I should avail myself of?  Again, I go thru padded #5 mailers like the bejeezus, and some #6's for big / thick shirts.  Anything bigger or heavier I send Priority in a flat-rate box; and ties I send in their little box but only charge $4 for shipping.

I don't have a lot of volume, and the margins on a lot of stuff is thin right now - looking to save time and money on shipping and I have a feeling I could cut time & costs considerably.

Thank you.

You can do first class through ebay shipping and paypal but not through USPS.com.

For what it's worth I've found that adding first class shipping for shirts and stuff seems to increase the number of bids and the max bid. It's kinda funny to see a guy drop $50 on a shirt then choose first class to save $3 but whatever.

Do buy a scale.

I like using tissue, but see no real point in bubble wrap, or bubble mailers for most clothing items.

USPS doesn;t offer and mailers for free below the priority level. As a couple people here who've traded with me might know, I used Fedex Tyvex mailer for my USPS first class shipping. They give them away for free, and they're blank on the inside so you can just turn them inside out to use. Fedex also has some really nice gray plastic mailing envelopes available, but they're hard to come by for free.

Quote:
Originally Posted by capnwes View Post

Forgot to mention, when asked for the reason by ebay, his case point was "The seller lied and sold me a vintage suit, but what I received was an old suit". Ebay/Paypal have to be laughing at this one. 

Too good, made my night, you should get a screencap.
post #583 of 17573
Quote:
Originally Posted by ATLnoob View Post

Questions:
  1. Should I buy a postal scale?
  2. If I buy parcel post postage via eBay / Paypal, does it still include free delivery confirmation?
  3. How about 1st class bought online - includes free delivery confirmation, or is that only for priority?
  4. Does USPS offer any freebie mailers I should avail myself of?  Again, I go thru padded #5 mailers like the bejeezus, and some #6's for big / thick shirts.  Anything bigger or heavier I send Priority in a flat-rate box; and ties I send in their little box but only charge $4 for shipping.

Echoing the above mostly, but definitely get a scale. I got a 75lb scale on amazon for like $20. Although setting a 50+lb box on a 6"x6" scale is a little ridiculous happy.gif Printing your own postage will save you tons of time and money. As far as packaging, everything I send goes out in poly mailer bags. The per bag price works out to ~12.5 cents. I use these, they work great. Brian has a whole write up on the proper way to ship things, and it's extraordinarily helpful. In addition, I saw talk about buying a thermal label printer since it doesn't require ink. I haven't made that jump yet, but may shortly.


To my own problems. My dad bought a pair of true religion jeans on shopgoodwill (I wish he would stay off that site, he overpays for tons of shit then lists it in hopes of making his money back ffffuuuu.gif). Anyhow, turns out they were fake. He emailed the store and they are refusing to take them back. They were sold as real at real prices, not thrift prices. What are the appropriate actions and how should we proceed? He used a checking card so I'm not sure that he gets the same protections afforded by a true credit card frown.gif Thanks guys.
post #584 of 17573
Quote:
Originally Posted by VLSI View Post

Quote:
Originally Posted by ATLnoob View Post

Questions:
  1. Should I buy a postal scale?
  2. If I buy parcel post postage via eBay / Paypal, does it still include free delivery confirmation?
  3. How about 1st class bought online - includes free delivery confirmation, or is that only for priority?
  4. Does USPS offer any freebie mailers I should avail myself of?  Again, I go thru padded #5 mailers like the bejeezus, and some #6's for big / thick shirts.  Anything bigger or heavier I send Priority in a flat-rate box; and ties I send in their little box but only charge $4 for shipping.

Echoing the above mostly, but definitely get a scale. I got a 75lb scale on amazon for like $20. Although setting a 50+lb box on a 6"x6" scale is a little ridiculous happy.gif Printing your own postage will save you tons of time and money. As far as packaging, everything I send goes out in poly mailer bags. The per bag price works out to ~12.5 cents. I use these, they work great. Brian has a whole write up on the proper way to ship things, and it's extraordinarily helpful. In addition, I saw talk about buying a thermal label printer since it doesn't require ink. I haven't made that jump yet, but may shortly.


To my own problems. My dad bought a pair of true religion jeans on shopgoodwill (I wish he would stay off that site, he overpays for tons of shit then lists it in hopes of making his money back ffffuuuu.gif). Anyhow, turns out they were fake. He emailed the store and they are refusing to take them back. They were sold as real at real prices, not thrift prices. What are the appropriate actions and how should we proceed? He used a checking card so I'm not sure that he gets the same protections afforded by a true credit card frown.gif Thanks guys.

+1 on the poly bags for all 1st class mail. I use these (actually buy from this guy on ebay) and never had an issue. Bags are great. http://www.ebay.com/itm/200-12x15-5-100-NEW-MATERIAL-OPAQUE-POLY-MAILER-BAG-SHIPPING-ENVELOPE-SELF-SEAL-/140777463435?pt=BI_Mailers_Envelopes&hash=item20c6fd9e8b

 

As others have said, everything CONUS over 13 ounces goes into flat rate or regional rate boxes. Make sure you have a good stack on hand (they are FREE). The Regional Rate A are my go to box along with Legal Flat Rate Envelopes. Almost everything ships in one of those unless you really need a Medium Flat Rate or Regional Rate B box for a suit or overcoat. Pans go into the envelopes. Can usually get 2 pairs of pants into one envelope no problem. Just send 2 pair to Japan today in an Express envelope for $38 (which is a good price for 2 pairs of pants).

 

I don't use tissue paper unless its a really high end item or a tie.

 

PS - Buy a scale! I thrifted a kitchen baking scale for like $2 which IMO is all you really need. Once it is over 13 ounces it goes in a flat rate box anyway.

post #585 of 17573
Quote:
Originally Posted by ATLnoob View Post


I don't have a lot of volume, and the margins on a lot of stuff is thin right now - looking to save time and money on shipping and I have a feeling I could cut time & costs considerably.

A few things:

1. Get a scale. I use a kitchen scale from Wal Mart which cost around $10.
2. Don't always use USPS Priority Mail Flat Rate shipping. Shipping clothing and shoes I find that the Priority Mailing boxes are less expensive than Flat Rate about 95% of the time.
3. Go to USPS.com and order the free Priority Mail boxes which you need. Size 1092 and 1095 boxes, as well as the shoe boxes are great to have. If you are using Priority Mail it makes sense to use their packaging when possible.
4. One shirt will usually weigh in at 13 ounces or less and can be shipped First Class in a plastic envelope for around $3. This is a savings of about $2 over Priority Mail.
5. Buy plastic envelopes and cardboard boxes from ULINE or some other similar supplier if you do much mailing. Local sources like office supply stores are much more expensive.
6. Dollar General transparent packaging tape is as good as the more expensive brands, and the green plastic dispensers from DG are much superior to the red dispensers which come with Scotch tape. The green ones never break.
7. If you are paid as payment for merchandise, Paypal Multi-Order Shipping attached to your Paypal account is quick and easy. Just select type of shipping, weight and dimension of the box and it calculates shipping based upon the address which is already in the system. This allows you to punch in the numbers to determine which method of shipping is more economical.
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