Originally Posted by cptjeff
I had an incident recently where tracking showed the item as delivered, but it hadn't actually been, but the item showed up on my doorstep day later. Didn't quite get what was going on, but it's possible your buyer had something similar happen. He saw the tracking show it as delivered, didn't find it, presumed that it was somehow your fault, and tried to take his money back from the evil, scheming, faceless seller, and then backs off when it actually shows up.
I acknowledged that as a possibility initially, but I don't think that was this case here. I let this issue simmer for a few days. He messaged me on a saturday and I couldn't get ahold of the Post Office. I also waited a couple of days for him to do the same. Only 3-4 days later did it escalate to his tone demanding a replacement.
1. The buyer mentioned his discussion with the Post Office in very strange terms. At first he simply said the post office "didn't know" about the package. Then, as I firmed my stance, he mentioned that his postal carrier (the one who specifically delivers to his door, not the main center) remembered the package, including the contents of the package, which is weird in and of itself). I honestly think it was a kid (I say that because the eBayer recently purchased an AP history book) who thought they could beat the system or lean on the seller. I may be wrong, but why not pursue the case further?
2. If he received the item, why did he close the case but not say something like, "I received it... sorry for the mix-up." Instead, he closed the case saying, "I don't want to be bothered by this anymore." If I forked out $40 for something, I wouldn't close the case (when I already went through the "hassle" of opening it) just because it was an inconvenience.
Regardless, I was not going to budge from my stance because any reimbursement should come from eBay, not me when I followed the seller protection requirements. When I spoke to eBay, they told me I would win the claim for following all procedures properly. Of course, worried that the buyer may have no actually received the package and thus, shouldn't be stuck with the entire burden, I asked eBay what would happen. They said if he wanted, he could appeal, and if he won, eBay would pay out the refund.
I still have not received any positive or negative feedback from the buyer. So, I am not exactly sure where this is headed.