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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1926

post #28876 of 30429
Just got a return request for an item I sold that was delivered 5.5 weeks ago, listing "doesn't fit" as the reason for return with the following description:
"Hey, this shirt arrived and was absolutely tiny. I thought that perhaps it was just the sizing of the company. However I went into one of the Saturdays store yesterday and a medium shirt is large on me (I was unable to even get the buttons close together on yours even though it purported to be the same size) Please advise, thanks"

I can simply deny the return request, right?
post #28877 of 30429
Quote:
Originally Posted by bpk1 View Post

Just got a return request for an item I sold that was delivered 5.5 weeks ago, listing "doesn't fit" as the reason for return with the following description:
"Hey, this shirt arrived and was absolutely tiny. I thought that perhaps it was just the sizing of the company. However I went into one of the Saturdays store yesterday and a medium shirt is large on me (I was unable to even get the buttons close together on yours even though it purported to be the same size) Please advise, thanks"

I can simply deny the return request, right?

 

 

You can, but beware that the buyer can leave negative feedback until 45 days have passed (6.5 weeks).

 

Did you have measurements in the listing?

post #28878 of 30429
Quote:
Originally Posted by Fueco View Post
 
Quote:
Originally Posted by bpk1 View Post

Just got a return request for an item I sold that was delivered 5.5 weeks ago, listing "doesn't fit" as the reason for return with the following description:
"Hey, this shirt arrived and was absolutely tiny. I thought that perhaps it was just the sizing of the company. However I went into one of the Saturdays store yesterday and a medium shirt is large on me (I was unable to even get the buttons close together on yours even though it purported to be the same size) Please advise, thanks"

I can simply deny the return request, right?

 

 

You can, but beware that the buyer can leave negative feedback until 45 days have passed (6.5 weeks).

 

Did you have measurements in the listing?

 

Something similar happened to me a while back. Technically I could have totally rejected the claim on a few grounds. But do you really want to be right and then risk negative feedback? (Though, in certain situations you could potentially get the negative feedback removed.) If you provided accurate measurements in your listing, I would reply and gently remind him that the measurements were provided in the listing, that you don't normally offer returns, and ask how he would like to resolve the matter. With all this out on the table, see what he proposes. We have seen a number of cases on here lately of buyers doing the right thing. If this is a low cost purchase, you might be willing to offer him a partial refund as a compromise (only after you hear from him, though, about how he would propose to address the matter). Not worth the PITA IMHO, particularly if it is a shirt.

post #28879 of 30429
Quote:
Originally Posted by bpk1 View Post

However I went into one of the Saturdays store yesterday and a medium shirt is large on me (I was unable to even get the buttons close together on yours even though it purported to be the same size) Please advise, thanks"

I can simply deny the return request, right?
My experience with Saturdays is they run excessively small, so I don't know what he tried on. Maybe they came out with a "classic fit" doesn't help you here, but FYI.
post #28880 of 30429

Got a big problem here. One of the buyers asked me to ship to an address not registered with eBay. I did but then I lost my receipt from the post office so did not add the tracking onto eBay. Now the buyer is coming back and telling me that he never received the package. I called the post office and they couldn't look up the tracking info either. What's the best course of action here.

post #28881 of 30429
Quote:
Originally Posted by Versace Guy View Post
 

Got a big problem here. One of the buyers asked me to ship to an address not registered with eBay. I did but then I lost my receipt from the post office so did not add the tracking onto eBay. Now the buyer is coming back and telling me that he never received the package. I called the post office and they couldn't look up the tracking info either. What's the best course of action here.

 

 

There's nothing you can do. Eat the loss and learn from your mistake.

post #28882 of 30429
Quote:
Originally Posted by Versace Guy View Post
 

Got a big problem here. One of the buyers asked me to ship to an address not registered with eBay. I did.

That was your first mistake. Never ship to a non-registered address. You void ALL of your seller protections.

post #28883 of 30429
Quote:
Originally Posted by drlivingston View Post
 

That was your first mistake. Never ship to a non-registered address. You void ALL of your seller protections.

 

 

The problem is compounded by not uploading the tracking information. I'd argue that this is more crucial, as Ebay will consider siding with the seller, but only if the request for change of shipping address came through Ebay messaging. No tracking information equals no proof of delivery whether or not the buyer actually received the item. Ebay will never side with the seller in such a case.

post #28884 of 30429
absolute 100% loss on all levels, I'm sorry to say man.
post #28885 of 30429
Quote:
Originally Posted by Versace Guy View Post
 

Got a big problem here. One of the buyers asked me to ship to an address not registered with eBay. I did but then I lost my receipt from the post office so did not add the tracking onto eBay. Now the buyer is coming back and telling me that he never received the package. I called the post office and they couldn't look up the tracking info either. What's the best course of action here.

+1 on all of the above but I always print labels online just for this reason, have lost a few years ago when I use to pay express international at the post office

post #28886 of 30429
I sold an item with a value of just over $250 and sig confirmation was automatically added to the label so I just left it. I sent the buyer a heads up (he has all positive feedback but only 8 total over the last 1 year). He wrote back asking if it's possible to send without sig confirmation. I understand it can be a pain for people who work during delivery hours but should I oblige? I also have it insured so will I be fine without confirmation? Also, it's domestic not intnl.
post #28887 of 30429
Quote:
Originally Posted by Dirt View Post

I sold an item with a value of just over $250 and sig confirmation was automatically added to the label so I just left it. I sent the buyer a heads up (he has all positive feedback but only 8 total over the last 1 year). He wrote back asking if it's possible to send without sig confirmation. I understand it can be a pain for people who work during delivery hours but should I oblige? I also have it insured so will I be fine without confirmation? Also, it's domestic not intnl.

You only need signature over $750 per paypal.

And next time, less is more - don't tell them.
post #28888 of 30429
Thanks, Spoo. I definitely didn't tell him it was insured but thought letting him know that he would have to sign would be good. Next time I will refrain!
post #28889 of 30429
Quote:
Originally Posted by Fueco View Post


You can, but beware that the buyer can leave negative feedback until 45 days have passed (6.5 weeks).

Did you have measurements in the listing?

Definitely had measurements in the item description, but sold as marked by mfg (M) in the item specifics.

Quote:
Originally Posted by JackFlash View Post

Something similar happened to me a while back. Technically I could have totally rejected the claim on a few grounds. But do you really want to be right and then risk negative feedback? (Though, in certain situations you could potentially get the negative feedback removed.) If you provided accurate measurements in your listing, I would reply and gently remind him that the measurements were provided in the listing, that you don't normally offer returns, and ask how he would like to resolve the matter. With all this out on the table, see what he proposes. We have seen a number of cases on here lately of buyers doing the right thing. If this is a low cost purchase, you might be willing to offer him a partial refund as a compromise (only after you hear from him, though, about how he would propose to address the matter). Not worth the PITA IMHO, particularly if it is a shirt.
That's the problem, is it really worth this headache for a very low value return/sale to begin with? Probably not worth it.
Quote:
Originally Posted by txwoodworker View Post

My experience with Saturdays is they run excessively small, so I don't know what he tried on. Maybe they came out with a "classic fit" doesn't help you here, but FYI.

Definitely run small for a medium... P2P of 18.75".

Thanks for the help/insight as always gents!
post #28890 of 30429

This one looks soooo close... anyone recognize it?

 

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