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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 331

post #4951 of 14758
Quote:
Originally Posted by SpooPoker View Post

^ Hermes is very real, very old. Probably from the 60s. Quality is fantastic, Ive sold a few last year.

Wow! So they didn't have the line over the E or the copyright sign either? That's really good to know. Thanks!

post #4952 of 14758
Would you consider these pants pleated? They're flat front and the pleats don't go all the way down.

Help ?
post #4953 of 14758
Reverse pleats.
post #4954 of 14758
I thought the objective for a pleated pant was to decrease wrinkling / rippling of the pant when worn. The pleat is sewn down so this would still be considered as pleated although the silhouette is "flat"

?
post #4955 of 14758

Yes. 

post #4956 of 14758
^ok. Thanks Wes and Spoo!
post #4957 of 14758
Might be a dart rather than a pleat. Can't tell from the pic.
post #4958 of 14758

I think they go a little low for a dart.

post #4959 of 14758

I put up some fall stuff this weekend, and one item was bought at the BIN price almost immediately.  Upon getting it ready for shipping, I noticed stains along the hem.  I still can't believe that I didn't notice them in store or while taking pics.  baldy[1].gif

 

Since they weren't disclosed in the listing or pics, I canceled the transaction and instructed the buyer that I was very sorry and he should cancel the transaction.  This morning, I find that he's denied that request and said thanks for disclosing the stains, but to send the item anyway.

 

Has anyone had this before?  I'm just worried he's going to receive the item, see the stains, return the item, and neg me.  Hopefully he won't care about the stains, but I don't have a good feeling about it.

post #4960 of 14758
If it were me I would have sent an apologetic email with the truth - you didn't see them until now, and offered to refund him and cancel the transaction if he wanted to. He would have likely appreciated the honesty and not felt like you were trying to skate something by automatically sending the cancel form.

In this case now I would write back confirm he's ok with the stain by attaching a photo, and sending him a 10% refund as compensation without him asking - as he paid that price for a better condition garment. That should solidify buyer trust and in the event of any dispute down the road you made every effort to allow the buyer out of the sale, you have full disclosure, and the photos. You will win a SNAD or buyer remorse case with these steps in place.

It's also just the right thing to do. smile.gif
post #4961 of 14758
Quote:
Originally Posted by bytor13 View Post

I put up some fall stuff this weekend, and one item was bought at the BIN price almost immediately.  Upon getting it ready for shipping, I noticed stains along the hem.  I still can't believe that I didn't notice them in store or while taking pics.  baldy[1].gif

 

Since they weren't disclosed in the listing or pics, I canceled the transaction and instructed the buyer that I was very sorry and he should cancel the transaction.  This morning, I find that he's denied that request and said thanks for disclosing the stains, but to send the item anyway.

 

Has anyone had this before?  I'm just worried he's going to receive the item, see the stains, return the item, and neg me.  Hopefully he won't care about the stains, but I don't have a good feeling about it.

I have had this happen a few times. I usually let them know about it first and see how they feel about it. I do 24 hour handling so sometimes I need to an answer faster than they can give it to me. A few weeks ago I found two holes on a jacket that has only received a starting bid. I ended up shipping it anyway, refunding their payment and then sending the transaction cancellation request. I told them they could keep it, repair it, trash it or donate it. They left me pos feedback the next day. 

post #4962 of 14758
Quote:
Originally Posted by SpooPoker View Post

If it were me I would have sent an apologetic email with the truth - you didn't see them until now, and offered to refund him and cancel the transaction if he wanted to. He would have likely appreciated the honesty and not felt like you were trying to skate something by automatically sending the cancel form.

In this case now I would write back confirm he's ok with the stain by attaching a photo, and sending him a 10% refund as compensation without him asking - as he paid that price for a better condition garment. That should solidify buyer trust and in the event of any dispute down the road you made every effort to allow the buyer out of the sale, you have full disclosure, and the photos. You will win a SNAD or buyer remorse case with these steps in place.

It's also just the right thing to do. smile.gif

I actually did the above first, but he still wanted to go through with it.  I didn't, however, send him any photos of the stain.  I'll contact him again w/ photos to ensure that he's still OK with it, though.

 

EDIT: He still wants the item.  Below is the full communication between the two of us.  Like Spoo suggested, I'm shipping the item and sent him a 20% refund w/out being asked.  I hope he still enjoys the item.

 

Warning: Spoiler! (Click to show)

 

Dear buyer,

Thanks for your purchase! Unfortunately, there is some staining around the hem of the coat that I didn't notice until I inspected it before shipping. I'm very sorry for missing this before making the listing. I'd ask that you cancel the transaction from your end to receive your refund. Again, I'm very sorry for the inconvenience. Please don't hesitate to contact me if you have any further questions.

 

- ME

 

 

 

Buyer     Sep-01-13 at 22:56:01 PDT  
 
 
I will take it and deal with the stain. Thanks for pointing it out

 

Dear buyer,

I received your request to ship the overcoat this morning, despite the disclosure of the staining. The item is packed and ready to ship, but I just wanted to attach some photos of the staining to ensure that you still want the item. As you can see there are a few discolorations/stains along the bottom hem. If you're still happy to receive the item, I can ship it out today. Again, I'm very sorry to inconvenience you in this matter.
 

- ME
 
Dear ME,

Yes please send

- buyer

 

 


Edited by bytor13 - 9/2/13 at 6:25am
post #4963 of 14758

I actually did this, but the seller I dealt with was losing serious money on the deal and I felt he was trying to scam me. I won a BB suit with the Saxxon wool for ~$6 with free shipping. Amazingly I get a cancel transaction request because he found a large stain on the pants. I said that's OK ship it anyway, I will replace the buttons and make the jacket a blazer. 2 weeks later I still haven't received it and had to open a case. A guy with 135 positive feedback is going to get his first negative...
 

post #4964 of 14758
Hey guys, I'm pretty sure this has been covered before, but I just got a request from a buyer (who has already paid) to ship to a different address than he specified at checkout. What's the correct procedure? Refund payment and request they pay again with the correct address?
post #4965 of 14758
Quote:
Originally Posted by DanM View Post

Hey guys, I'm pretty sure this has been covered before, but I just got a request from a buyer (who has already paid) to ship to a different address than he specified at checkout. What's the correct procedure? Refund payment and request they pay again with the correct address?

Yup.
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