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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 333

post #4981 of 14098
Quote:
Originally Posted by Orgetorix View Post

I dunno...his response was pretty jerky, but he has a point. If you have a return policy without any qualifications, I think the implication is that a buyer can return things for any reason.

I understand that my stance on blocking buyers for douchebaggery may come across as extreme, and I'd like to see the message that preceded his as well.

Its my belief that d-bags thrive in our society because of a lack of will or capability on the part of anyone else to take action against it. I won't make a big deal about someone talking the d-bag talk, just take the high ground and try to be the classier gent. But when it starts to affect someone's income? I draw the line there.
post #4982 of 14098
Quote:
Originally Posted by Orgetorix View Post

I dunno...his response was pretty jerky, but he has a point. If you have a return policy without any qualifications, I think the implication is that a buyer can return things for any reason.

 

Actually he is exactly wrong. Returns are ONLY a gray area since buyers can pretty much force a return no matter what the seller's policy is. Not to mention the strong-arming eBay does to get sellers to have a 14 day return policy. The more buyers we educate about that fact, the better off us sellers will be. 

 

Also, fuck that guy. What does surfing, golfing, or doing triathlons have to do with buying a tie? 

post #4983 of 14098
Quote:
Originally Posted by dexconstruct View Post

Actually he is exactly wrong. Returns are ONLY a gray area since buyers can pretty much force a return no matter what the seller's policy is. Not to mention the strong-arming eBay does to get sellers to have a 14 day return policy. The more buyers we educate about that fact, the better off us sellers will be. 

Also, fuck that guy. What does surfing, golfing, or doing triathlons have to do with buying a tie? 

This. Having lots of free time for leisure sports does not entitle a person to treat another with disrespect.
post #4984 of 14098

Quick question about returns. I decided I'll accept returns but I want to prevent a mass amount of them by adding a restocking fee (15% or so, I'll play around). I added the "accepts returns" to my ebay listing as well. If I put xx% restocking fee in the additional details section, does that hold weight if push comes to shove during a return?

 

Or should I not accept returns? Will it bring in too much hassle? Small timey right now so I'm trying to get more attention and I read somewhere accepting returns usually attracts more buyers.

post #4985 of 14098

I know you all don't want to hear this, but I have switched over to the Managed Returns option. It cuts out all the BS emails. I ain't got time for that! If the buyer picks the reason for return is that it was the wrong size, eBay automatically deducts 10% from their refund, per my criteria. You still have the option to refund the whole amount if you want.

 

When I receive notification about the return, I usually shoot them an email something like this. "I'm sorry the item didn't work out for you. Once it is received and inspected, your refund will be processed."   The nice part is, once it comes in, you click one button and you refund the payment. Ebay then automatically cancels the transaction and reimburses you your final value fees. 

 

For the return itself, ebay supplies the buyer with a return label for the correct shipping based on how you sent it to them. If it was a SNAD return, the cost of the label is simply charged to your ebay seller account, otherwise they charge the buyer.

 

I have been using it for about a month and have not seen an increase in returns, and they have been much much easier. 

 

Buyers want to feel secure in their purchase, so it is good to have some sort of return policy. If you feel a buyer is abusing the return policy, simply block them for next time.

 

Also there is this....which I love......although I think the buyer can still ding you with neg feedback.

 

"A lenient return policy can work in your favor. If the item still arrives within your return time frame, we recommend you issue a refund. However, if the buyer doesn't ship the item within 5 business days of initiating a return, you're not obligated to issue a refund."

 

 

In the end....do what is best for you and your selling flow.


Edited by capnwes - 9/3/13 at 12:56pm
post #4986 of 14098
Wes,

Is their any way to dispute the return/make eBay aware of shady behavior through the managed returns system or are you obligated to accept the return no matter what? What if they send back an empty box?
post #4987 of 14098

You still have 6 days to inspect the item they returned and open Item Not Returned in Original Condition case. This is where the seller protection finally comes into play. I think they may actually still refund the buyer, but also let the seller keep their money. On the only case this happened for me, the buyer returned a full tuxedo in a 6"x6"x6". I still have no idea how he got it in there, but the structuring was ruined. Ebay negotiated a percentage with me until I was satisfied.


Edited by capnwes - 9/3/13 at 12:47pm
post #4988 of 14098

One or two more things from my personal experience. Some of my best consistent repeat buyers are buyers who had a return on their first purchase with me.

 

Also, if you are selling a $8 thrifted item for $25-30. Sometimes it just makes more sense to tell them to keep it and refund the money. The return shipping could eat all the profit out of your next sale too. If this is the case with one of my returns, I sometimes will ask the buyer to donate it to a local charity. That usually leaves them feeling good about the whole experience.

post #4989 of 14098
Computer, what is the best day and time to list an item on b&s?
post #4990 of 14098
Quote:
Originally Posted by capnwes View Post

Warning: Spoiler! (Click to show)
I know you all don't want to hear this, but I have switched over to the Managed Returns option. It cuts out all the BS emails. I ain't got time for that! If the buyer picks the reason for return is that it was the wrong size, eBay automatically deducts 10% from their refund, per my criteria. You still have the option to refund the whole amount if you want.

When I receive notification about the return, I usually shoot them an email something like this. "I'm sorry the item didn't work out for you. Once it is received and inspected, your refund will be processed."   The nice part is, once it comes in, you click one button and you refund the payment. Ebay then automatically cancels the transaction and reimburses you your final value fees. 

For the return itself, ebay supplies the buyer with a return label for the correct shipping based on how you sent it to them. If it was a SNAD return, the cost of the label is simply charged to your ebay seller account, otherwise they charge the buyer.

I have been using it for about a month and have not seen an increase in returns, and they have been much much easier. 

Buyers want to feel secure in their purchase, so it is good to have some sort of return policy. If you feel a buyer is abusing the return policy, simply block them for next time.

Also there is this....which I love......although I think the buyer can still ding you with neg feedback.

"A lenient return policy can work in your favor. If the item still arrives within your return time frame, we recommend you issue a refund. However, if the buyer doesn't ship the item within 5 business days of initiating a return, you're not obligated to issue a refund."



In the end....do what is best for you and your selling flow.

This is a helpful post, and while I don't currently advertise offered returns, I've always wondered if it hurts my sales.
post #4991 of 14098
I don't offer returns neither but I've had buyers before who ask if they can return if if doesn't fit and I said yes. Never actually have any of these people return anything so it works for me
post #4992 of 14098
^ I never offer returns unless if I grossly misrepresented the item. That's why I try to represent and inspect EVERY SINGLE PART on the item. It may scare off some people for TMI but I'd rather have that than a huge headache and possible negative feedback in the future.

If people don't understand their measurements then they shouldn't buy. It's not hard to find a proper fitting shirt and measure what YOUR measurements should be. Just my 2 cents

With all of this said, I'm a scrub compared to Wes and Spoo so maybe I should start offering returns? satisfied.gif
post #4993 of 14098
I certainly hope you take returns for things you "a little bit" misrepresent too.

Spoo doesmt take returns fyi.
post #4994 of 14098
Quote:
Originally Posted by capnwes View Post
 

One or two more things from my personal experience. Some of my best consistent repeat buyers are buyers who had a return on their first purchase with me.

 

Also, if you are selling a $8 thrifted item for $25-30. Sometimes it just makes more sense to tell them to keep it and refund the money. The return shipping could eat all the profit out of your next sale too. If this is the case with one of my returns, I sometimes will ask the buyer to donate it to a local charity. That usually leaves them feeling good about the whole experience.

 

What Capnwes is exactly what we do.

We may have 1% of items come back for returns on Ebay and other online markets. 1/2 of those is because of us making a mistake with a size or missing something in the description. On ones that are not our fault, we refund only the purchase price and they pay to send it back. Don't sweat the small things.

 

1-2% returns is normal on Ebay maybe?

If you are getting 5%+ of the items you sell returned then I would try to see what I, the seller, was doing wrong... not blaming the buyer.

post #4995 of 14098
Quote:
Originally Posted by DanM View Post

This. Having lots of free time for leisure sports does not entitle a person to treat another with disrespect.

Send D-Bag my way... I'll educate him about making time for training for ultra-endurance sports, working, gardening, and selling on Ebay.
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