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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1863

post #27931 of 30455
Quote:
Originally Posted by Fueco View Post
 
Quote:
Originally Posted by kbadgley84 View Post

Bought a pair of sunglasses, super fake, flint to request return. Should I go with item not authentic or not as described?

I had a buyer open a return request today marked "Doesn't seem authentic". eBay should change the name of this to "Don't try to deny this return, you cannot possibly win!"

The jeans? All signs point to authentic, but we all know eBay will never side with the seller even if they have 33X the feedback as the person making the claim.

Why the fuck would I sell counterfeits for $14? Not worth my time, so I refunded.

:hide: just won one today

--

eBay rep Ashely is the shiznit :slayer: 

post #27932 of 30455

Wish I could get a closer look at the fabric.
post #27933 of 30455
Quote:
Originally Posted by Snoogz View Post
 

:hide: just won one today

--

eBay rep Ashely is the shiznit :slayer: 

 

 

That's the thing. It's like playing the lottery calling customer support. My choice was basically to take a chance and risk losing return shipping as well, or just eat the cost of the item and shipping. So I chose that. I only wasted a few minutes on the item, and was only out $7 or so (and lost the $5 profit, or whatever). Those damned jeans were a thorn in my side, having sat around for a year.

post #27934 of 30455
Quote:
Originally Posted by Snoogz View Post

peepwall%5B1%5D.gif just won one today
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eBay rep Ashely is the shiznit icon_gu_b_slayer%5B1%5D.gif 

Ha, I spoke to Ashley today, she closed two for me. She is the shit! icon_gu_b_slayer[1].gif
post #27935 of 30455

Is there a list of Robert Graham shirt styles? I can't find one anywhere and I've been coming across quite a few of them. They obviously sell better if the style is included in the listing title, or at least that's been my experience, so if you guys could point me to a reference I'd appreciate it.

post #27936 of 30455
Quote:
Originally Posted by noob15 View Post

Is there a list of Robert Graham shirt styles? I can't find one anywhere and I've been coming across quite a few of them. They obviously sell better if the style is included in the listing title, or at least that's been my experience, so if you guys could point me to a reference I'd appreciate it.

People register their shirts online; pretty sure it's on the RG website, so that might be a starting point.

Edit: just checked it out - apparently it's something else...not really a place you can look them up, more like a frequent buyers club.
post #27937 of 30455

xpost. This one confused me. 50/50 cotton silk. Grenadine?? And seaward and stern is the maker, correct?

post #27938 of 30455
Quote:
Originally Posted by FLW View Post

Refund the money amd relist. I'm sure that is what the buyer is expecting. Probably was pumped to win, paid, then thought "wait a minute...shit."

Avoid headaches and just give him the money back.

Quote:
Originally Posted by Dirt View Post

@bpk1 man, that is extremely aggravating. I've had people do this before but never at that price level. There should really be a penalty fee or something for shitbird buyers who totally waste our time with no repercussions.

Quote:
Originally Posted by rhz5001 View Post

Send a second chance offer out if the price seems decent. Otherwise yeh refund and relist. Happens to me every other week. Just not for that amount of money.

Quote:
Originally Posted by suited View Post

If you want to ding him, you could let some time pass so he gets hit with an unpaid item case.

"Because the movement was disclosed in the auction, and given the high selling price of this item, I believe it's only fair that an unpaid item claim be recorded. You will not be forced to pay for the watch, but after x days, an unpaid item claim will be opened by eBay, and then automatically closed a few days later if payment is not received. It's my opinion that the unpaid claim will accurately reflect what happened, because the item was properly described on my behalf."

edit - disregard, missed the part about the buyer having already paid.

Quote:
Originally Posted by SpooPoker View Post

You cant open an unpaid item case if the item was paid for already. He would have to refund the item, send over a cancel transaction form, then to get the FVF fees back you have to call ebay, you cant file for them online because he paid. Super annoying.

Quote:
Originally Posted by Pierson v Post View Post


Do you allow refunds, and if so do you charge a restocking fee?  I'm thinking of switching to 30-day returns, and buyer pays return shipping plus a 20% restocking fee.  If you did that, he'd have to pay $200 just to return it.

Quote:
Originally Posted by SpooPoker View Post

But he hasn't shipped it yet - I don't think he would be able to charge a return restocking fee if the buyer cant complete the full return process (receive item, return request, upload tracking etc).

Thank you all for the number of responses - really do appreciate all of your insight/help and suggestions. Ended up refunding, cancelling the order, and got FVF back. Sent out a second chance offer, which was not accepted by the next highest bidder, and rescheduled to run again starting tomorrow night!


Now have another question - have a buyer who purchased a sport coat - went to print a shipping label and was told their name was too long? Basically it's the guys name, followed by ", Name of his employer". Am I safe to manually shorten it to his name, or do I need to send him a message asking him to confirm the correct addressee without the employer name?

Figured by asking him to confirm address without employee name, I'm safe to edit and send - can cover myself with the documentation if necessary.
post #27939 of 30455
I have manually moved the c/o to the 2nd address line and had no issues (ebay will pop a warning saying you might not be covered, if you totally change the address...but I never got the warning when moving stuff like that).
post #27940 of 30455
Quote:
Originally Posted by bpk1 View Post








Thank you all for the number of responses - really do appreciate all of your insight/help and suggestions. Ended up refunding, cancelling the order, and got FVF back. Sent out a second chance offer, which was not accepted by the next highest bidder, and rescheduled to run again starting tomorrow night!


Now have another question - have a buyer who purchased a sport coat - went to print a shipping label and was told their name was too long? Basically it's the guys name, followed by ", Name of his employer". Am I safe to manually shorten it to his name, or do I need to send him a message asking him to confirm the correct addressee without the employer name?

Figured by asking him to confirm address without employee name, I'm safe to edit and send - can cover myself with the documentation if necessary.


Be careful! Altering an address can void seller protections. Tell the buyer that he needs to correct his address.

 

edit: oops... @TheNeedMachine beat me to it.

post #27941 of 30455
Quote:
Originally Posted by drlivingston View Post
 


Be careful! Altering an address can void seller protections. Tell the buyer that he needs to correct his address.

 

 

A CS Rep told me that if the address change is requested via Ebay messaging, I should be okay. Thankfully I haven't had to test that theory yet.

post #27942 of 30455
Quote:
Originally Posted by TheNeedMachine View Post

I have manually moved the c/o to the 2nd address line and had no issues (ebay will pop a warning saying you might not be covered, if you totally change the address...but I never got the warning when moving stuff like that).

Gave that a shot, but he also has a building number and suite listed - too many characters again.
Quote:
Originally Posted by drlivingston View Post


Be careful! Altering an address can void seller protections. Tell the buyer that he needs to correct his address.

Going to reach out to cover myself, thanks guys!
post #27943 of 30455
Quote:
Originally Posted by Fueco View Post
 

 

 

A CS Rep told me that if the address change is requested via Ebay messaging, I should be okay. Thankfully I haven't had to test that theory yet.


I agree and have moved the corporate name down to the second line myself. Lately, I have been uber-sensitive to scam artists. On three different occasions in the past 7 seven days, I have had people try to pull the "my screen says free shipping" bullshit on me.

post #27944 of 30455
That's funny because I had one say the same but then tell me to cancel the order, because they can go on PayPal and still get their money back. Apparently pp won't look at eBay messages.
post #27945 of 30455
When selling what constitutes something NWOT? I want to list a cashmere Zegna sports coat, it has no signs of wear, the sleeves still had the faux buttonholes and haven't been altered, and the inside pocket had the $1900.00 price in the replacement buttons bag.

Could I list this as NWOT or something?
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