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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 267

post #3991 of 15770
Quote:
Originally Posted by davesmith View Post


Shouldn't the "Add tracking number" option show that it has been delivered? Then the ball is in their court to prove it wasn't delivered and ebay should side with the seller.

Whoah, wait. How would eBay expect the buyer to prove something *wasn't* delivered? This sounds a lot like the religious arguments we have during the holidays to me.
post #3992 of 15770
Quote:
Originally Posted by noob View Post

Quote:
Originally Posted by davesmith View Post

Shouldn't the "Add tracking number" option show that it has been delivered? Then the ball is in their court to prove it wasn't delivered and ebay should side with the seller.

Whoah, wait. How would eBay expect the buyer to prove something *wasn't* delivered? This sounds a lot like the religious arguments we have during the holidays to me.

lol8[1].gif Took me a second, but I know what davesmith is trying to say. Really what needs to be done, is that if USPS marks it delivered and the buyer says they did not receive the package then the buyer should take his complaint up with USPS, NOT the seller. What buyers don't get is that as a seller you did everything you could and it's not your fault if USPS messed up. They don't see the middle man, they just care about getting what they want and blame the easiest person which is the seller. Who's going to go and fight USPS (20+ minute wait times on  hold etc) when you can with 2 clicks of the mouse file a dispute on ebay (which they loose)

post #3993 of 15770
Quote:
Originally Posted by Brianpore View Post

lol8%5B1%5D.gif Took me a second, but I know what davesmith is trying to say. Really what needs to be done, is that if USPS marks it delivered and the buyer says they did not receive the package then the buyer should take his complaint up with USPS, NOT the seller. What buyers don't get is that as a seller you did everything you could and it's not your fault if USPS messed up. They don't see the middle man, they just care about getting what they want and blame the easiest person which is the seller. Who's going to go and fight USPS (20+ minute wait times on  hold etc) when you can with 2 clicks of the mouse file a dispute on ebay (which they loose)

+1. One guy told me he rage quit Ebay because "they would rather lose [his] business than refund [him] for a $20 tie." This was after I got the tie back as returned to sender (8 weeks later) and tried to contact him via Ebay with no answer then finally just refunded him via PayPal. He was surprised and very thankful that I sent him his money back. I patiently explained that it wouldn't have been Ebay that took the hit but me, and that if every buyer got their money back when the item is listed delivered, there would be nothing to stop unscrupulous buyers claiming non-receipt, and there would be far too much risk selling on ebay to make it rational.
post #3994 of 15770
I had a case where I sent a pair of CJ handgrade shoes from Australia at bargainprice to a buyer in Germany. It hadnt arrived after 2 weeks but this is par for the course, actually I even paid extra for registered post at my expense. I explained to buyer that it may take a little longer and please be patient. I had entered tracking number as well. Buyer responded by giving me bad feedback saying his item didnt arrive, destroying my perfect feedback. He didnt raise any dispute for item not received or request refund so I presume he actually did receive it. Tracking comes up with no result so I had to go to Australia Post - they say they have tracking showing the date it left Australia, th
post #3995 of 15770
Then nothing iGermany so I have to mount an enquiry which takes around 8 weeks! Ebay require me to prove it was delivered even though I have proof of postage with receipt and registered post document and tracking, they will not remove the feedback which implies that I did not send the item!
Anyone ever handled this kind of situation? Especially galling when it was sold so cheap and I subsidised real cost of postage:(
post #3996 of 15770
Royal Tweed is US sized
post #3997 of 15770
Quote:
Originally Posted by labravajazz View Post

Royal Tweed is US sized

Not in my experience. UK sizing in all the ones I've seen.
post #3998 of 15770
Thread Starter 
Quote:
Originally Posted by labravajazz View Post

I had a case where I sent a pair of CJ handgrade shoes from Australia at bargainprice to a buyer in Germany. It hadnt arrived after 2 weeks but this is par for the course, actually I even paid extra for registered post at my expense. I explained to buyer that it may take a little longer and please be patient. I had entered tracking number as well. Buyer responded by giving me bad feedback saying his item didnt arrive, destroying my perfect feedback. He didnt raise any dispute for item not received or request refund so I presume he actually did receive it. Tracking comes up with no result so I had to go to Australia Post - they say they have tracking showing the date it left Australia, th

Quote:
Originally Posted by labravajazz View Post

Then nothing iGermany so I have to mount an enquiry which takes around 8 weeks! Ebay require me to prove it was delivered even though I have proof of postage with receipt and registered post document and tracking, they will not remove the feedback which implies that I did not send the item!
Anyone ever handled this kind of situation? Especially galling when it was sold so cheap and I subsidised real cost of postage:(

I had this happen from here (Austria) to Germany on a cheap tie. They didn't open a case, just left my (only) negative feedback saying that I never sent it. I just responded to the feedback with "Delivered! Tracking #XXXX"

I had even contacted them before I replied to the feedback asking if it had arrived or whether they confused me with someone else. No response from them.

Now I'm just waiting for that feedback to drop off my list.
post #3999 of 15770

Shipping shoes to Germany USPS priority OK?

post #4000 of 15770
Quote:
Originally Posted by chiron View Post

Shipping shoes to Germany USPS priority OK?

Just insure them and you should be set. If sold though ebay use the "ShipCover Insurance"

 

I have slowly been transitioning over to using Priority with Insurance vs. 1st Class Registered. Some counties you still can't insure so I have to use 1st class.

post #4001 of 15770
I pretty much only do express mail now since price difference isn't that much over priority and most stuff I send is over 4 pounds anyways. Buyer usually a lot happier too with delivery time as I find priority takes longer than first class half the time, especially to Asia.

Do hate it when buyers say no first class mail is fine and the cost is $xx and I will send payment. Hate to lose the sale but feel this is setting yourself up for problems
post #4002 of 15770
Quote:
Originally Posted by Brianpore View Post

Just insure them and you should be set. If sold though ebay use the "ShipCover Insurance"

I have slowly been transitioning over to using Priority with Insurance vs. 1st Class Registered. Some counties you still can't insure so I have to use 1st class.

ORLY

smile.gif
post #4003 of 15770
Quote:
Originally Posted by SpooPoker View Post

Quote:
Originally Posted by Brianpore View Post

Just insure them and you should be set. If sold though ebay use the "ShipCover Insurance"

I have slowly been transitioning over to using Priority with Insurance vs. 1st Class Registered. Some counties you still can't insure so I have to use 1st class.

ORLY

smile.gif

peepwall[1].gif

post #4004 of 15770
I printed a label to Tawiwan and it produced 2 pages. The bottom half of each piece of paper is the same, but the two top portions have a few differences. It looks like the page on the right is the one I need, because it has the postage stamp in the top right, where as the page on the left just says "postage paid online." Am I correct in thinking that the page on the right is the one I need?

AppleMark
post #4005 of 15770
^ 3 copies go in the clear envelope that gets affixed to the box, which the PO will stamp when accepted. The copy that says "senders copy" in the lower right hand corner is yours. you should have them stamp that too, just for your records.
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