Wow. It has been a strange week for me on eBay. I have two stories to tell, but only one for now.
I sold a new laptop case and shipped within an hour of payment. USPS showed it as delivered three days later. Everything was great right? Wrong. Buyer opens a case without messaging me, saying they never received it. Hmm, tracking sure seems clear. I give the buyer the benefit of the doubt and investigate it further. Post Office looks up tracking and tells me it's delivered. Buyer sends very strange responses almost dodging my questions with him.
I double check seller protection, thinking, who is dumb enough to try to file this claim when it was delivered. Guy has good feedback so I am thinking maybe he didn't get it.
Seller protection is clear. If you ship with tracking and it shows as delivered, you are covered. I called eBay anyway and they confirmed that I would win the case he opened, and if he appealed, eBay would refund him if he won, but they would not take any money from me. I then told him I would not issue a refund, and he complained but then randomly decided to close the case.
Was he just trying to pressure me into a refund but then caved when I wouldn't? I hope I don't get negative feedback for this, but I am baffled he would close the case if he truly didn't receive it. Below are our conversations, just in case this may help someone else in the future on here.
Warning: Spoiler! (Click to show)
"I have not received my item yet and it said that it was delivered yesterday. Please advise on when it is coming, or if you delivered it accidentally to the wrong address. Regards, ******"
"Hi, I am not sure why you have opened the case. You have not sent me any messages prior, but I see the package was delivered yesterday on April 19th. As eBay requires, I sent it to the address you had on the eBay checkout page, and shipped promptly as promised. As you can see by the tracking, listed from the moment I shipped the case, it was delivered to the address you provided. Did you open this case by mistake?"
"No, I did not open the case by mistake. I still have not received the item you supposedly had shipped to me. What address did you send it to?"
"The address is: ****************** Is that not your proper address? That is the address you provided to me at checkout."
"That is correct. I will contact usps and ask. Once I get my item, I will close the case. Regards, *********"
"I am happy to hear that is the right address. I am sorry that this has occurred. I have never seen the Post Office mark something as delivered if it wasn't. If there is anything I can provide to the post office that will help, just let me know."
"If you could, could you ask them why it has been marked as delivered when it has not delivered to me yet? Regards, *******"
"Hi, I just tried to call your local post office, but they did not answer. Perhaps that is because it is Saturday. If you want to give them a call, here is the number and address:************. If you get ahold of them, please let me know. The Post Office only marks delivered when they deliver the package. Are you sure it did not get left with someone in your home? "
"I called my local post office and set up a case with them. I have never received my item, I was here the whole time yesterday. I will close the case when I get a response from the usps and get my item. Regards, ******
"I am very sorry seller, but it has come down to this. I have not received any communication from USPS, and am very frustrated that nothing has happened since last Friday! I really loved that sling sleeve case from the moment I saw it for my computer, but it has not come yet. Please send me another exact bag, if you have one, or please advise me on what I can do. Regards, ********"
"Hi, I am not sure what else I can do. I shipped the package through the eBay shipping service and provided tracking along the way. I think your best option is to consult your Post Office again. I think that you mentioned that they said they "didn't know" about where the package was? I spoke to my post office who looked at the package and said it was delivered. I would contact your Post Office to learn more information. See if the carrier mentioned how they delivered it. Did they leave it with a neighbor? Did they leave it at your door? I would call them again and see what they say. I have to trust the post office. I pay them the cost of shipping and tracking and they say it was delivered."
WHERE IT GETS WEIRD
"I actually got a hold of our mail router(the person that does the USPS route every day) today and she said that she did not put the package with anybody, and remembered having a bag in a package but did not know what was going on. Today, I called in again and created another case that in which I was told that "I would get a call in 1 business day", but I know that this is to no avail. I sincerely do not know what to do, I also called the customer relations and they said that they will call me back and never did, so I am very indignant about this whole situation right now. At this point you would have to consider either getting me a replacement or refunding me the money, which wasn't what I thought it would come to. Please advise me on what to do. Regards, *****"
Does that not spew BS? He now claims he spoke to the carrier who remembers a package WITH a bag, but doesn't remember anything else? Hmm...
"Unfortunately, I am not going to issue you a refund or replacement. You just confirmed that your Post Office remembers receiving the package and saw that your sling sleeve was in the package. This is all information you did not mention previously, but confirms that the package was delivered. Why would your Post Office "router" have full knowledge of the package but not remember delivering it to you? The Post Office delivered the package and confirmed they did through tracking. Any issue you have further, should be with your Post Office to investigate why they marked it as delivered. I trust the post office's tracking system."
"No, that is not entirely correct. I described that she said that she had a package that she thought was a bag judging by the size of it(how can she open it is sealed!), and that she did not remember what happened. Although you may not believe me, I am not telling a lie. I really wanted that case for my brand new pro, and you can trust that I never wished this to happen. If I do not get a response from the ever so unresponsive USPS BY TOMORROW, I will have to escalate this issue up further, and I am truly sorry. If you would want to help out, I suggest you call the number I am incessantly calling for help which is 1 800 ASK USPS(ask usps in numbers), and ask for ******** postal service. Regards, *********
"Also, I would not trust the USPS service as I am impeccably tired of calling to no avail."
|Buyer closed this case on Apr 23, 2013 because of other reasons.This case won't count against you when determining your seller standing.
"I am sick and tired of dealing with this. Please do not send me any further emails."
Anyways, happy ending, for now...but really weird.