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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 194

post #2896 of 12063
Quote:
Originally Posted by HansderHund View Post

I just had a case opened against me from a French guy that bought something. I sent it with a tracking number and the last entry says that they attempted to deliver it and he wasn't home. He has the tracking number and can see this as well.

In the dialogue within PayPal, he writes in French (he wrote English to me before he bought it) that they attempted to deliver the package and he wasn't home and that they didn't leave him a slip.

Since he didn't message me first to ask about its status and instead opened a case, any suggestions on what my next step should be? I mean, the carrier likely has it and he needs to pick it up. I don't know exactly where, but I'll call tomorrow to find out about it. Anything else I should do/know?

If its a signature required delivery that you sent, and he filed a not received claim, its totally covered. All you have to do is reply very simply : "tracking number is XXXX. Attempted delivery and is now at PO waiting collection or redelivery. Please contact your local post office to claim your package". Nothing further than that. Once its scanned as delivered, (keep an eye on it, they dont check automatically), then reply again to the case saying "tracking number XXX is now delivered, thank you again for your purchase" or something like that. Then, call paypal, tell them the tracking shows as delivered, and to close the case.

If he declines the package or it gets sent back to you, then youve still got your item and your money, so you are not out anything.
post #2897 of 12063
Quote:
Originally Posted by SpooPoker View Post

If he declines the package or it gets sent back to you, then youve still got your item and your money, so you are not out anything.

What about original cost of shipping?
post #2898 of 12063
Thread Starter 
Quote:
Originally Posted by SpooPoker View Post

If its a signature required delivery that you sent, and he filed a not received claim, its totally covered. All you have to do is reply very simply : "tracking number is XXXX. Attempted delivery and is now at PO waiting collection or redelivery. Please contact your local post office to claim your package". Nothing further than that. Once its scanned as delivered, (keep an eye on it, they dont check automatically), then reply again to the case saying "tracking number XXX is now delivered, thank you again for your purchase" or something like that. Then, call paypal, tell them the tracking shows as delivered, and to close the case.

If he declines the package or it gets sent back to you, then youve still got your item and your money, so you are not out anything.

Thank you for that info! I sent it via Hermes Paket Service, and they require a signature. I assume it's at one of their stations, but tracking isn't showing which one exactly. I'm going to call them to find out the exact location and then post that to PayPal. Certainly the buyer could have done this, as I would if it were my package, but I won't argue with that one.
Quote:
Originally Posted by VLSI View Post

What about original cost of shipping?

Good question. Normally, I wouldn't mind, but this was a low value item and the shipping costs were half of the price, so I'd rather not hold the bag on it.
post #2899 of 12063
Thread Starter 
Quote:
Originally Posted by HansderHund View Post

I just had a case opened against me from a French guy that bought something. I sent it with a tracking number and the last entry says that they attempted to deliver it and he wasn't home. He has the tracking number and can see this as well.

In the dialogue within PayPal, he writes in French (he wrote English to me before he bought it) that they attempted to deliver the package and he wasn't home and that they didn't leave him a slip.

Since he didn't message me first to ask about its status and instead opened a case, any suggestions on what my next step should be? I mean, the carrier likely has it and he needs to pick it up. I don't know exactly where, but I'll call tomorrow to find out about it. Anything else I should do/know?

Quote:
Originally Posted by SpooPoker View Post

If its a signature required delivery that you sent, and he filed a not received claim, its totally covered. All you have to do is reply very simply : "tracking number is XXXX. Attempted delivery and is now at PO waiting collection or redelivery. Please contact your local post office to claim your package". Nothing further than that. Once its scanned as delivered, (keep an eye on it, they dont check automatically), then reply again to the case saying "tracking number XXX is now delivered, thank you again for your purchase" or something like that. Then, call paypal, tell them the tracking shows as delivered, and to close the case.

If he declines the package or it gets sent back to you, then youve still got your item and your money, so you are not out anything.

Quote:
Originally Posted by HansderHund View Post

Thank you for that info! I sent it via Hermes Paket Service, and they require a signature. I assume it's at one of their stations, but tracking isn't showing which one exactly. I'm going to call them to find out the exact location and then post that to PayPal. Certainly the buyer could have done this, as I would if it were my package, but I won't argue with that one.
Good question. Normally, I wouldn't mind, but this was a low value item and the shipping costs were half of the price, so I'd rather not hold the bag on it.

(Quoting myself for future readers)

Follow-up on this: I called Hermes Paket Service that confirmed that they had used DPD to do the delivery. They gave me the DPD tracking info and the exact station it was. I uploaded that information to PayPal and within two hours the buyer had confirmed that he needs to pick it up, closed the case, picked it up, and left positive feedback.

Thanks Spoo!
post #2900 of 12063
I sold a jacket and seller wanted to return it because he claimed item didn't match description. I missed the email where he sent me his own pictures of the jacket and he subsequently opened a case. What does it mean when ebay settles a case with this message:
Quote:
Decision:
This case was decided in the buyer's favor. Although you won't have to reimburse your buyer for this transaction, the case will still be counted when determining your seller standing.

They held the refund funds in my paypal account and released it back once case was settled. Does it mean ebay has personally reimbursed him or they're leaving it up to me to reimburse him or not?
post #2901 of 12063

Sold a shirt after extensive conversation about lowering the price. I lowered it and sent him the shirt. The tracking info still sells "out for delivery". He's opened a case stating the shirt does not match description. AS IF I could miss the measurement by 2 inches! Things like this make me wonder how Ebay can justify not being able to leave negative feedback for buyers. WTF?

 

He sent me pictures a few minutes later that don't really look like the same shirt I sent him.

 

[quote]

 

Additional information:
"Hello Mike, Hope everything is well. First, thank you for the quick shipping as promised. However, there is a problem: the measurements are significantly different from those listed. Specifically, you said the measurement armpit to armpit is 20.5"--it is actually over 22.5" (similar goes for your waist measurement of 20.5'), making the shirt a whopping 4" looser, which you can imagine makes a massive difference. Unfortunately I cannot attach the photos of the actual measurements here, but maybe if you give me an email address (or I'll try to attach them in a different message?). Admittedly I do love the shirt color and want to keep it but it certainly needs tailoring to be brought in 4"--the resolution that would leave me satisfied and not unhappy is to receive a partial refund to help account for this expense arising from the significant inaccuracies of the measurements. We can discuss the amount. Please note this resolution will also save you the expense of having to pay for return shipping, re-listing, etc. Again, please let me know how I can get you the photos of the shirt's actual measurements. Best regards. "[/quote]
post #2902 of 12063
Paying return shipping... lol. Time to teach him eBay policy.
post #2903 of 12063
Quote:
Originally Posted by Fueco View Post

Sold a shirt after extensive conversation about lowering the price. I lowered it and sent him the shirt. The tracking info still sells "out for delivery". He's opened a case stating the shirt does not match description. AS IF I could miss the measurement by 2 inches! Things like this make me wonder how Ebay can justify not being able to leave negative feedback for buyers. WTF?

He sent me pictures a few minutes later that don't really look like the same shirt I sent him.

That blows. I think ebay is changing the policy that if you win a dispute, the buyer cant give you any feedback. When i can, i put pictures of a measuring tape up against the clothes and include them in the pictures.


The best solution is to accept returns. Charge an extra $.50 for shipping on every item to cut your shipping cost if you have to pay to return an item. nod[1].gif
post #2904 of 12063
How much less do you get on those Robt Graham shirts that have the initials RG on them? Before someone says, "do a completed listings search". I tried and it you can't separate the Robert grahams from the RGs. Thanks.
post #2905 of 12063
Quote:
Originally Posted by Shiny View Post

How much less do you get on those Robt Graham shirts that have the initials RG on them? Before someone says, "do a completed listings search". I tried and it you can't separate the Robert grahams from the RGs. Thanks.

Do a completed listing search and use the below in the search

 

Robert Graham "RG"

 

That will only pull up items that have "RG" in the title mwink[1].gif

 

But to answer our question it depends. Make sure it is not the RG London as that is a totally different brand

post #2906 of 12063
Quote:
Originally Posted by Brianpore View Post

Do a completed listing search and use the below in the search

Robert Graham "RG"

That will only pull up items that have "RG" in the title mwink%5B1%5D.gif

But to answer our question it depends. Make sure it is not the RG London as that is a totally different brand

-london wink.gif
post #2907 of 12063
Quote:
Originally Posted by VLSI View Post

Quote:
Originally Posted by Brianpore View Post

Do a completed listing search and use the below in the search

Robert Graham "RG"

That will only pull up items that have "RG" in the title mwink%5B1%5D.gif

But to answer our question it depends. Make sure it is not the RG London as that is a totally different brand

-london wink.gif

yea not real RG then.

post #2908 of 12063
Quote:
Originally Posted by Brianpore View Post

yea not real RG then.

You missed my point. Add "-london" to your search term.
post #2909 of 12063
I hate the fact you cant do wildcard searches anymore.
post #2910 of 12063
Quote:
Originally Posted by green_machine View Post

Quote:
Originally Posted by Fueco View Post

Sold a shirt after extensive conversation about lowering the price. I lowered it and sent him the shirt. The tracking info still sells "out for delivery". He's opened a case stating the shirt does not match description. AS IF I could miss the measurement by 2 inches! Things like this make me wonder how Ebay can justify not being able to leave negative feedback for buyers. WTF?

He sent me pictures a few minutes later that don't really look like the same shirt I sent him.

That blows. I think ebay is changing the policy that if you win a dispute, the buyer cant give you any feedback. When i can, i put pictures of a measuring tape up against the clothes and include them in the pictures.


The best solution is to accept returns. Charge an extra $.50 for shipping on every item to cut your shipping cost if you have to pay to return an item. nod[1].gif

 

 

 Turned into my first negative feedback... I've reported the buyer for violating the TOS. We'll see how this goes. stirpot.gif

 

 

Anyways... Yeah, I've thought about returns, but I really don't want to. I charge an extra buck usually on shipping, just because my time going to the post office is worth something. That "sort of" makes up for the occasional scammer. Oh well, at least I made a healthy profit on the other three things I got positive feedback for today.

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