Originally Posted by capnwes
I have a similar instance, but not really the same.
Bought these....for a flip of course.
ALDEN CORDOVAN TASSEL DRESS LOAFERS 10.5B/D
A bit bummed that the seller didn't state that the soles are so thin they are unwearable without having repairs done.
I contacted him, politely explaining my unexpected disappointment. He said he was sorry I was not happy. He said I could return them, despite not having a return policy. I don't want to return them since the uppers are still in great shape. I really just want him to take responsibility for the information he left out, whether intentionally or not. Not even really pressing for a partial refund since they are not for me (although I think one would be in order), just a proper acceptance of fault. The condition will surely affect my bottom line, since I have the condition listed accurately. Maybe I should have asked if the soles were thin enough to push my fingers through....but I didn't. Seller has higher feedback than I do, I figured he would have mentioned that....my bad on that one.
What would the group do?
eBay Customer Support has reviewed the case and made a final decision. We've considered the case carefully and decided not to issue you a refund. We're sorry this didn't work out.
This case has been decided in the seller's favor.
Based on information provided in the case, the item may no longer be in the same condition you received it. You won't be able to return this item for a refund.
WTF?? I mean, finally a seller wins a case, but really? I have appealed the decision. Below is my reply.
"I think is is a true injustice that the seller can misrepresent an item, in order to sell it for $100 in unwearable condition, yet eBay would decide in his favor, without even a partial refund for damages. As a seller I work hard to uphold the standards set in place by eBay and am absolutely shocked at the double standard apparently at work here. In the past I lost a case and was forced to accept a refund from a buyer who thought Vintage meant New, at no fault of my own. This seller is selling faulty goods with no indication of repairs needed and he can get off without a scratch. I believe I am due at least a partial refund for the deceit of the listing description. I have not altered the shoes in any way, nor have I asked to return them. I am merely asking for a partial refund to help offset the cost of repairs, and for the wear and damage which have greatly affected the value of the shoes."
But, to put a positive spin on this one....
ALDEN Shell Cordovan Loafers 10.5 D Brown Moc Toe Slip On Tassel Horween Leather