Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 221

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Originally Posted by green_machine 

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Originally Posted by Brianpore 

I feel like a broken record, but really, just call ebay buyer protection. They are VERY helpful actually and it takes 2 seconds. I only really suggest this, not that I dont want to answer you're question as I will, but as it's the easiest, best solution to get all the correct info and they will also note your account so in case a problem arises.

That said, if he opens a case and you shipped to the address you were suppose to ship, in the timeframe you were suppose to ship, you will win, BUT it is never a good thing to have a case open, even if it is decided in your favor (odd I know), but ebay likes sellers to resolve problems without a case. YOU STILL MAY GET NEGATIVE FEEDBACK, and there is nothing you can do about it unless the buyer threatens in a message that he will extort you for money/refund due to him leaving negative feedbck. He if just does it, oh well, tuff luck as that's his opinion of you not being a helpful seller.

This situation kind of sucks in general....depending how much it was and what your profit was you may decide to just be nice and split it or you can say sorry no can do. Totally up to you

I haven't been in the situation yet but if you win a case, they can't leave feedback. I think I read that somewhere.

I know that is not how it has been in the past.....unless things have chanced unless I see that in writing on ebay I would assume they still can.....as said best to call and ask

The latest seller update did say that buyers who lose a case cannot leave feedback.

I spoke to the resolution center and was told that the buyer needs to call them, since it is him they would be helping, but I would automatically win the case if he escalates it because I fulfilled my obligations.

Of course, unless ebay buyer protection pays out in these types of cases, once he is told we would lose if he escalates, why would he bother? So he wont escalate it, which means he wont lose, which means he can leave whatever feedback he wants!

I'm hoping that it's one of those situations where ebay pays out to the buyer even when they are siding with the seller - I believe I've read of cases like that in this thread.

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Originally Posted by Fueco 

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Originally Posted by suited 

What do you guys do when you have a vacation and you have a lot of BIN items? It would be a lot of work to edit every auction to include something about a shipping delay.

If you have a store, you can set a vacation notice.

+1

The only issue you are going to run into is that its going to affect you shipping rating for on time delivery, in addition with the new paypal seller protection rules you wont qualify as you need to ship within your stated shipping and handling time. What I do, is after something sells, I contact the buyer, make sure they know I am away till xxxx date and if there is any issue with the shipping time I will cancel the transaction and refund the money no questions asked. I print the shipping labels that day and keep them in PDF format til I get back to ship so I can keep my shipping rating up. Only issue though, some post offices are hard asses about the date on the label (mine isnt as they know me)

Quote:

Originally Posted by green_machine 


I haven't been in the situation yet but if you win a case, they can't leave feedback. I think I read that somewhere.

Quote:

Originally Posted by Brianpore 

I know that is not how it has been in the past.....unless things have chanced unless I see that in writing on ebay I would assume they still can.....as said best to call and ask

Yes, this a new policy. I have actually tested it. eBay found in favor of the guy who sold me the ultra worn thin soles Aldens the other week. Even when I left feedback positive feedback I got a message a few minutes later that it had been removed since the case was closed in his favor.

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Originally Posted by capnwes 

Quote:

Originally Posted by green_machine 


I haven't been in the situation yet but if you win a case, they can't leave feedback. I think I read that somewhere.

 

Quote:

Originally Posted by Brianpore 

I know that is not how it has been in the past.....unless things have chanced unless I see that in writing on ebay I would assume they still can.....as said best to call and ask

Yes, this a new policy. I have actually tested it. eBay found in favor of the guy who sold me the ultra worn thin soles Aldens the other week. Even when I left feedback positive feedback I got a message a few minutes later that it had been removed since the case was closed in his favor.

Thanks for the confirmation.... very good to know.