May 30 I sold a NWOT Robert Talbott made in Italy genuine horse hide belt (I didn't even mention anywhere in the listing that it's made of horse hide although it was pictured on the belt).
Yesterday the buyer opened a case.
"Dear Selleer, I am writing to you in regards to returning this belt. It appears the belt that I received is not as described. The material appears not be horse leather. I trust that you will accept this request for refund. If you can provide me with your address, I will make arrangements to return the product and share with you a tracking number for your reference. Thank you and kind regards"
Of course the belt is a genuine Robert Talbott belt and for some reason he believes it's not real horse hide. I'm no expert on leathers but I trust the belt label embossed on the back.
Should I just refund him or do I have a chance at winning this case if escalated to eBay customer support?