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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 206

post #3076 of 14453
In 7 years of selling I only had one case opened against me. In the last two weeks I had THREE! I finally figured out what was going on this week when I accidentally opened a case on another seller. You used to be able to ask a question under the "not as described" and that was it. Now if you aske under that option it automatically opens a preliminary case. So Brian, your buyer may not have intended to actually open the case in his return efforts.

Note...if you use the "returns" question, it won't open a case.
post #3077 of 14453
Quote:
Originally Posted by capnwes View Post

In 7 years of selling I only had one case opened against me. In the last two weeks I had THREE! I finally figured out what was going on this week when I accidentally opened a case on another seller. You used to be able to ask a question under the "not as described" and that was it. Now if you aske under that option it automatically opens a preliminary case. So Brian, your buyer may not have intended to actually open the case in his return efforts.

Note...if you use the "returns" question, it won't open a case.

INTERESTING.... just another way to ebay to push sellers to take returns even when they dont have a return policy. Threaten them with a case and impacts the feedback rating

post #3078 of 14453
Quote:
Originally Posted by Brianpore View Post

INTERESTING.... just another way to ebay to push sellers to take returns even when they dont have a return policy. Threaten them with a case and impacts the feedback rating

If a buyer is willing to lie, then a return will be forced on you. 100% of the time. All a buyer has to say is that your measurements are inaccurate or that the color in the auction is not the same shade as the item. Whether those statements are true does not matter. So a policy of "no returns" only applies to honest people.

I have changed my policy to 14 days money back. 14 days.
post #3079 of 14453
Quote:
Originally Posted by cptjeff View Post


I had an incident recently where tracking showed the item as delivered, but it hadn't actually been, but the item showed up on my doorstep day later. Didn't quite get what was going on, but it's possible your buyer had something similar happen. He saw the tracking show it as delivered, didn't find it, presumed that it was somehow your fault, and tried to take his money back from the evil, scheming, faceless seller, and then backs off when it actually shows up.

I acknowledged that as a possibility initially, but I don't think that was this case here. I let this issue simmer for a few days. He messaged me on a saturday and I couldn't get ahold of the Post Office. I also waited a couple of days for him to do the same. Only 3-4 days later did it escalate to his tone demanding a replacement.

 

Also:

1. The buyer mentioned his discussion with the Post Office in very strange terms. At first he simply said the post office "didn't know" about the package. Then, as I firmed my stance, he mentioned that his postal carrier (the one who specifically delivers to his door, not the main center) remembered the package, including the contents of the package, which is weird in and of itself). I honestly think it was a kid (I say that because the eBayer recently purchased an AP history book) who thought they could beat the system or lean on the seller. I may be wrong, but why not pursue the case further?

 

2. If he received the item, why did he close the case but not say something like, "I received it... sorry for the mix-up." Instead, he closed the case saying, "I don't want to be bothered by this anymore." If I forked out $40 for something, I wouldn't close the case (when I already went through the "hassle" of opening it) just because it was an inconvenience.

 

Regardless, I was not going to budge from my stance because any reimbursement should come from eBay, not me when I followed the seller protection requirements. When I spoke to eBay, they told me I would win the claim for following all procedures properly. Of course, worried that the buyer may have no actually received the package and thus, shouldn't be stuck with the entire burden, I asked eBay what would happen. They said if he wanted, he could appeal, and if he won, eBay would pay out the refund.

 

I still have not received any positive or negative feedback from the buyer. So, I am not exactly sure where this is headed.

post #3080 of 14453
Good afternoon - have you shipped this yet? If not, I would like to CANCEL. I sincerely apologize. I misread or glanced over the width. It is wider than I expected for a Thom Browne shirt. Unfortunately a 48" chest will be too large.

If you sent already, I understand. But just FYI I will most likely be sending it back. Again, I'm sorry for the inconvenience.




And so it begins. Genius buys Black Fleece with description providing all measurements. Hours after buying, he reads the description. Already shipped it. baldy[1].gif
post #3081 of 14453
Quote:
Originally Posted by Steve Smith View Post

Good afternoon - have you shipped this yet? If not, I would like to CANCEL. I sincerely apologize. I misread or glanced over the width. It is wider than I expected for a Thom Browne shirt. Unfortunately a 48" chest will be too large.

If you sent already, I understand. But just FYI I will most likely be sending it back. Again, I'm sorry for the inconvenience.




And so it begins. Genius buys Black Fleece with description providing all measurements. Hours after buying, he reads the description. Already shipped it. baldy[1].gif

Do you have a "restocking fee" for returns to cover initial cost of shipping?

post #3082 of 14453
Quote:
Originally Posted by capnwes View Post

In 7 years of selling I only had one case opened against me. In the last two weeks I had THREE! I finally figured out what was going on this week when I accidentally opened a case on another seller. You used to be able to ask a question under the "not as described" and that was it. Now if you aske under that option it automatically opens a preliminary case. So Brian, your buyer may not have intended to actually open the case in his return efforts.

Note...if you use the "returns" question, it won't open a case.
this is what happened to me, as a buyer. when my shoes started to disintegrate on the first day, i just wanted to contact the seller to let him know. but every time I clicked on his name to ssend a message, it automatically opened a case against him.Even worse, we negotiated a return and he asked me to close the case, but when I went to do so, ebay told me that if i closed the case, I couldn't re-open it. since i hadn't received the refund (he was waiting to receive the return), i had to leave it open for several days. i'm sure he was frosted by it.
post #3083 of 14453
I have a seller who wants to return a shirt to me, essentially because he doesn't like it. Annoying, but no problem. However, he refuses to pay for return shipping. I've just been constantly going back and forth with him copying and the pasting eBay policy page where it states that buyers are required to pay for return shipping. Should he escalate it, is there a chance eBay will side with him and I'll lose my money and shirt (seeing as how he refuses to pay for it to be shipped back)?
post #3084 of 14453
Quote:
Originally Posted by PattyC View Post

Should he escalate it, is there a chance eBay will side with him and I'll lose my money and shirt (seeing as how he refuses to pay for it to be shipped back)?

Impossible to tell if you will win before he opens the case. It really depends on what he claims is wrong with it. Not as expected/doesn't like it isn't covered, but you can't stop him from making up stories about the color or measurements. There's no chance ebay will make you pay for him to ship it back, but you will be out the original shipping cost if you lose. They will not refund him until he provides tracking showing the item was returned (although technically he could ship anything he wanted to anywhere in your zip code and get his money back). Keep in mind that you will likely receive negative feedback, though you may have already crossed that threshold so no reason to cave in now.
post #3085 of 14453
Quote:
Originally Posted by capnwes View Post

In 7 years of selling I only had one case opened against me. In the last two weeks I had THREE! I finally figured out what was going on this week when I accidentally opened a case on another seller. You used to be able to ask a question under the "not as described" and that was it. Now if you aske under that option it automatically opens a preliminary case. So Brian, your buyer may not have intended to actually open the case in his return efforts.

Note...if you use the "returns" question, it won't open a case.

That explains something on my end too. A relatively mellow guy who had good communication with me a few weeks ago about a different tie (that he ended up buying) opened a case on me. The case details stated: "I see tracking says this was delivered on April 19th, but I was out of town, and when I returned it wasn't here. Is there a way to get more information." I was baffled that he would open a case on this basis, but if Ebay is forcing cases for basically any post-purchase question, then that would explain it.

FWIW, I politely responded that the USPS tracking was the only info I had, and he should check with neighbors and his local. Now I will have to wait and see if Ebay sides with him even when he's admitted that I shipped properly and that tracking says it was delivered to him.

Edit: And not that I deserve sympathy, but I got this out, on time, even though I was having a pretty rough week personally (wife and kid in hospital).
post #3086 of 14453
Quote:
Originally Posted by Brianpore View Post

Do you have a "restocking fee" for returns to cover initial cost of shipping?

I do now.
post #3087 of 14453
Quote:
Originally Posted by GMMcL View Post


That explains something on my end too. A relatively mellow guy who had good communication with me a few weeks ago about a different tie (that he ended up buying) opened a case on me. The case details stated: "I see tracking says this was delivered on April 19th, but I was out of town, and when I returned it wasn't here. Is there a way to get more information." I was baffled that he would open a case on this basis, but if Ebay is forcing cases for basically any post-purchase question, then that would explain it.

FWIW, I politely responded that the USPS tracking was the only info I had, and he should check with neighbors and his local. Now I will have to wait and see if Ebay sides with him even when he's admitted that I shipped properly and that tracking says it was delivered to him.

Edit: And not that I deserve sympathy, but I got this out, on time, even though I was having a pretty rough week personally (wife and kid in hospital).

 

That part is actually more important than I thought. We talked about "printing the label" as qualifying for "shipped" even if we don't bring it to the post office until a couple of days later, but it appears that mailing within the handling time is actually a requirement to being eligible for seller protection.

 

For eligible item not received cases, you're protected from losing a case if you ship within your stated handling time and provide tracking information before you or the buyer asks eBay to make a final decision. To be protected, the tracking information will need to show proof of delivery from a shipping company that clearly displays:
  1. The delivery status of the item as "delivered"

  2. The date of delivery (which reflects that you shipped within the stated handling time)

  3. The recipient's address, displaying at least the city/state or ZIP code (or the equivalent) of the address listed in either the eBay Order details page or the PayPal Transaction Details page, and

  4. For items $750 (or local currency equivalent) or more (based on the total amount of the sale, including the cost of the item, shipping charged by you, any other fees you may charge, and any sales tax), proof of the recipient's signature to confirm delivery is required where such signature confirmation service is available from at least one shipping company. Note: for PayPal Buyer Protection cases, items costing $250 or more require proof of the recipient's signature.

 

So, we need to see

1. "Delivered"

2. Zip Code

3. Date Delivered

*4. Signature confirmation for >$250

 

Source: http://pages.ebay.com/help/policies/seller-protection.html

post #3088 of 14453
Quote:
Originally Posted by PattyC View Post

I have a seller who wants to return a shirt to me, essentially because he doesn't like it. Annoying, but no problem. However, he refuses to pay for return shipping. I've just been constantly going back and forth with him copying and the pasting eBay policy page where it states that buyers are required to pay for return shipping. Should he escalate it, is there a chance eBay will side with him and I'll lose my money and shirt (seeing as how he refuses to pay for it to be shipped back)?

 

The buyer must return the item to get a refund. If your policy states that the buyer pays return shipping, then he must do so. If he leaves you a negative because you wouldn't pay for return shipping, you can have it removed under the feedback extortion policy.

post #3089 of 14453
I have a question for those of you that have been in this situation on either side. I bought a suit a couple days ago and just received it. I was surprised to see that it didn't fit me, as the measurement listed were exactly the same as another suit that fits me perfectly. Lo and behold, when I double check the measurements this suit is .5 inches larger in the shoulders and chest than was indicated in the auction.

Now, this is a seller with no return policy, and I have dealt with unpleasant buyers myself and have no desire to be a pain in the ass, but what would you guys do here? I can't wear this suit unless I put on another 10 lbs in the next month or so and I don't have access to steroids.
post #3090 of 14453
.5" really isn't that much and within what I'd consider an acceptable margin. I find it incredibly hard to believe that it would affect the fit appreciably. It's more likely that this suit is cut differently than what you're used to, which is causing your fit issues. I'd personally say you have a suit to resell... or time to gain 10 lbs.
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