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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1948

post #29206 of 30473
Quote:
Originally Posted by Fueco View Post
 

 

 

Thanks dude. I had to try really hard to tone back the anger. It really irks me when people don't respond to direct instructions and fail to respect reasonable response times. He called last night while my wife was in labor...

 

I dealt with a very similar situation last year around Christmas. Dude started blowing up my phone early one morning. I sent him a message via eBay stating that all communications regarding an auctioned item need to be handled strictly through eBay messaging. He still called. I spoke with an eBay rep who agreed that ALL communication needs to be handled via messaging. The phone number is only to be used by the buyer when the seller refuses to communicate through messaging.  

post #29207 of 30473
So sorry, Fueco. Wishing you any and all peace that can be had.
post #29208 of 30473
Quote:
Originally Posted by drlivingston View Post
 
Quote:
Originally Posted by Fueco View Post
 

 

Thanks dude. I had to try really hard to tone back the anger. It really irks me when people don't respond to direct instructions and fail to respect reasonable response times. He called last night while my wife was in labor...

 

I dealt with a very similar situation last year around Christmas. Dude started blowing up my phone early one morning. I sent him a message via eBay stating that all communications regarding an auctioned item need to be handled strictly through eBay messaging. He still called. I spoke with an eBay rep who agreed that ALL communication needs to be handled via messaging. The phone number is only to be used by the buyer when the seller refuses to communicate through messaging.  

I now have a different free google voice number linked to my account due to unwanted calls from people. Easy to block and nothing to trace back to you if the person in crazy.

post #29209 of 30473

I bought an item, the seller shipped to me, and when it arrived, the postal delivery employee said I owe $6.00 for postage. This has never happened, but he told me the person who sent it (the seller) didn't pay the correct amount/use the right labels. I contacted the seller and his response was something along the lines of "you got a good deal on the items, just pay the additional postage."

 

Has this ever happened to anyone? Will eBay help in this case? I want the item, I just don't think it's really fair for me to have to pay additional postage.

post #29210 of 30473
Fueco, my condolences, that must be a horrible place to be in, my thoughts are with you & your wife
Quote:
Originally Posted by justridiculous View Post

I bought an item, the seller shipped to me, and when it arrived, the postal delivery employee said I owe $6.00 for postage. This has never happened, but he told me the person who sent it (the seller) didn't pay the correct amount/use the right labels. I contacted the seller and his response was something along the lines of "you got a good deal on the items, just pay the additional postage."

Has this ever happened to anyone? Will eBay help in this case? I want the item, I just don't think it's really fair for me to have to pay additional postage.

The seller sounds like an arsehole, if you want the item you probably need to pay the postage - at least you would here in the UK, but I'd definitely be putting in a ebay/Paypal claim for it from the seller. I'd be very surprised if they didn't find in your favour.
post #29211 of 30473
Very sorry for your loss from our family to yours. We've been through this twice it's not an easy thing. We just made sure we were there for each other.
post #29212 of 30473

Fueco, so sorry to hear, my condolences.

post #29213 of 30473
Quote:
Originally Posted by justridiculous View Post
 

I bought an item, the seller shipped to me, and when it arrived, the postal delivery employee said I owe $6.00 for postage. This has never happened, but he told me the person who sent it (the seller) didn't pay the correct amount/use the right labels. I contacted the seller and his response was something along the lines of "you got a good deal on the items, just pay the additional postage."

 

Has this ever happened to anyone? Will eBay help in this case? I want the item, I just don't think it's really fair for me to have to pay additional postage.

 

If you can't get a satisfactory response from the seller, contact eBay. They will look at the messages and make a determination. They will probably just refund you the excess shipping out of their coffers. I am not a big fan of leaving neutral / negative feedback. However, I would be sorely tempted to in a situation like this, especially if the seller is being an arrogant prick.

post #29214 of 30473

Breaks my heart @Fueco :( I'm so sorry for your loss.

post #29215 of 30473
Quote:
Originally Posted by the2ndhandman View Post
AddThis
Very sorry for your loss from our family to yours. We've been through this twice it's not an easy thing. We just made sure we were there for each other.


I still dont know how I would process that.. you both are very strong

post #29216 of 30473

Quote:

Originally Posted by classicthrifter View Post
 

It finally happened. My first Paypal chargeback in over 1K transactions. It says "Unauthorized Charge."

 

What things to I need to do to have the chargeback decided in my favor? I'm not sure what I need to upload exactly and what I should say. Still seems like a legit transaction to me.

 

Paypal says I need to provide: "For this transaction to be covered by protection against unauthorized payments, please provide proof that you shipped the item through an approved shipper to the address on the Transaction Details page" Is this screenshots from ebay?

 

Any advice on this would be greatly appreciated. Guess I had to learn this part sometime....

 

Thanks everyone!

 

Quote:
Originally Posted by TheNeedMachine View Post


When it happened to me, I uploaded screen shots of EVERYTHING. Original sale, order details, tracking info, shipping info, PayPal payment info, etc. Every damn thing. PayPal covered it.

 

Quote:

Originally Posted by classicthrifter View Post
 


Thanks! Working on that now.

 

 

 

Update: I uploaded about 7 screenshots including the tracking number that showed delivered. Paypal's automated service ruled in the buyer's/credit card favor. WHAT? It said that I had not provided proof of shipment. Then they also charged me a $20 chargeback fee. Ugh. I called PayPal this AM. The lady could see my attachments and tracking number. She said that the system must have picked the wrong option for some reason as really all that is needed is a tracking number to show delivery. She immediately credited the $20 back to my account for the chargeback. She said that Paypal closes the case that they opened because they received the needed info from me. They bring that data back to the Credit Card company and the CC company has up to 80 days (!) to refund. I guess next time I go to the post office I'll have them print out something nice as well that shows delivery and hold on to that.

 

Doesn't quite seem right just yet but PP did refund the extra $20 they took out already so....

 

In terms of shipping receipts all I really get is the automated email from eBay saying I purchased the label, then the tracking info provided on the eBay site that shows the package was delivered. I don't get receipts from the post office and never have. Mostly I have things picked up at the house...

 

Stay tuned for the final update in 80 days :fu:.

 

 

 

post #29217 of 30473

^^ Don't forget to get the reference number of your call with eBay when you call in so you can refer back if they give you a hard time. 

post #29218 of 30473
Quote:
Originally Posted by Spruce Moose View Post
 

^^ Don't forget to get the reference number of your call with eBay when you call in so you can refer back if they give you a hard time. 


The Paypal person would not give me a reference number. She said I would receive an email which I have not yet. I'm hoping that there will already be some record around the $20 refund she did. I'm less stressed now. I don't think the buyer is being a jerk. I think her CC double billed her. She sent me a message about it right when she first purchased. I told her I only saw one payment on my side which I had. I think she probably just got her CC bill yesterday and still saw the double bill there for some reason...I do not like computer glitches.

post #29219 of 30473
Quote:
Originally Posted by classicthrifter View Post
 


The Paypal person would not give me a reference number. She said I would receive an email which I have not yet. I'm hoping that there will already be some record around the $20 refund she did. I'm less stressed now. I don't think the buyer is being a jerk. I think her CC double billed her. She sent me a message about it right when she first purchased. I told her I only saw one payment on my side which I had. I think she probably just got her CC bill yesterday and still saw the double bill there for some reason...I do not like computer glitches.

Was it through the Global Shipping Program? That one takes two seperate payments which can get confusing 

post #29220 of 30473
Yay! I finally got another item in the Put This On eBay Roundup!

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