Buying and Selling on eBay: Tips, Tricks, Problems & Questions

hbkshin · Aug 7, 2014

Just got this because a guy got made that Unpaid Item Assistant opened a case against him

Quote:
Gonna have fun fighting the neutral/negative feedback that's gonna come from this.

FlorianQC · Aug 7, 2014

hbkshin said:
Just got this because a guy got made that Unpaid Item Assistant opened a case against him

Gonna have fun fighting the neutral/negative feedback that's gonna come from this.

Damn you you fool!
It's 2014 and the guy doesn't know how to pay with his smartphone? If he sends you a message then he has access to internet :/

capnwes · Aug 7, 2014

hbkshin said:
Just got this because a guy got made that Unpaid Item Assistant opened a case against him

Gonna have fun fighting the neutral/negative feedback that's gonna come from this.

I always ALWAYS send this message out when I open the case.

"Hello, DON'T WORRY, YOU STILL HAVE 4 DAYS TO MAKE PAYMENT. The following message is just being sent as a reminder, and notification of a pending case.

I have not yet received your payment for this item. Buyers are given 11 days to make payment for purchases. As a matter of procedure, an unpaid item case is opened automatically on the 7th day so that I can relist the item on schedule in the case of non-payment. Don't worry, you still have 4 more days to make payment, and the opened case has no negative effect on your eBay account. Please make payment within the next 4 days or contact me if you need more time, to avoid any further action."

It puts them at ease that the case is more a formality than anything. I used to get those angry messages all the time, even though my process is clearly spelled out in my terms and conditions, and I give a ton of time to make payment. Since starting using the message about 2 years ago, I have not received an angry message. One of three things now happens. The buyers either responds immediately by making payment, they contact me and apologize for the late payment, or they just ignore it and wind up with a strike.

Koala-T · Aug 7, 2014

capnwes said:
I always ALWAYS send this message out when I open the case.

"Hello, DON'T WORRY, YOU STILL HAVE 4 DAYS TO MAKE PAYMENT. The following message is just being sent as a reminder, and notification of a pending case.

I have not yet received your payment for this item. Buyers are given 11 days to make payment for purchases. As a matter of procedure, an unpaid item case is opened automatically on the 7th day so that I can relist the item on schedule in the case of non-payment. Don't worry, you still have 4 more days to make payment, and the opened case has no negative effect on your eBay account. Please make payment within the next 4 days or contact me if you need more time, to avoid any further action."

It puts them at ease that the case is more a formality than anything. I used to get those angry messages all the time, even though my process is clearly spelled out in my terms and conditions, and I give a ton of time to make payment. Since starting using the message about 2 years ago, I have not received an angry message. One of three things now happens. The buyers either responds immediately by making payment, they contact me and apologize for the late payment, or they just ignore it and wind up with a strike.

I do this as well, and it's worked so far, splendidly.

Snoogz · Aug 7, 2014

hbkshin said:
Just got this because a guy got made that Unpaid Item Assistant opened a case against him

Gonna have fun fighting the neutral/negative feedback that's gonna come from this.

Just respond with "you fool, things are automated these days, such as that case being opened against you, also like the 95% of eBay buyers these days who automatically pay immediately after purchase. I find it odd that you are able to send a message immediately after action has taken place, but cannot find time in your business schedule to finalize my business transaction. If your common practice is to not pay after purchase, please stay off eBay. And if paying late is not the norm for you, then you should realize that me opening a case for non payers is not the norm either, and show a bit more understanding on my end, especially since you are asking for the same."

But really, don't write that...

capnwes · Aug 7, 2014

Snoogz said:
Just respond with "you fool, things are automated these days, such as that case being opened against you, also like the 95% of eBay buyers these days who automatically pay immediately after purchase. I find it odd that you are able to send a message immediately after action has taken place, but cannot find time in your business schedule to finalize my business transaction. If your common practice is to not pay after purchase, please stay off eBay. And if paying late is not the norm for you, then you should realize that me opening a case for non payers is not the norm either, and show a bit more understanding on my end, especially since you are asking for the same."

But really, don't write that...

No...just copy and paste.

Fueco · Aug 7, 2014

hbkshin said:
Just got this because a guy got made that Unpaid Item Assistant opened a case against him

Gonna have fun fighting the neutral/negative feedback that's gonna come from this.

What's the "F U" emoticon?

Seriously, I hate people like this. They are the ones that ruin Ebay. I've paid for items while sitting on the toilet in a plane sitting on the runway, ferchristssake! Yeah yeah, TMI...

TheNeedMachine · Aug 7, 2014

hbkshin said:
Just got this because a guy got made that Unpaid Item Assistant opened a case against him

Gonna have fun fighting the neutral/negative feedback that's gonna come from this.

I would tell dood that ebay automatically opens it, not you...he should know that after 15 years on ebay. And relate what Wes said re: him actually having more time.

When I have an item unpaid for 3 days I message the buyer, letting them know that ebay will open a case the next day, and if they need a couple more days to let me know.

Brianpore · Aug 7, 2014

Quick camera question, been meaning to ask as I'm sure there is a simple answer I'm missing. Nikon D3100, currently shooting in aperture mode with a preset white balance, love it, but......I'll shoot a full body shot and say 50% of the white background is showing and 50% of the navy blue suit. I then step 2 feet closer (dont change any of the camera setting and keep the zoom the same), so now 25% white background and 75% navy suit. The photo come out SUPER DARK. I need to use the (+/-) button to compensate the exposure like +1.3 or +1.7 just to get the same exposure level as before. Is there a way to have the camera auto adjust the exposure while keep the aperture mode to adjust the (f) manually?

Thanks! Would save me a ton of time on photos. I'd use the auto setting if I could also keep the auto setting with my pre-set white balance but cant figure that out either :/

DanM · Aug 8, 2014

Brianpore said:
Quick camera question, been meaning to ask as I'm sure there is a simple answer I'm missing. Nikon D3100, currently shooting in aperture mode with a preset white balance, love it, but......I'll shoot a full body shot and say 50% of the white background is showing and 50% of the navy blue suit. I then step 2 feet closer (dont change any of the camera setting and keep the zoom the same), so now 25% white background and 75% navy suit. The photo come out SUPER DARK. I need to use the (+/-) button to compensate the exposure like +1.3 or +1.7 just to get the same exposure level as before. Is there a way to have the camera auto adjust the exposure while keep the aperture mode to adjust the (f) manually?

Thanks! Would save me a ton of time on photos. I'd use the auto setting if I could also keep the auto setting with my pre-set white balance but cant figure that out either :/

Out of curiosity, are you shooting in RAW format? What do you use for post processing?

Brianpore · Aug 8, 2014

DanM said:
Quote: No, I'm shooting in JPEG (fine). I use photoshop but very minimally to do an auto contrast and whiten up the background if needed.

DanM · Aug 8, 2014

Brianpore said:
No, I'm shooting in JPEG (fine). I use photoshop but very minimally to do an auto contrast and whiten up the background if needed.

I'll have to post screenshots of my process. I shoot in raw format and then post process in Adobe Lightroom. The initial photos out of the camera don't look fantastic, but the raw format stores far more digital data of the image than JPEG. I can import a crappy pic, press "w" and click on an area of the picture that is supposed to be white, and it turns into a (fairly) professional looking shot. Then I can sync all the other photos I've imported from the same session with the photo I just adjusted, and other than some cropping or the occasional brightness adjustment, I'm good to go.

Current final image:

jebarne · Aug 8, 2014

capnwes said:
I always ALWAYS send this message out when I open the case.

"Hello, DON'T WORRY, YOU STILL HAVE 4 DAYS TO MAKE PAYMENT. The following message is just being sent as a reminder, and notification of a pending case.

I have not yet received your payment for this item. Buyers are given 11 days to make payment for purchases. As a matter of procedure, an unpaid item case is opened automatically on the 7th day so that I can relist the item on schedule in the case of non-payment. Don't worry, you still have 4 more days to make payment, and the opened case has no negative effect on your eBay account. Please make payment within the next 4 days or contact me if you need more time, to avoid any further action."

It puts them at ease that the case is more a formality than anything. I used to get those angry messages all the time, even though my process is clearly spelled out in my terms and conditions, and I give a ton of time to make payment. Since starting using the message about 2 years ago, I have not received an angry message. One of three things now happens. The buyers either responds immediately by making payment, they contact me and apologize for the late payment, or they just ignore it and wind up with a strike.

Mine open automatically and I forget until I see the note come in saying a case was open. Can you set up a note that auto-sends when the case gets opened?

jebarne · Aug 8, 2014

Brianpore said:
Quick camera question, been meaning to ask as I'm sure there is a simple answer I'm missing. Nikon D3100, currently shooting in aperture mode with a preset white balance, love it, but......I'll shoot a full body shot and say 50% of the white background is showing and 50% of the navy blue suit. I then step 2 feet closer (dont change any of the camera setting and keep the zoom the same), so now 25% white background and 75% navy suit. The photo come out SUPER DARK. I need to use the (+/-) button to compensate the exposure like +1.3 or +1.7 just to get the same exposure level as before. Is there a way to have the camera auto adjust the exposure while keep the aperture mode to adjust the (f) manually?

Thanks! Would save me a ton of time on photos. I'd use the auto setting if I could also keep the auto setting with my pre-set white balance but cant figure that out either :/

on the canon they have spot metering and evaluative metering, plus a setting for how it factors in background light.

I switched to spot metering, aimed at the darkest part of the jacket and then snapped. Until I did that I used a lightroom filter I ran on all shadows. I finally set everything to manual, snapped at 3 stops on either side of the 0 point and use that as a reference.

Some people say the gray card is the key to getting that exposure right, but I've tried it on a number of items and it didn't seem to help

I would love to find a photography teacher to actually go thru this. I done the composition stuff and developing/printing years ago, but a DSLR is a different animal.

breakaway01 · Aug 8, 2014

Brianpore said:
Quick camera question, been meaning to ask as I'm sure there is a simple answer I'm missing. Nikon D3100, currently shooting in aperture mode with a preset white balance, love it, but......I'll shoot a full body shot and say 50% of the white background is showing and 50% of the navy blue suit. I then step 2 feet closer (dont change any of the camera setting and keep the zoom the same), so now 25% white background and 75% navy suit. The photo come out SUPER DARK. I need to use the (+/-) button to compensate the exposure like +1.3 or +1.7 just to get the same exposure level as before. Is there a way to have the camera auto adjust the exposure while keep the aperture mode to adjust the (f) manually?

Thanks! Would save me a ton of time on photos. I'd use the auto setting if I could also keep the auto setting with my pre-set white balance but cant figure that out either :/

In a studio setting, the light levels don't change, and so you should be able to work with a constant exposure regardless of subject. The problem is that all cameras' meters make mistakes calculating the exposure when the scene is dark or light, because meters generally assume that the scene is 'average' in lightness/darkness. Hence the use of the 18% grey card to calculate exposure as this tone is "average" to your meter. Your example is a bit unusual in that when a meter is presented with a very dark subject (navy suit) it tends to overexpose, not underexpose as in your case.
Anyhow, in a studio environment with controlled lighting, I'd suggest shooting with manual exposure.

Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Distinguished Member

Distinguished Member

Stylish Dinosaur

Distinguished Member

Distinguished Member

Stylish Dinosaur

Stylish Dinosaur

Distinguished Member

B&S (BS) ambassador-in-chief

Distinguished Member

B&S (BS) ambassador-in-chief

Distinguished Member

Distinguished Member

Distinguished Member

Distinguished Member

FEATURED PRODUCTS

Similar threads

Featured Sponsor

Definitely full canvas only

Half canvas is fine

Really don't care

Depends on fabric

Depends on price

Forum Sponsors

Forum statistics

FOLLOW STYLEFORUM ON: