Originally Posted by mjt73106 Good to know, while we do not see much duty on foreign shipments in the US, it is amazing on how much duty can be in some countries. FYI if you ship USPS via eBay the description on the customs form automatically populates with the exact working in the title description. So the great adjectives like gorgeous, amazing, almost new, perfect, etc. all go into the customs description. I try to edit the customs description to the bare minimum; Used shoes, used shirt. . .
We have a 20% VAT on incoming things. However, things things that have been sent via USPS to me have never gotten flagged. I don't know if it's Austria or my luck, but I even sent a new Kitchen-Aid here that weighed 35kg and didn't have to pay. ANYTHING sent via UPS, FedEx or DHL from outside the EU always incurs costs. They collect VAT on everything (listed price + shipping) and turn it in to the Austrian government.
I ordered 3 t-shirts from the US with a total cost of about $30 from a company. They charged about $35 to ship them, not a huge deal. However, they first went to AUSTRALIA and then to Austria over the course of about 6 weeks. When they arrived to my door, I had to pay around €20 cash to the guy to get them.
Originally Posted by ruben
Good to know, especially the "used" part.
here's one for buyers: Don't ask me to dramatically falsify the customs information then leave negative feedback about it when I don't.
I don't know why a seller would agree to that. I wouldn't deviate from any policies that I have for myself. I receive questions every time from Germans that complain about shipping prices from Austria. Yesterday, I received 2 questions about items that Germans won and asked if I'd send them uninsured, presumably to save the money. I always point out that I make nothing from shipping and send insured via Austrian Post. I give them the exact weight and the link to the calculator. I also let them know that insurance is about 50 cents and that I won't ship without it. What they usually don't know is that if they outright refuse to pay the insurance, I'll pay it myself.
I lost one package (possibly mis-delivered, it was never returned) on a great looking Brioni shirt that was just a bit too big for me. I sent it within Austria and the guy claimed it never arrived. I didn't argue, just apologized and refunded his money. I also learned that everything needs to be insured.
Does anyone allow/offer free pick up? I had one guy in my city ask if he could meet me to pick up a shirt. It wasn't terribly inconvenient for me, so I agreed and it was actually pretty simple. He met me at the right place and time and by the time I walked home (10 minutes) he had already left positive feedback. Curious if anyone else is willing to do that?