I just had a case opened against me from a French guy that bought something. I sent it with a tracking number and the last entry says that they attempted to deliver it and he wasn't home. He has the tracking number and can see this as well.
In the dialogue within PayPal, he writes in French (he wrote English to me before he bought it) that they attempted to deliver the package and he wasn't home and that they didn't leave him a slip.
Since he didn't message me first to ask about its status and instead opened a case, any suggestions on what my next step should be? I mean, the carrier likely has it and he needs to pick it up. I don't know exactly where, but I'll call tomorrow to find out about it. Anything else I should do/know?
If its a signature required delivery that you sent, and he filed a not received claim, its totally covered. All you have to do is reply very simply : "tracking number is XXXX. Attempted delivery and is now at PO waiting collection or redelivery. Please contact your local post office to claim your package". Nothing further than that. Once its scanned as delivered, (keep an eye on it, they dont check automatically), then reply again to the case saying "tracking number XXX is now delivered, thank you again for your purchase" or something like that. Then, call paypal, tell them the tracking shows as delivered, and to close the case.
If he declines the package or it gets sent back to you, then youve still got your item and your money, so you are not out anything.