Ultimately he decided to wait and not BIN. I was fairly certain his would be the only bid, so I was gunning to get this guy to be able to BIN, but he was on mobile, and couldn't make it happen fast enough. Sure enough, he won with his opening bid of $12 vs $29. Oh well. Then I get an email from him "I'm 5'6" do you think this will fit me?" Love that shit. He did end up paying for it though.
I actually don't have a policy in place as most have assumed that purchases can/will be combined to save money. I suppose I should write something in my listings.
I would certainly combine the order and charge him the appropriate amount. He'll (rightly) feel screwed if he has to pay individual shipping prices when the total was less than half. It also means that you might have a repeat customer, something you want to foster.
If someone buys something from me and I happen to have similar items or items of the same size, I'll often quickly message the buyer that, should they want the other items, I can ship them together and save them some money. I get a second sale about 20% of the time this is offered. In the end, it saves me the time of keeping something listed and an extra stop at the shipping place.
Great advice, after all that, I did find I had set a "charge highest shipping +$1 for each additional item" policy in place, so I did that. Had a guy buy 7 items this week from me.
I use free shipping for all US orders. I do occasionally get requests to combine shipping....which confuses the heck out of me. For international I send a revised invoice with the combined total, as soon as I see the little "buyers eligible for combined purchases" indicator.
What is a pain, that I have found, is if someone buys two items and pays for them separately. You can always refund them the difference, but if you want to insure the package, you have to send them separately in order to cover them for the full amount.
Always free shipping is nice, I think you are selling much higher priced items than me. The free ship get's you higher up on the search when using "best match", correct? Most of my shipping is at $5.99 (mostly shirts) and I make a bit of $ off the shipping. I think there is a psychological difference when you are paying $15 for something with $5.99 shipping, than paying $20.99 with free shipping. Most people look at the smaller total when they are making their bidding decision. I could be wrong, I've only been in this game for a few weeks. I can see when selling small items for >$100, free ship sounds like a good deal.
Speaking of which, this week was much better in terms of non-pay %. Out of 25 sales this week, only 4 haven't paid within 24hrs. I did wind up with 4 unpaid from 2 weeks ago, all but 1 had over 100+ feedback and recent purchases, the other had 0 and was from Russia.
This is a fantastic thread, thanks.