Buying and Selling on eBay: Tips, Tricks, Problems & Questions

TheNeedMachine said:

Quote: Yes and no....if someone flat out lies about something like a hole (I;ll ask for proof and ebay will ask for proof via pictures also via the resolution center. They can also put a hole in something and then take a picture, etc) there is little you can do, but if they say it does not fit, 100% no return and I'll win the case every time. Having a very tight no return policy with disclaimers about size, condition, authenticity, returns, etc is key to fighting returns for no good reason. Maybe it hinders my sales....but I won't ever know as I'm plaining on keeping it as-is and see no reason to change. In addition, having a large part of my business consignment makes it impossible to accept returns besides in cases where I feel it is correct or I obviously f'd up. Then I want to take a return and make the buyer happy, otherwise, tough luck, I'm not a department store where you can try stuff on.

In addition, if you have a no return policy you dont have to pay for return shipping as thats the buyers responsibility.

PS - Just wondering, seriously, how many people here are doing $100K in sales a year?

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Brianpore said:

In addition, if you have a no return policy you don't have to pay for return shipping as thats the buyers responsibility.

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txwoodworker said:

Quote: Here it is via ebay. Part of the process of "proof" in ebays eyes for a return to a seller that does not offer returns is the fact the buyer is willing to pay to have the item shipped back. That helps prove to ebay the buyer is "serious" about the return. The original shipping paid is refunded though just the same. Even if a buyer 'wins' a case for a not as described but they refuse to ship the item back with tracking, you are under no obligation to issue a refund.

Its a different situation as soon as you start accepting returns to start with... then you have no leg to stand on from what I'm told. Proving this point 10x, even if you do not offer returns and in ANY communication you offer any kind of refund. exchange, credit, partial refund, etc. ebay WILL force a return with a FULL REFUND (even if you offered a partial refund only).

I would also think you would be better offer if you are in fact doing a much larger volume of sales a year vs a smaller volume to offer refunds, if you choose to do so. The percentage of people returning the item will decrease over a large sample size so it will avg down your returns vs. good sales. With a small samples size of items listed/sold IMO (without doing a study) you will have a higher percentage of returns.

http://pages.ebay.com/help/sell/item-not-as-described.html

Issue a refund
Buyers need to return an item if they want a refund:

• We ask the buyer to ship the item to you—with tracking information—within 7 days.
• We require buyers to pay the cost of return shipping, unless you and the buyer have come to a different agreement.
• In unusual circumstances, we may pay the cost of return shipping.

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Brianpore said:

PS - Just wondering, seriously, how many people here are doing $100K in sales a year?

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hbkshin said:

I think I'm going to at least remove hassle free returns

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capnwes said:

Quote:

Koala-T said:

Quote: Nope, TRS status has nothing to do with returns, BUT if you want to be TRS "PLUS" and get the discount you need to offer returns (I think 14 days).

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Brianpore said:

PS - Just wondering, seriously, how many people here are doing $100K in sales a year?

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capnwes said:

On the hassle free returns conversation.....

I had a hassle full free return this weekend. It was the guy who wanted to cancel his tie purchase because he thought it had Roman symbols that were against his religion.

I agreed to cancel the transaction and sent him the cancelation request. He then proceeded to pay for the tie anyway. I sent him a message asking if he had changed his mind/why had he paid for the tie. Bound by my 24 hour handling, I shipped the tie the next day after not hearing from him. He received the tie and opened a return as "item defective" "Roman symbols against my religion".

So we are talking $2 restocking fee, and $2 shipping that he is saving himself by lying. I could care less about the $4, but the defect could cost me much more in the long run .

Next, I clicked the "report a buyer" link on the return page. I indicated that he was abusing returns and entered my comments in the field provided. Moments later I received an email from eBay asking me to call in at my earliest convenience to talk about what was going on...(new feature I guess). The rep told me that there is still no software for the removal of defects, and that they are all pushing for one. They are hoping to have something in place by the time the new defect system rolls out in August. She did, credit my account $4...which is basically worthless. 

[COLOR=FF0000]IMPORTANT[/COLOR]
[COLOR=FF0000]She also told me that once the new defect system rolls out and a new defect removal plan is in place, we will have to call in and discuss each disputed defect that has occurred over these last couple months. Like the ones returned for "defective" because the buyer didn't like the color, or it didn't fit. They will be reviewed on a case by case basis at that point and adjusted accordingly.[/COLOR]

[COLOR=FF0000]It's not the end, keep calling in and fighting your defects, and press for removal of unfair defects. The more noise we make the better.[/COLOR]

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txwoodworker said:

When you accept a return w/o the managed return process, do you get your FVF from ebay? I know you get your $ back from PP.

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Brianpore said:

PS - Just wondering, seriously, how many people here are doing $100K in sales a year?

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