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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 217

post #3241 of 15360
Quote:
Originally Posted by Brianpore View Post

Once the price hits a certain % of the BIN (I think 50%) then the BIN is gone. Cancel his bid and hopefully the BIN comes back up... not sure if it will though

Ultimately he decided to wait and not BIN.  I was fairly certain his would be the only bid, so I was gunning to get this guy to be able to BIN, but he was on mobile, and couldn't make it happen fast enough.  Sure enough, he won with his opening bid of $12 vs $29.  Oh well.  Then I get an email from him "I'm 5'6" do you think this will fit me?" Love that shit.  He did end up paying for it though.

Quote:
Originally Posted by HansderHund View Post


I actually don't have a policy in place as most have assumed that purchases can/will be combined to save money. I suppose I should write something in my listings.

I would certainly combine the order and charge him the appropriate amount. He'll (rightly) feel screwed if he has to pay individual shipping prices when the total was less than half. It also means that you might have a repeat customer, something you want to foster.

If someone buys something from me and I happen to have similar items or items of the same size, I'll often quickly message the buyer that, should they want the other items, I can ship them together and save them some money. I get a second sale about 20% of the time this is offered. In the end, it saves me the time of keeping something listed and an extra stop at the shipping place.

Great advice, after all that, I did find I had set a "charge highest shipping +$1 for each additional item" policy in place, so I did that.  Had a guy buy 7 items this week from me.

Quote:
Originally Posted by capnwes View Post

I use free shipping for all US orders. I do occasionally get requests to combine shipping....which confuses the heck out of me. For international I send a revised invoice with the combined total, as soon as I see the little "buyers eligible for combined purchases" indicator.

 

What is a pain, that I have found, is if someone buys two items and pays for them separately. You can always refund them the difference, but if you want to insure the package, you have to send them separately in order to cover them for the full amount.  

Always free shipping is nice, I think you are selling much higher priced items than me.  The free ship get's you higher up on the search when using "best match", correct?  Most of my shipping is at $5.99 (mostly shirts) and I make a bit of $ off the shipping.  I think there is a psychological difference when you are paying $15 for something with $5.99 shipping, than paying $20.99 with free shipping.  Most people look at the smaller total when they are making their bidding decision.  I could be wrong, I've only been in this game for a few weeks.  I can see when selling small items for >$100, free ship sounds like a good deal.

 

 

Speaking of which, this week was much better in terms of non-pay %.  Out of 25 sales this week, only 4 haven't paid within 24hrs.  I did wind up with 4 unpaid from 2 weeks ago, all but 1 had over 100+ feedback and recent purchases, the other had 0 and was from Russia.

 

This is a fantastic thread, thanks.

post #3242 of 15360
I'd really appreciate some advice on this.

I recently bought a pair of JLP penny loafers on eBay. They were classified as New with Box and no flaws of any kind were mentioned. They are in fact clearly stamped as subs, and the defect is very obvious - the stitching on the split toe is messed up. They also did not arrive in a box but rather in one of those padded plastic bags.

I requested a refund, saying I would be happy with either a partial refund with me keeping the shoes or a return for a full refund. The seller rudely refused and accused me of fabricating the flaws. I offered to send pictures but he showed no interest in that. It became possible to escalate the case to customer support yesterday. I have no experience with this kind of thing so wanted to ring eBay to offer to send in photos, and to clarify whether I was doing everything by the book before escalating - and planned to do this tomorrow morning. However, I just got a message telling me that the seller has escalated the case, which I didn't know was possible given that I opened it.

What should I do? Should I call customer support and offer to send them pictures? And how likely do you think I am to win the case?

Thanks very much.
post #3243 of 15360
Got a link to the listing?
post #3244 of 15360
Quote:
Originally Posted by capnwes View Post

Got a link to the listing?

http://www.ebay.co.uk/itm/John-Lobb-Men-Shoes-/230959368103?_trksid=p2047675.l2557&ssPageName=STRK%3AMEWNX%3AIT&nma=true&si=FGZAhwKGo%252BUeicTtquKmAyr%252BJBA%253D&orig_cvip=true&rt=nc


In case it's relevant, I am registered as a business seller (although I am very much a part-time amateur) and bought these in order to resell for a profit.

Edit: and here's a photo of the defect:




Edit 2: The case has already been found in my favour. Full refund, and eBay are giving me a prepaid stamp to return them with. Very relieved.
Edited by Pembers - 5/7/13 at 2:51pm
post #3245 of 15360
Quote:
Originally Posted by Pembers View Post


http://www.ebay.co.uk/itm/John-Lobb-Men-Shoes-/230959368103?_trksid=p2047675.l2557&ssPageName=STRK%3AMEWNX%3AIT&nma=true&si=FGZAhwKGo%252BUeicTtquKmAyr%252BJBA%253D&orig_cvip=true&rt=nc


In case it's relevant, I am registered as a business seller (although I am very much a part-time amateur) and bought these in order to resell for a profit.

Edit: and here's a photo of the defect:




Edit 2: The case has already been found in my favour. Full refund, and eBay are giving me a prepaid stamp to return them with. Very relieved.

Looks like he used the flash to cover up that booboo in his terrible listing.

post #3246 of 15360
Quote:
Originally Posted by Snoogz View Post

Quote:
Originally Posted by Pembers View Post


http://www.ebay.co.uk/itm/John-Lobb-Men-Shoes-/230959368103?_trksid=p2047675.l2557&ssPageName=STRK%3AMEWNX%3AIT&nma=true&si=FGZAhwKGo%252BUeicTtquKmAyr%252BJBA%253D&orig_cvip=true&rt=nc


In case it's relevant, I am registered as a business seller (although I am very much a part-time amateur) and bought these in order to resell for a profit.

Edit: and here's a photo of the defect:




Edit 2: The case has already been found in my favour. Full refund, and eBay are giving me a prepaid stamp to return them with. Very relieved.

Looks like he used the flash to cover up that booboo in his terrible listing.

He has super crappy pictures.... heres a basic picture set from a shoe listing I just did. Nothing too fancy, but it shoes all angles.

 

Warning: Spoiler! (Click to show)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

post #3247 of 15360
It kills me when I see what seems like a good pair of shoes on eBay, but they don't show you the heels or both soles.

Nice set up Brianpore...
post #3248 of 15360

When to repair, what to repair.

Just picked up my first BBBF suit in a very resellable color and size.  There are 2 tiny condition issues, a small snag on the sleeve and a 2 thread wide hole about 1/2" up from the leg cuff.

When do you decide what to fix and what to chalk up to a loss.  BTW I went to a cash only thrift today just to see what's what.  Found this suit and had no $.  Had to come back after work and I got there about 3 suits ahead of a flipper, walked straight up to it and snagged it $3 (half price tag).  Luckily it didn't piss him off, we actually chatted a bit after I ID'd the suit.

On a related note, is there an age guide to BB suit labels on the site age wise?  I'm assuming this one is old.

One more... the pants had H F and an Anchor on the hook, would that mean it was made by Hickey Freeman, or just a coincidence?

pics (Click to show)

 

leg cuff hole

tag at collar

is this normal?  or did the person lose a button and decided to even it upBoth sleeves match

snag on sleeve

H F in script and an anchor, the other side of the hook has HF not in script

Almost everyone paid this week!  Just fashionpasshion has decided he really didn't want the Marks & Spencer shirt he won.

post #3249 of 15360
Quote:
Originally Posted by txwoodworker View Post

When to repair, what to repair.

Just picked up my first BBBF suit in a very resellable color and size.  There are 2 tiny condition issues, a small snag on the sleeve and a 2 thread wide hole about 1/2" up from the leg cuff.

When do you decide what to fix and what to chalk up to a loss.  BTW I went to a cash only thrift today just to see what's what.  Found this suit and had no $.  Had to come back after work and I got there about 3 suits ahead of a flipper, walked straight up to it and snagged it $3 (half price tag).  Luckily it didn't piss him off, we actually chatted a bit after I ID'd the suit.

On a related note, is there an age guide to BB suit labels on the site age wise?  I'm assuming this one is old.

One more... the pants had H F and an Anchor on the hook, would that mean it was made by Hickey Freeman, or just a coincidence?

pics (Click to show)

 

leg cuff hole

tag at collar

is this normal?  or did the person lose a button and decided to even it upBoth sleeves match

snag on sleeve

H F in script and an anchor, the other side of the hook has HF not in script

Almost everyone paid this week!  Just fashionpasshion has decided he really didn't want the Marks & Spencer shirt he won.


That is old, you can date it by the union tag. The HF is a clasp manufacturer.

post #3250 of 15360

Had my first case opened against me today. Buyer is requesting a refund for Item Not Received when it is showing as delivered by USPS.

My understanding is that if he just tried to contact me he could have inadvertently opened the case (I recall Capn saying that somewhere), and I also believe that ebay changed their policy on buyer feedback so that those who lose cases cannot leave negative feedback. So this gives me a dilemma.

If I respond to the seller and explain that USPS is showing delivered, but I'd be happy to help in any way I can with his dealing with the USPS to find out what his mail carrier did with the package, if he is lying about receiving the package he could withdraw the case and still leave me negative feedback, whereas if I simply escalate it to ebay, they will find in my favor because it shows delivered and he wont be able to leave feedback. 

 

So my question is: what is wrong in my assumptions and/or reasoning that stops me simply elevating to ebay for resolution?

post #3251 of 15360
Quote:
Originally Posted by SeaJen View Post

Had my first case opened against me today. Buyer is requesting a refund for Item Not Received when it is showing as delivered by USPS.

My understanding is that if he just tried to contact me he could have inadvertently opened the case (I recall Capn saying that somewhere), and I also believe that ebay changed their policy on buyer feedback so that those who lose cases cannot leave negative feedback. So this gives me a dilemma.

If I respond to the seller and explain that USPS is showing delivered, but I'd be happy to help in any way I can with his dealing with the USPS to find out what his mail carrier did with the package, if he is lying about receiving the package he could withdraw the case and still leave me negative feedback, whereas if I simply escalate it to ebay, they will find in my favor because it shows delivered and he wont be able to leave feedback. 

 

So my question is: what is wrong in my assumptions and/or reasoning that stops me simply elevating to ebay for resolution?

I always try to help out if I can. That's the way to build a good customer base. Some of my best repeat customers were from similar situations, who appreciated the extra help and service.  Many times the carrier will remember delivering the package, especially if the buyer doesn't normally get packages.

 

I have come across this problem several times when a buyer lives in an apartment complex or similar place where there is a bank of mailboxes. Ask them if this is the case. Packages that are too large to fit in their normal mailboxes are placed in a large package mailbox and a key or notice slip is supposed to be placed in their regular box. Usually the mailman forgets to put the key/slip in the box, or puts it in the wrong box.

 

I actually had a woman complain that she hadn't received her package, 5 days after tracked delivery. Turns out, she never even checked her mailbox. The kids were supposed to be bringing in the mail, but weren't.

 

It's up to you what you do, just remember to try to remain calm and polite. That goes a long way.

post #3252 of 15360
Quote:
Originally Posted by capnwes View Post

I always try to help out if I can. That's the way to build a good customer base. Some of my best repeat customers were from similar situations, who appreciated the extra help and service.  Many times the carrier will remember delivering the package, especially if the buyer doesn't normally get packages.

I have come across this problem several times when a buyer lives in an apartment complex or similar place where there is a bank of mailboxes. Ask them if this is the case. Packages that are too large to fit in their normal mailboxes are placed in a large package mailbox and a key or notice slip is supposed to be placed in their regular box. Usually the mailman forgets to put the key/slip in the box, or puts it in the wrong box.

I actually had a woman complain that she hadn't received her package, 5 days after tracked delivery. Turns out, she never even checked her mailbox. The kids were supposed to be bringing in the mail, but weren't.

It's up to you what you do, just remember to try to remain calm and polite. That goes a long way.

+1

I had a similar thing happen. Package showed delivered but he didn't have it. I offered to help in any way I could but, since I was in Canada, he could begin by calling his local USPS outlet and find out what was up on his end. He came back with "It's your problem to get it to me, you deal with it." An hour later he came back to say that he picks up 99.9% of the mail at his house but the one time he didn't it was the shipment and that someone put it in a closet without opening it and didn't tell him. I got stellar feedback a few minutes later.
post #3253 of 15360
Quote:
Originally Posted by capnwes View Post

I always try to help out if I can. That's the way to build a good customer base. Some of my best repeat customers were from similar situations, who appreciated the extra help and service.  Many times the carrier will remember delivering the package, especially if the buyer doesn't normally get packages.

I had a package once that was marked as delivered that I never received. I called the local office and they spoke with the carrier. Turns out he still had the package, and ended up delivering it the next day.
post #3254 of 15360
Quote:
Originally Posted by capnwes View Post

I always try to help out if I can. That's the way to build a good customer base. Some of my best repeat customers were from similar situations, who appreciated the extra help and service.  Many times the carrier will remember delivering the package, especially if the buyer doesn't normally get packages.

 

I have come across this problem several times when a buyer lives in an apartment complex or similar place where there is a bank of mailboxes. Ask them if this is the case. Packages that are too large to fit in their normal mailboxes are placed in a large package mailbox and a key or notice slip is supposed to be placed in their regular box. Usually the mailman forgets to put the key/slip in the box, or puts it in the wrong box.

 

I actually had a woman complain that she hadn't received her package, 5 days after tracked delivery. Turns out, she never even checked her mailbox. The kids were supposed to be bringing in the mail, but weren't.

 

It's up to you what you do, just remember to try to remain calm and polite. That goes a long way.

Thanks, Cap. I suggested he speak to his mail carrier and that I would help in any way I could.

post #3255 of 15360
Thread Starter 
Is there any way to get around ebay's policy of only allowing 50 items/day to be put on sale? The reason I ask is that I've had huge amounts of trouble with it. You can't put items on sale if they've recently been listed (within the past 4 days) or if they'll end before the sale ends. The problem is that you create a sale listing, mark the items and then find out some don't qualify...but they're counted against your 50/day limit anyway.

I created a sale to start in the morning that had items that didn't qualify (they were listed a few days ago), and now I can't create listings for other items that do qualify...I get the same error message.

I've messed with it before and found the entire process to be a headache. Am I doing something wrong?
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