or Connect
Styleforum › Forums › Men's Style › Classic Menswear › Buying and Selling on eBay: Tips, Tricks, Problems & Questions
New Posts  All Forums:Forum Nav:

Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1914

post #28696 of 30467
Quote:
Originally Posted by SpooPoker View Post



This is awesome! How do you do this? eBay out of office emails?

 

under Selling > Manage Store > Store Vacation Settings there's an option to set up an autoreply. 

 

post #28697 of 30467
Quote:
Originally Posted by SpooPoker View Post



This is awesome! How do you do this? eBay out of office emails?


Just remember... it only gives people a heads-up that you are away. However, unless I am wrong, it does not absolve you from your shipping responsibilities. If you have your shipping preferences set for 1 or 2-day handling, you still have to ship on time.

post #28698 of 30467
Quote:
Originally Posted by drlivingston View Post


Just remember... it only gives people a heads-up that you are away. However, unless I am wrong, it does not absolve you from your shipping responsibilities. If you have your shipping preferences set for 1 or 2-day handling, you still have to ship on time.

This is correct. I lost TRS status for a couple of months over this exact issue.
post #28699 of 30467
Quote:
Originally Posted by futuremyth View Post

under Selling > Manage Store > Store Vacation Settings there's an option to set up an autoreply. 


gracias.
Quote:
Originally Posted by drlivingston View Post


Just remember... it only gives people a heads-up that you are away. However, unless I am wrong, it does not absolve you from your shipping responsibilities. If you have your shipping preferences set for 1 or 2-day handling, you still have to ship on time.

yep, changed mine to 10 days.
post #28700 of 30467
Anyone recognize this tag? Only thing in a suit with hands stitched button holes

post #28701 of 30467
All-
Need some assistance here.
Sold an shirt and buyer opened up return request stating that the sleeve measurement was off by .75"
I provided a return label and just received the shirt back and my measurements are spot on.
I sent an email to the buyer with the pic showing this.
I also called eBay and they advised me to try to work this out with the buyer.
Am I screwed here?
What really sucks is not only did I have to pay original shipping but also had to pay the return shipping.
post #28702 of 30467
^^ Sorry man - you got the shirt back, no chance of winning.
post #28703 of 30467
Quote:
Originally Posted by edubs01 View Post

All-
Need some assistance here.
Sold an shirt and buyer opened up return request stating that the sleeve measurement was off by .75"
I provided a return label and just received the shirt back and my measurements are spot on.
I sent an email to the buyer with the pic showing this.
I also called eBay and they advised me to try to work this out with the buyer.
Am I screwed here?
What really sucks is not only did I have to pay original shipping but also had to pay the return shipping.

I had a customer service rep tell me that by accepting the return you are basically admitting that the buyer complaint was valid.  If you're confident you're measurements are accurate wait until ebay forces the return and then fight.  Seems like a shit plan, but a CSR told me to do it. 

post #28704 of 30467
Quote:
Originally Posted by edubs01 View Post

All-
Need some assistance here.
Sold an shirt and buyer opened up return request stating that the sleeve measurement was off by .75"
I provided a return label and just received the shirt back and my measurements are spot on.
I sent an email to the buyer with the pic showing this.
I also called eBay and they advised me to try to work this out with the buyer.
Am I screwed here?
What really sucks is not only did I have to pay original shipping but also had to pay the return shipping.


What @SpooPoker said, unfortunately, eBay doesn't care. Had a similar situation happen to me a couple months ago and got no where. Easier to forget and chalk it up to cost of business.

 

 

 

On the note of "away from shop messages"......

Flying out of the country tomorrow for 12 days, currently about 15 items on a 30 day BIN. Best to just pull down all listings and relist when I get back to avoid late shipment? I do not have a store, plan on setting that up when I return.

post #28705 of 30467
Thx for the advice.
Total bs but will move on.
post #28706 of 30467
Quote:
Originally Posted by AlexJ1100 View Post


What @SpooPoker
said, unfortunately, eBay doesn't care. Had a similar situation happen to me a couple months ago and got no where. Easier to forget and chalk it up to cost of business.



On the note of "away from shop messages"......
Flying out of the country tomorrow for 12 days, currently about 15 items on a 30 day BIN. Best to just pull down all listings and relist when I get back to avoid late shipment? I do not have a store, plan on setting that up when I return.

My two pence; if you'll have Internet connection, just set your processing time for 12 days and send messages to anyone who buys something. If not, take the listings down.
post #28707 of 30467
Quote:
Originally Posted by AlexJ1100 View Post
 


What @SpooPoker said, unfortunately, eBay doesn't care. Had a similar situation happen to me a couple months ago and got no where. Easier to forget and chalk it up to cost of business.

 

 

 

On the note of "away from shop messages"......

Flying out of the country tomorrow for 12 days, currently about 15 items on a 30 day BIN. Best to just pull down all listings and relist when I get back to avoid late shipment? I do not have a store, plan on setting that up when I return.

If you have a store, you can use vacation mode which makes your listings not visible to buyers.  Or the 12 days handling works too.  You will have to pay to relist them if you take them down.

 

Probably because I'm back to doing 1-200 listings a week, but I seem to be getting more than my fair share recently.  One for your list:

I don't know how you aren't sharing a story a day Spoo and Biran, I guess you are just used to it and it rolls off your back, and/or other people are helping handle the crazies.

post #28708 of 30467
Quote:
Originally Posted by txwoodworker View Post
 

Probably because I'm back to doing 1-200 listings a week, but I seem to be getting more than my fair share recently.  One for your list:

I don't know how you aren't sharing a story a day Spoo and Biran, I guess you are just used to it and it rolls off your back, and/or other people are helping handle the crazies.

Its annoying and takes time to call but once you know the ins and outs of what you should be able to win and why and what to say (and what it's not worth fighting over) its just part of business. I speak with ebay at least 2-3 times a week usually. Spoo doing 3-4x my sales so 3-4x the amount of issues lol.

post #28709 of 30467

yeah, there's a count of revised feedback listed at the top right corner of each seller's feedback page, someone here has an impressive/annoying 32.  My head would explode if I had to deal with that many.  4, soon to be 5 is enough. ed- and I see 32 becoming 33 real soon.

post #28710 of 30467
Ok, need help from the pros here:

I know this has been asked before and I apologize for not knowing the answer immediately, but...

Just got my first paypal chargeback claim for "unauthorized purchase" from a guy who bought a sport coat over one month ago. Obviously bullshit.

What do I need to do/upload to win this case?

I have tracking info and everything uploaded to eBay.

Thanks in advance, guys...
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Classic Menswear
Styleforum › Forums › Men's Style › Classic Menswear › Buying and Selling on eBay: Tips, Tricks, Problems & Questions