Originally Posted by SeaJen
Originally Posted by SeaJen
Had my first case opened against me today. Buyer is requesting a refund for Item Not Received when it is showing as delivered by USPS.
My understanding is that if he just tried to contact me he could have inadvertently opened the case (I recall Capn saying that somewhere), and I also believe that ebay changed their policy on buyer feedback so that those who lose cases cannot leave negative feedback. So this gives me a dilemma.
If I respond to the seller and explain that USPS is showing delivered, but I'd be happy to help in any way I can with his dealing with the USPS to find out what his mail carrier did with the package, if he is lying about receiving the package he could withdraw the case and still leave me negative feedback, whereas if I simply escalate it to ebay, they will find in my favor because it shows delivered and he wont be able to leave feedback.
So my question is: what is wrong in my assumptions and/or reasoning that stops me simply elevating to ebay for resolution?
OK. So I suggested the buyer check with his mail carrier and neighbors. He's been very polite in all communications and accepts that I shipped the item and that it shows as delivered, but he's out both his money and the jacket and asking what recourse is there. What would you guys do? Say sorry, but there's nothing I can do or offer to split the loses with a partial refund? I dont believe he's scamming me, so I feel badly that he doesnt have the jacket, but I also fulfilled my responsibilities. Would his buyers protection provide anything from eBay?
I feel like a broken record, but really, just call ebay buyer protection. They are VERY helpful actually and it takes 2 seconds. I only really suggest this, not that I dont want to answer you're question as I will, but as it's the easiest, best solution to get all the correct info and they will also note your account so in case a problem arises.
That said, if he opens a case and you shipped to the address you were suppose to ship, in the timeframe you were suppose to ship, you will win, BUT it is never a good thing to have a case open, even if it is decided in your favor (odd I know), but ebay likes sellers to resolve problems without a case. YOU STILL MAY GET NEGATIVE FEEDBACK, and there is nothing you can do about it unless the buyer threatens in a message that he will extort you for money/refund due to him leaving negative feedbck. He if just does it, oh well, tuff luck as that's his opinion of you not being a helpful seller.
This situation kind of sucks in general....depending how much it was and what your profit was you may decide to just be nice and split it or you can say sorry no can do. Totally up to you