Ok, got a case opened. I sold a shirt showing plenty of wear ( a mistake on my part). I believe I described the condition and posted photos of the worn areas accurately:
"Shirt is showing wear on cuff, placket edge and sleeve (please refer to pictures)." Pictures show wear in all of these locations.
Message from buyer: "I got this shirt yesterday. Upon inspection, it's worn out along the front, around the cuffs and the collar" and is requesting full refund (incl shipping). Should I accept it? Its only $17 ($13 + $4). Or should I offer a refund of just the purchase price of the shirt? Or should I fight it, as the item is as described. I only have a newish account (25 feedbacks, all positive) if that affects anything.
As an aside, is a buyer allowed to leave feedback after opening a case?