I don't even know if I'm looking for advice on this one, but I need to share. I suppose any advice appreciated
I sold a jacket at the end of March for next to nothing. Sent it, never heard from the guy, assumed all was okay until a case was opened and he sent a message that said:
He bid on article number XXXX (NOT my item)
I then wrote him on 23 March and told him his bid was withdrawn and "diverted" it to auction number YYYY (my item)
He then received a fake jacket in the mail.
He would like me to send him a new jacket, one that is real.
He would also like me to send him the shipping slip to return the one he has to me.
Obviously we never exchanged messages before/after the transaction, I couldn't possibly "divert" a bid from one auction to another (let alone from someone else's auction), the jacket I sent is, in fact, real, and I have no other jackets for him in order to replace his.
I think this person might be crazy or at least have no idea how ebay works. I'm trying to wrap my head around the situation and find a rational way he is actually thinking about this. Maybe he bid on several things at once and is confusing them?
Anyway, I suppose I'm going to call ebay and have them read it and let them have a laugh for the day. I'll just offer to send a refund and he can keep the jacket for all I care, as long as it doesn't end in negative feedback.