Originally Posted by PJShep
On the 18th I sent the seller a message asking, how many items were in the lot in total? Also, what are the sizes? Are they all linen? Do any have any stains, flaws, damage or defects of any kind? And how many are monogrammed? I received no reply so sent another message on the 21st stating that she had not replied and repeating the questions.
Still no reply so on the 23rd I sent a third message stating, "I'd love to bid on this if you'd only answer my questions!!!! :-)"
Still no reply. Now it's the 25th, the day the auction ends. So I send another message stating:
"I'm sorry that you are unable to answer my questions. However, I would like it noted that if I bid on this item and win that I would like it to be shipped USPS First Class Mail Intl / First Class Package Intl Service rather than Priority Mail.
Thanks so much!"
Finally, I get a message from the seller saying that she was away and that she would answer my questions when she gets home. So I ask,
"Thanks for your response. So do you mean that while you are away, even though you have internet access, you don't reply to buyers' questions? This item ends in less than 9 hours. Will you be home in time to answer my questions?
Then she finally answers some of my questions but not all. I ask again about the size of the items. She says she can't measure them because there in the "original state", meaning there in boxes, I assume. So I ask her to measure the boxes, which she does and provides me with the measurements. I'm happy, I think everything's fine and I go to bid....and I'm blocked!
I realize that tone doesn't always translate well in emails, so I made sure to say thank you and include
's to show I was not angry in any way. But to no avail! Was I considered a "difficult" buyer because I wanted answers to my questions? I would very much appreciate your thoughts!
Here are a few observations about your messages to the seller:
1. That's a lot of questions. None of them are answered in the auction description? You get a pass on this one because the auction seems to have been lacking in detail.
2. You are dictating shipping method to the seller.
3. Much of that seems passive aggressive to me. Maybe it wasn't meant that way, but that's how it strikes me.
I would have blocked you for the reasons mentioned in 2 and 3. And that doesn't mean that I was angry or that I think you are a bad guy. It just means that you strike me as a high maintenance customer, and my personality is not properly geared to deal with high maintenance customers. As George Costanza once said "It's not you. It's me."
Here are a few general observations about doing business on ebay (Not related to PJShep, just running off on a tangent):
1. There are many who ask irrelevant questions, and sometimes quite a lot of them. Don't be that guy.
Example:What is the length of the shirt?
Stupid question unless you are extremely tall or extremely short. BB knows how long to make the shirt tail on a 16-33 Slim. It fits the middle 98% on the bell curve.
If you have to ask that question, ask it like this so it becomes a non-dumbass question: "I have short arms and a freakishly long torso. What is the length of the shirt from the bottom of the collar to the end of the tail?"
2. The vast majority of measurement requests do not lead to a sale. So if you want a measurement, request it in a polite way.
3. Yesterday a guy asked for 4 measurements on a shirt. I had already provided actual measurements for neck, sleeve, and P2P. One of the measurements he asked for was P2P. I ignored his request. If you can't take the time to read the description I will not take the time to give you extra measurements on a shirt.
4. Politeness goes a long way. I often see something like this "I'll give you $XXX for it."
Sometimes I see this "I can pay $XXX for this item. It is a great shirt and I understand if the offer doesn't work for you. I appreciate your consideration."
One of those guys has a chance to do a deal on the item. The other doesn't. And if I received offers from those two guys at the same time I would sell the item to the second guy even if he offered less. I shit you not. It has happened.
5. If I see a pattern of unsolicited lowball offers from a buyer I will block him. There are jerkoffs who constantly run around ebay making lowball offers on non OBO listings. I am not talking about OBO listings. I mean regular listings. This is a time-waster and it is against ebay rules.
6. There is an old sales saying that describes my attitude toward a transaction (on ebay or SF). Always want a deal. Never need a deal.
So don't be rude, don't be demanding, don't ask stupid questions, don't conduct yourself in a dishonest or unethical manner, don't be high maintenance. If you do these things too often or too hard you can join my No Soup For You list. It's not personal, it's just business.
About #6, don't take it that I am a real hardass. I'm not. But I am firmly convinced that almost any business would be better off firing the 5% of their customers who are the most difficult. And my percentage that I have fired is way less than 1%. Like I said, not personal, just business.
***Disclaimer: I am not suggesting that the way I run my business is the best way or is the way you should run yours.***