Sold a Pendleton shirt that was in very good condition and listed as 'pre-owned' and tagged as L. Just got a message from the buyer saying it seems to be a little smaller than the other L Pendleton's they own, asked if it had been washed and that they have no use for it but since I don't accept returns they are awaiting my response.
Not sure what some people are expecting. A pre-owned item is not going to be new.
Anyway, I just replied that it was listed as pre-owned and had been washed. Said I was sorry they weren't satisfied but that I only accept returns if there was a mistake in my listing or item wasn't as described.