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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1970

post #29536 of 30441

Paypal's being an asshole with printing international labels. 'The sender's phone number is not valid'. Has happened to me more than once now. And ebay doesn't provide express shipping labels to the country I'm sending to. Has anyone else faced this problem?

post #29537 of 30441

One for your list: precog377, claims that one button on the sleeve is missing (can't tell if true), wants a refund of half the price of a suit.

post #29538 of 30441
Quote:
Originally Posted by JFST View Post
 

One for your list: precog377, claims that one button on the sleeve is missing (can't tell if true), wants a refund of half the price of a suit.

 

Ehh, that doesn't seem worth a blacklist.

post #29539 of 30441
Quote:
Originally Posted by Lirum View Post

Ehh, that doesn't seem worth a blacklist.
Now it's threatening with negative feedback. Anyways just a heads up, everyone is king in their island.
post #29540 of 30441
Quote:
Originally Posted by Reosymes View Post

Paypal's being an asshole with printing international labels. 'The sender's phone number is not valid'. Has happened to me more than once now. And ebay doesn't provide express shipping labels to the country I'm sending to. Has anyone else faced this problem?

try editing the info, delete the last digit of the number, then put it back and save it. thats worked for me many times.
post #29541 of 30441
Quote:
Originally Posted by JFST View Post

Now it's threatening with negative feedback. Anyways just a heads up, everyone is king in their island.

Well then problem solved. Feedback extortion. Deny the return / refund and call ebay if he starts anything.
post #29542 of 30441
First post, after 6 years of reading and enjoying this thread and SF in general. Well, technically the second post. I should note that initially, I made an error and posted this as a "new thread", not realizing that "reply" was the correct way of joining the conversation. It ended up on the main page, and let's just say the welcome was far from warm. A PM to Spoo got it sorted out, so here we go, in the hopes of a warmer, more courteous reception in this corner of SF. Thanks Matthew! Message follows:

I've been on eBay for 18 years, TRS, almost exclusively high-end menswear, with thousands of transactions, and just got my first negative feedback on a vintage Versace tie. Here's what the buyer wrote:

"Do not buy from this person its all fake !!"

Several issues here, of course, the most significant being that the tie is not fake. Second, no communication from buyer in advance of the neg. Third, the explicit claim that ALL my items are fake; and fourth, I went ahead and ordered an independent authentication from www.authenticatefirst.com that confirmed the tie's authenticity. Buyer's response:

"You are really trying to get out of that negative feed back (sic). That report in (sic) a online request and is as fake as your tie."

The guy has only 8 fb, so we all know he doesn't have a clue, but the deluge of spurious vitriol is quite startling and unsettling. The email exchanges have been equally vulgar and combative on his side, while remaining courteous and conciliatory on mine (challenging my self-restraint). You've all been there, I'm sure. I asked him to return it for a full and courteous refund, but I have seen no signs yet that he has attempted to do so. I offered to take it to Versace for further authentication, and so I expect he is attempting to thwart that, and restrict my ability to pursue this further. Why? Who knows?

eBay Customer Lack-of-Service has been completely useless, as expected, refusing to remove the -ve because the fb "doesn't violate our policies". Eh? Seems like if they don't have a policy that disallows statements that are factually incorrect as well as defamatory, they are opening themselves up to actionable exposure. I truly thought that if I presented them with an independent authentication, there would be no problem. It's not as though this falls within the context of "opinion", as the call for customers not to buy from me represents tortious interference, while the "fake" is presented as a statement of fact that is manifestly false. Should I just be dogging eBay every day until I reach a rep who "gets" it?

I imagine some of you will say "fuggedaboudit" because you've been down this road before, and I understand that position. And I could easily move on past a negative if it was in any way, shape, or form, justifiable (such as if I had actually made an error). So sure, I'll add a seller response at some point saying that an independent authentication was done etc. (though I'm certain he will respond again to that). But there is a principle in play here.

How would you handle it, esteemed colleagues?

And P.S.: given the nature of this issue, do we know of any attorney group preparing a case (perhaps class action) against eBay, for allowing factually incorrect statements to remain unchallenged? For all we may believe that it would be "majoring in the minors", someone, somewhere, sometime, has to draw the line when it comes to comments that are egregious, verifiably false, and allowed to stand. Opinion is one thing. Facts are another.
post #29543 of 30441
First thing I would do is look at his feedback left for others. If he has a pattern of leaving negs, that is ammo to get your neg removed (I had it happen to me on a legit item, buyer left more negs than pos, ebay removed my neg). But given he only has 8 fbs in return, might not be much he left for others.
I'd also cease any communication via email and only communicate via ebay messages. As a rule, never communicate via email.
Over and above that, someone else may have tips on the next steps.
post #29544 of 30441
Also, screen-shot their user id and post a pic of it here, so we can block them. You prolly don't want to textually post their id because that is google searchable and if they're the vindictive type it can come back to bite you.
post #29545 of 30441

^^^ just keep calling, should be able to get that removed with the right rep as there are multiple avenues to fight it based on what you are saying and due to the fact that is not his "opinion" but he is stating a fact.

 

PS - Actually more wondering what your eBay store is :lurk: - Welcome to the forum.

post #29546 of 30441

That particular neg will cost you money if you don't get it removed, even after it's buried down on page 80, you only have to click that big red 1 to jump straight to that feedback if someone is looking at you, and hardly anyone is going to look at the reputation of the person that left you the neg.  Just keep calling using different angles, keep your cool, and eventually you will get it removed. Some people here are very good at it.

post #29547 of 30441

^

Sage advice. 

 


Edited by Reosymes - 9/19/16 at 9:57pm
post #29548 of 30441
Quote:
Originally Posted by JFST View Post


Now it's threatening with negative feedback. Anyways just a heads up, everyone is king in their island.

 

Ah, yeah I'd personally block at that point. First issue seemed cheap, not asshole level to me. Threatening feedback though is different.

 

Quote:
Originally Posted by Reosymes View Post
 

^

Sage advice. 

 

 

God damn I love that show. I kinda think of Spoo as Avon, Brian as Stringer, and Wes as Joe. Not sure who Slim Charles is though.  

post #29549 of 30441

So I have some larger jackets for sale this fall and wondering what you all would do to package them for shipping?  Any recommendations on bags to wrap them in?  I'm talking like Filson mackinaws, older Pendleton wool coats, etc.  I have some bags I use for sport coats, but these couldn't fit in there.  I have the 1092 priority boxes but wanted to present the jackets in a bag.  

post #29550 of 30441
Quote:
Originally Posted by Kazoo View Post
 

So I have some larger jackets for sale this fall and wondering what you all would do to package them for shipping?  Any recommendations on bags to wrap them in?  I'm talking like Filson mackinaws, older Pendleton wool coats, etc.  I have some bags I use for sport coats, but these couldn't fit in there.  I have the 1092 priority boxes but wanted to present the jackets in a bag.  

These work. They're not waterproof because of the hanger hole, but they can be appreciated if the buyer wants to take them to a tailor/dry cleaner and keep them safe on the trip.

 

Dry cleaner garment bags

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