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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 351

post #5251 of 18249
^ If anyone comes across one of those, please post the link.
post #5252 of 18249

I was looking through the ebay faqs trying to figure out how to do a return for someone that hasn't opened a case, and charge them a 15% restocking fee, when I came across this gem:

 

"AXIOM: Reputable sellers who work eBay as a business are very protective of their feedback and will do just about anything to avoid receiving a negative from you, so don't be afraid to tell your seller what he/she can do to make you happy. "

 

Thanks, eBay.  Don't try too hard to encourage folks to extort whatever the hell they want out of us.

 

edit: just noticed that wasn't an official ebay quote, but came from one of their buyer guides.

post #5253 of 18249
Quote:
Originally Posted by Journeyman View Post

I don't know where to get them from, but you can get mannequins that have a bar below the body so that you can easily display the trousers as well as the jacket:

CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 100

Quote:
Originally Posted by SpooPoker View Post

^ If anyone comes across one of those, please post the link.

I believe the place I bought mine from has something similar.

She may have an online store so PM me if you want to know
post #5254 of 18249
Quote:
Originally Posted by Journeyman View Post


I was joking, of course - I hope that came through in my comment (perhaps I should have used a smilie).

1 bit of negative feedback out of 10 000 transactions is outstanding. There are, unfortunately, some people whom you just cannot please.

Since I sell mostly used stuff, I treat occasional negative feedback as a given. I managed to go quite a while before it actually happened.

What frustrates me quite a bit is when you are negged and not given a chance to resolve the issue first. It should be ebay policy that you must contact the seller before leaving a neg. Its only fair considering you cannot neg a buyer.
post #5255 of 18249

Thanks for the tips on the manny quins, bros. I googled around and there is a fixtures store not too far from me. Not in the greatest part of town, but there are also several thrift stores near it that I haven't been to yet. :smarmy: I mean, I should at least check out the local business before ordering online.

 

Quote:

Originally Posted by Shoeluv View Post
 

I seriously thought you were joking, than I went to your eBay page...

 

 

 

 

 

 

 

 

Quote:
Originally Posted by Journeyman View Post

I don't know where to get them from, but you can get mannequins that have a bar below the body so that you can easily display the trousers as well as the jacket:

CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 100

 

At least for ebay (gallery view) it might be better to have the pants to the side of the jacket rather than below, just in terms of image proportions for most computer monitors. But these pics have given me ideas. As long as the form I get has a decent metal post, I could probably figure something out as far as brazing or welding an attachment to it for holding the pants.

post #5256 of 18249
Quote:
Originally Posted by idfnl View Post


Since I sell mostly used stuff, I treat occasional negative feedback as a given. I managed to go quite a while before it actually happened.

What frustrates me quite a bit is when you are negged and not given a chance to resolve the issue first. It should be ebay policy that you must contact the seller before leaving a neg. Its only fair considering you cannot neg a buyer.
 
 My one negative came from a buyer who insisted that I had mis-measured the shirt that I sent him. He opened a case against me, so I offered a full refund. He never returned the item, left me negative feedback and Ebay would not remove the feedback... Given that he failed to prove my listing was wrong and neglected to send the item back, I should have been entirely in the clear. Thanks so much Ebay! :brick:
post #5257 of 18249
Quote:
Originally Posted by Fueco View Post

My one negative came from a buyer who insisted that I had mis-measured the shirt that I sent him. He opened a case against me, so I offered a full refund. He never returned the item, left me negative feedback and Ebay would not remove the feedback... Given that he failed to prove my listing was wrong and neglected to send the item back, I should have been entirely in the clear. Thanks so much Ebay! baldy[1].gif

Ebay is eventually going to have to deal with class action suits on 2 topics. One is the paypal monopoly, the second is around the feedback and claims system. Its so obviously open to gaming. If someone commits to returning an item, then they better return it before leaving a negative.

The paypal monopoly is 100x more important than the latter, mind you.
post #5258 of 18249
Quote:
Originally Posted by Journeyman View Post

I don't know where to get them from, but you can get mannequins that have a bar below the body so that you can easily display the trousers as well as the jacket:

CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 100

I have another idea that won't cost more than $5. I will post it this weekend after I set it up.
post #5259 of 18249
Why shouldn't Ebay require users to use Paypal? That's not a monopoly. eBay is only one place to do business online. You have a choice not to use Ebay if you don't want to use Paypal.
post #5260 of 18249
Quote:
Originally Posted by Fueco View Post

Why shouldn't Ebay require users to use Paypal? That's not a monopoly. eBay is only one place to do business online. You have a choice not to use Ebay if you don't want to use Paypal.

They have no business forcing you to accept payment thru a company they own and are able to extract any fee they choose from.

You can't even accept a check or money order! A seller should be able to accept the form of payment they choose, not ebay. There is already a class action suit out there about this.

The other area its behaving illegally IMO is charging you fees for shipping. Charge the fucking post office fees.

By the way, want more comedy? Their lastest EULA prohibits class action lawsuits!
post #5261 of 18249
Quote:
Originally Posted by idfnl View Post


They have no business forcing you to accept payment thru a company they own and are able to extract any fee they choose from.

You can't even accept a check or money order! A seller should be able to accept the form of payment they choose, not ebay. There is already a class action suit out there about this.

The other area its behaving illegally IMO is charging you fees for shipping. Charge the fucking post office fees.

By the way, want more comedy? Their lastest EULA prohibits class action lawsuits!

The reason this came about is because people were selling stuff at low prices with insane shipping costs. eBay lost millions in FVFs. They would probably agree to this if you paid for shipping through eBay and only charged the exact amount. Otherwise too many people slip in a little extra to their shipping charge. For instance I know that it costs ~$2.75 to ship a tie first class. I have been charged as much as $8.00 for shipping. But I only paid .99¢ so not that big a deal. But before eBay started charging FVFs for shipping you were seeing stupid stuff like brand new Kiton suit $1.50, with $600 shipping... Probably not that bad but certainly everyone added at least a few dollars to escape eBays fees.

post #5262 of 18249
Quote:
Originally Posted by Shoeluv View Post

The reason this came about is because people were selling stuff at low prices with insane shipping costs. eBay lost millions in FVFs. They would probably agree to this if you paid for shipping through eBay and only charged the exact amount. Otherwise too many people slip in a little extra to their shipping charge. For instance I know that it costs ~$2.75 to ship a tie first class. I have been charged as much as $8.00 for shipping. But I only paid .99¢ so not that big a deal. But before eBay started charging FVFs for shipping you were seeing stupid stuff like brand new Kiton suit $1.50, with $600 shipping... Probably not that bad but certainly everyone added at least a few dollars to escape eBays fees.

I understand why they did it. There were other ways to solve this problem. Ebay chose the one that generated revenue.

Another stupid thing Ebay did was force you to use free shipping or you're search placement would get screwed. Guess what happened? No more shipping discounts! So now I sell everyone 1 item instead of 3 or 5 or 20 because buyers aren't stupid... they know I am building in the shipping to the price so they aren't getting any form of break on the deal. Pure idiocy.

Lastly... you can't setup even the simplest of rules to provide people discounts... like "buy 5 and get 10% off", nothing. Just shipping discounts... but duh, they make you ship free so no shipping discount is possible!!!

Idiots, really.
post #5263 of 18249
Quote:
Originally Posted by idfnl View Post

Ebay is eventually going to have to deal with class action suits on 2 topics. One is the paypal monopoly, the second is around the feedback and claims system. Its so obviously open to gaming. If someone commits to returning an item, then they better return it before leaving a negative.

The paypal monopoly is 100x more important than the latter, mind you.
That would almost certainly be an enforcement suit, probably not a class action. Antitrust cases are generally far too complicated for class action plaintiff's lawyers to take on since they're paid on contingency.
Quote:
Originally Posted by Fueco View Post

Why shouldn't Ebay require users to use Paypal? That's not a monopoly. eBay is only one place to do business online. You have a choice not to use Ebay if you don't want to use Paypal.
The argument would be, I think, that Ebay is engaging in an illegal tie -- basically, forcing you to buy something you DON'T want when you try to buy something you DO want. To make that argument, Ebay needs market power in the tying product (the one you DO want). That inevitably leads to the argument that all antitrust cases collapse on: How is the market defined? If you define the market as all internet commerce, then clearly Ebay does not have market power. If you define the market as all internet auction sites, I think it's pretty clear you get the opposite result. If you define the market as all available online marketplaces for small, independent internet-based sellers (i.e., including Amazon, Overstock, etc.), you're somewhere in between.

My personal view -- having spent all of a few seconds thinking about this, having only the most rudimentary background in antitrust law, and reflecting exclusively my own PERSONAL opinion -- is that Ebay does have significant market power and is engaging in an illegal tie by forcing sellers to use the PayPal product that they don't want to avail themselves of the ebay marketplace, which they do. I would further argue that, having at one time permitted alternative forms of payment, any subsequent reduction in the breadth of those options is violative of the essential facilities doctrine (which basically says you can't lure a consumer in by making it seem like they have options then divesting them of those options). But are you sure buyers can't send you a money order? And that PayPal is the only option Ebay permits? I'm not sure that's true. That it's the only option the consumer prefers isn't Ebay's fault.

As far as shipping, I 100% agree it is outrageous for Ebay and PayPal to take fees out of your shipping payment, especially when you pay for the shipping through Ebay/PayPal.
post #5264 of 18249

+1 for all of this discussion. I'm somewhat deterred by selling on eBay due to what I see as high listing fees and being forced to use PayPal; which then deducts it's own fees. 

post #5265 of 18249
Quote:
Originally Posted by GMMcL View Post


My personal view -- having spent all of a few seconds thinking about this, having only the most rudimentary background in antitrust law, and reflecting exclusively my own PERSONAL opinion -- is that Ebay does have significant market power and is engaging in an illegal tie by forcing sellers to use the PayPal product that they don't want to avail themselves of the ebay marketplace, which they do. I would further argue that, having at one time permitted alternative forms of payment, any subsequent reduction in the breadth of those options is violative of the essential facilities doctrine (which basically says you can't lure a consumer in by making it seem like they have options then divesting them of those options). But are you sure buyers can't send you a money order? And that PayPal is the only option Ebay permits? I'm not sure that's true. That it's the only option the consumer prefers isn't Ebay's fault.

Yes, I'm sure. They mask it in this "assurance" bullshit, but its a scam. CCards provide assurance, banks provide assurance. PayPal acts like its the only one.

To your overriding point: say you bought a windbreaker (I know, unlikely) from whocares.com. Then you get to payment screens and you see that they only take MasterCard. WhoCares is a bigtime online retailer. So they have the power to accept different forms of payment, but for some odd reason they don't.

You hire a lawyer. Smash cut to an ebay transaction: suddenly you are faced with 1 option, I need a paypal account, username, all the bullshit, and now they control the fees outside a competitive marketplace. Yes, you can use a CC, the best option since paypal and cc compainies have "deals".

So in instance 1, its MC, otherwise both. The point is that with every large scale business you have choice which fosters competition. Ebay/PayPal cartel do not...
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