Ok, forgive my asking a question that I feel like has been asked a million times, but I wasn't paying close attention to the answers when it wasn't me.
Got my first item not received case opened. Shipped a pair of pants to Italy on 4/22, USPS tracking shows nothing after it left Chicago on 4/24, buyer in Italy says he never received it and opened a case. Should I respond, and how? I don't think I insured them, so if I have to end up eating it it's my own fault and not a huge deal, but I'd rather not have to refund him if I don't have to.
Brian provided excellent advice to me when I faced this a couple of weeks ago. Call eBay dispute center. If you uploaded tracking you met your obligations as a seller, so if the case gets escalated, you should win automatically, but a CSR will be able to tell you.
I was under the impression that you couldn't (or at least shouldn't) send tailored clothing into Italy, so if you completed the customs forms as clothing they may well have been intercepted. I dont know how that all works.