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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 235

post #3511 of 14758
Quote:
Originally Posted by suited View Post

I sold a pair of women's sneakers, listed as new without tags. They belonged to my fiance so I know that she had never worn them. Buyer purchases 2 pairs, I hook her up with a discount. She wants to return one pair because she states that they aren't new. My policy is no returns (even though I always issue returns). I message her and say something like "I'm happy to issue you a refund. Please send them back to me and I will issue it as soon as I receive them. Also, I just wanted to let you know that the shoes belonged to my fiance, and she had never wore them, so I was being honest when I said that they are new."

She leaves neutral feedback. People are so unappreciative and rude - I go out of my way to give her a deal on the shoes and accept a return with no hassle, even though my policy says no returns, and she leaves neutral feedback.

 

buyers on eBay don't think about negative/neutral feedback the same way as we do as sellers.  many buyers think giving you 4/5 stars on the detailed seller ratings should be the standard and 5's are reserved for people who go above and beyond.  any top rated seller knows how important it is to get negatives/low DSR's.  It's a bit of an information asymmetry problem.

 

I have said it before, but I think eBay should limit the negative impact of buyers who trend towards giving negative/neutral feedback and low DSRs, as it unfairly brings down the average.

post #3512 of 14758
Quote:
Originally Posted by concealed View Post

buyers on eBay don't think about negative/neutral feedback the same way as we do as sellers.  many buyers think giving you 4/5 stars on the detailed seller ratings should be the standard and 5's are reserved for people who go above and beyond.  any top rated seller knows how important it is to get negatives/low DSR's.  It's a bit of an information asymmetry problem.

I have said it before, but I think eBay should limit the negative impact of buyers who trend towards giving negative/neutral feedback and low DSRs, as it unfairly brings down the average.

Yeah, and I would think that eBay would make exceptions when the seller immediately agrees to issue a refund. Why should they be allowed to leave neutral feedback when they got their money back? She didn't even contact me prior to leaving it (other than requesting the return) - apparently she was upset that she had to pay return shipping, despite the fact that she never mentioned that to me. I'm glad I don't sell large quantities of women's stuff...
post #3513 of 14758
Quote:
Originally Posted by capnwes View Post

Welcome to Summer Vacation season. This month is consistently my worst sales month every year.

I'm on track to having June be my strongest month this year...granted I don't have the selling history as you (xxyears+), so I suppose my sales tracks are rendered moot as of this point in time.
post #3514 of 14758
Quote:
Originally Posted by capnwes View Post

Relisted for $1700.

....
post #3515 of 14758

I just had my most favorite exchange ever with a buyer, which I felt like I have to share.  The item: A John Varvatos USA Slim fit shirt that sold for $10.49.  Delivery confirmations shows received at his address 2 days ago.  Here are the messages, in their entirety:

 

 

 

Dear Androfan,

Whatever address you shipped this to, it was wrong. I never received it. The shipping status says delivered. 

I expect a full refund back in my pay pal account by Monday. If not, I will take action. 

Do everyone a favor and don't ever sell anything on eBay ever again. You're worthless.

 

- jra9314
 
 
 
Dear jra9314,

Tracking number XXXXXXXXXXXXXX via USPS. Item confirmed delivered June 12, 2013.

Please see the tracking information.

Thanks.


- Androfan
 
 

 

 

Dear Androfan,

Yeah I did check it. Says delivered and its not here. Go fuck yourself


- jra9314

 

 

 

You've got to love a guy who can get to "go fuck yourself" within two messages.  I expect a case to be opened shortly. 

post #3516 of 14758
...aannnddd blocked. Sorry man, thats no fun.
post #3517 of 14758
What a dick! Add him to the black list page.
post #3518 of 14758
Andro that sucks. Thanks for the info tho, blocked him
post #3519 of 14758
Quote:
Originally Posted by concealed View Post

buyers on eBay don't think about negative/neutral feedback the same way as we do as sellers.  ...
I have said it before, but I think eBay should limit the negative impact of buyers who trend towards giving negative/neutral feedback and low DSRs, as it unfairly brings down the average.
But... is this lake woebegone? Are we all above average? This is actually a bit of a pet peeve of mine. Grade inflation hurts everyone: the above and beyond crowd get lumped in with the average and get no returns on their investment, the average get a false sense of worth and never get true feedback on how to become exceptional (and a rude awakening when they fail) and the buyers get average service when they expect better.

Andro: that blows. I had a dude return an obviously unworn pair of shoes because they had some color transfer on the toe box that would easily have buffed out, and had "45" written on the sole. I even gave him a free tie - yet another example of where giving the free gift has backfired (seriously, a disproportionate percentage of my "free tie" items end up being returns or nasty exchanges). I just hope they sell for more second time around. I may even send him the link if they do.
post #3520 of 14758
I have some auctions ending between 9-9:30pm tonight. I didn't think about Father's Day. Hopefully I didn't screw myself.
post #3521 of 14758

Is there a seperate "Priority mail international flat rate legal envelope"?

or do you just use the flat rate legal envelope with the proper postage?  For the life of me I can't find the product on the website.

 

Also, did everybody get this?

You’ve got 400k free listings!

This time the promo includes 10 day listings which are usually another $.40. Nice, guess I'll be working hard to get all my stuff ready to list Thursday night.

 

Thanks,

Tx


Edited by txwoodworker - 6/16/13 at 10:37pm
post #3522 of 14758

As sellers, do you guys nudge people that havent left feedback? I find ~50% of buyers never bother.

post #3523 of 14758
Quote:
Originally Posted by Aidan K View Post

As sellers, do you guys nudge people that havent left feedback? I find ~50% of buyers never bother.

Yes, I usually send a quick note after 30-40 days if I havnt heard and they havnt left feedback. I would say about 50% of the 50% (25% additional) that dont leave feedback do after you ask which brings it up to about 75% total which isnt too bad.

post #3524 of 14758
Quote:
Originally Posted by Aidan K View Post

As sellers, do you guys nudge people that havent left feedback? I find ~50% of buyers never bother.

I don't. Ebay sends a reminder automatically after a few weeks. I figure they might get annoyed by more reminders and leave neutral or neg feedback.

post #3525 of 14758

Fair enough, I won't worry too much about it. Thanks for the feedback.

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