TheNeedMachine
Distinguished Member
- Joined
- May 31, 2012
- Messages
- 5,339
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Had a defect removed today...supposedly. They don't come off automatically unless it is an escalated case that is decided in your favor. If the buyer closes the case, the defect still stands, unless you fight/appeal it on the phone with ebay.
Today's was one from a few weeks ago when the mail carrier scanned all my packages as delivered. I had to get the postmaster to back out all of the tracking and reenter it so it would track again. The case was opened in the mean time and since the tracking now shows delivered, they removed the defect. It is still on my downloadable defect report for now, but the defect percentage went down almost immediately.
I have one defect that I definitely need to get removed - buyer had their old address in PayPal, owned up to it in eBay messaging, opened a case as "not received", USPS showed delivered. Should be a no-brainer, I would think...
Oh frack I had the backwards-scan happen to me once - what a nightmare - it was like 20 packages all showing delivered to my city, buyers messaging asking what the hell was going on. Postman who picked them up said "oh, they'll get there" - I explained I had people losing their minds and messaging me non-stop...that I couldn't prove delivery happened, etc. Did not know I could have them backed out and re-entered as picked up instead - very good to know in case it ever happens again, which I hope it does not. When I schedule pickup on larger batches I even put in the notes "please do not scan as delivered - scan as picked up", if that makes any difference.