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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1842

post #27616 of 30480
Quote:
Originally Posted by Jompso View Post


This sucks, although I agree with the Global shipping program being shit. I get similar complaints about shipping from Canada being more than they expect from the US sellers.

Via USPS I rarely get charged customs (<5% of the time), and when I do, it's never anywhere close to what ebay charges. Minimum shipping for a blazer to Canada via the GSP is $26, way more if it goes above $100. It's impossible to compete in bids with US customers when I have to pay 25%+ shipping rates.
post #27617 of 30480
Quote:
Originally Posted by brokencycle View Post
 

Wait, he didn't think a cashmere zegna blazer was worth $300 after shipping and taxes?  Was it like a 70s era?  He should have done a shipping calculator estimate before bidding.

Nope, Su Misure between 08-10, staple solid navy cashmere Zegna. dude complained about the shipping beforehand but just conceeded and essentially said fuck it and bought the jacket then decided he was gonna leave me neautral for shit totally out of my control.

 

Quote:
Originally Posted by SpooPoker View Post


Naw, i mean his message to you. Was there one?

Zero correspondence. I tried contacting him as to why he felt the need to do this and that the shipping rates are not in my control as he was made welll aware prior to sale, zero fucking response. It's just so fucked, cuz he specifically states his discontent is over the fact that he felt he over paid for the item after having to pay the ludicrious prices ebay charges for GPS, so essentially leaving me feedback for something ebay is in total control of and is entirely responsible for, however they refuse to take any blame in the mattter and contest that this is due to a complaint against me as a seller for part of the transaction and that is what feedback is for. The part of the fucking transaction he is specifically complaining about is entirely ebays fucking fault.....Honestly though, it's whatever, cuz at least now everyone can see that there's a huge hole in the Global Shipping Program option and ebay won't get your back on it, so act acordingly if you use it, glad to be of service.

post #27618 of 30480
Quote:
Originally Posted by div25sec9 View Post


This sucks, although I agree with the Global shipping program being shit. I get similar complaints about shipping from Canada being more than they expect from the US sellers.

Via USPS I rarely get charged customs (<5% of the time), and when I do, it's never anywhere close to what ebay charges. Minimum shipping for a blazer to Canada via the GSP is $26, way more if it goes above $100. It's impossible to compete in bids with US customers when I have to pay 25%+ shipping rates.

I fully agree, I have this one repeat customer who buys about 3 suits a month from me that lives in Australia, he has to pay nearly 60 bucks to have them shipped to him. It's a total fucking racket and totally gouges the fuck out of international buyers, I use it strictly cuz about 3 weeks after I started doig this, I was fucked by 2 separate guys in the same two week period for about 2 grand worth of merchandise cuz they knew exactly how to manipulate the system and knew their post offices where shit etc.. They were both from the Eastern block, fucked me out of 2 grand of merchandise, so I needed to also refund them since they "never receieved their items" and I didn't send it secured tracking (rookie mistake)  also loosing potential profits from said goods as well as inital investment...I was almost willing to just let it go and chalk it up as a rookie mistake and learn how to ship interntionally the right way that was trackable and safe, but then one of the motherfuckers left my postive fucking feedback and lets just say that rubbed me the wrong way. GPS from that day forward.

post #27619 of 30480

Also, how can ebay think it's a legitimate rule to apply a 30 day return policy to the clothing category? This makes absolutely no sense. Allow people to rent your shit for 29 days and then return it more worn and your only recourse is file a fucking claim and deal with that whole process? (Oh and a tip for all that need to do this. Shit is super easy to win, just a pain in the ass. Go to your tailor and have them write on their letter head that the garment was returned either altered or in far worse condition then it was prior to the sale, etc.. submit this, you win 100%, you're welcome). And your 10 or 20% restocking fee? that doesn't mean shit, you realize there are literally dozens of business that operate on this business plan alone, and overall its a fairly lucrative industry. Women will rent shit like Birkin bags or Chanel coats for like 300 bucks for 30 days or something for a couple events or some shit then return them. Explain the difference between that and a restocking fee? Well the difference would be that your inventory is worth fractions of what their renting that shit out for, and your business plan is based on actual sales not renting,, and while you get 20 or 40 bucks or so back after 30 days you actually loose a potential sale of that item from a true customer over that time and actual profit. So these are total false senses of control and security, they deter no one and just fuck you in another way.

 

The only way to fix the issue is to create a scale for sellers in relation to their seller discount. For every catagory they comply with they get another 5%(example) added or whatever to their monthly discount, allowing freedom of operation of your business while also being given the option to comply with certain rules of your choosing that you may find to be fair and giving you a partial discount for each one you comply with. I just fucking fixed ebay.

post #27620 of 30480
I'm switching to not taking returns (though even that means I still take returns, if someone wants to go the SNAD route somehow). Closing my ebay storefront, selling some BIN / BINOBOs here and there, and consign the rest.
post #27621 of 30480
Quote:
Originally Posted by flaminiom View Post

Noob here. I've been working through this thread looking for buying tips for eBay. I'm looking for sports coats and see a lot of premium brands seemingly going cheap with no bids. Is there a resource for spotting fakes? Feel like I'm missing something.

Thx
You're likely not missing anything. Fakes on eBay are surprisingly rare outside of what I call "hip-hop mogul" brands (Gucci, LV, Prada, etc.). Top drawer stuff can sell pretty cheap just because of the aversion many have to used clothes.

Just make sure that the items don't have super-dated styling. RL, Paul Stuart, and the like can often go cheap because the good look distinctly outdated. I have 100 saved searches I check every day and I bet I see maybe 5 fakes in a given week (and those are very obvious)
post #27622 of 30480
The returns situation is even worse for UK sellers - we can't legally charge a restocking fee, luckily returns aren't something I've had too often.
post #27623 of 30480
Quote:
Originally Posted by FLW View Post


You're likely not missing anything. Fakes on eBay are surprisingly rare outside of what I call "hip-hop mogul" brands (Gucci, LV, Prada, etc.). Top drawer stuff can sell pretty cheap just because of the aversion many have to used clothes.

Just make sure that the items don't have super-dated styling. RL, Paul Stuart, and the like can often go cheap because the good look distinctly outdated. I have 100 saved searches I check every day and I bet I see maybe 5 fakes in a given week (and those are very obvious)

Zwgna ties are heavily faked, suits too. There's also brands like blaco Brioni or whatever to watch out for, or Sergio Canali. 

post #27624 of 30480
Quote:
Originally Posted by div25sec9 View Post
Subnav

This sucks, although I agree with the Global shipping program being shit. I get similar complaints about shipping from Canada being more than they expect from the US sellers.

Via USPS I rarely get charged customs (<5% of the time), and when I do, it's never anywhere close to what ebay charges. Minimum shipping for a blazer to Canada via the GSP is $26, way more if it goes above $100. It's impossible to compete in bids with US customers when I have to pay 25%+ shipping rates.


And in my experience its with USPS that we have the less chance of getting taxed out. Forget Fedex or worst DHL.

post #27625 of 30480
Quote:
Originally Posted by Shoeluv View Post


In 5 days there is no point to 14 day returns... You have to start offering 30 day returns May 1st for the 20% Top Rated Seller bonus. I was charging 15% and still am now that I changed to a 30 day policy. I have only used it once on 7 returns, that guy was just an asshole and he opened the return then took 3 weeks to ship it back. I could have killed it after 5 days but forgot so wound up charging him the restocking fee.

From eBay:

"We're introducing a number of positive changes to selling on eBay -- changes which we hope will help you grow your business"

One of those changes is:

"to earn the Top Rated Plus discount and benefits, listings must offer a MINIMUM 30-day return policy with money back."
 

It's nothing more than eBay putting the proverbial gun to the head of sellers. They know there's no other viable platform for most sellers to move to, so they take advantage of them. From eBay's standpoint, they couldn't care less about satisfying sellers because of the leverage they have, so they'll force this policy on people in an effort to be more competitive with other online shopping venues.

I still don't offer returns. I'm okay with it potentially "costing" me business. Dollarized, it doesn't cost me much of anything, although it might improve inventory turnover which would boost things from a time value of money standpoint, but I don't invest enough money in any given item to care about that anyway.
post #27626 of 30480

I don't use GSP, and never will. I had a potential customer bitching about the shipping cost to France the other day.

 

 

Look, no one is forcing you to purchase things from out of your own country. If you don't want to pay shipping, purchase from within your own country, don't expect the seller to eat the cost of shipping to make you happy.

post #27627 of 30480
Quote:
Originally Posted by TheNeedMachine View Post

I'm switching to not taking returns (though even that means I still take returns, if someone wants to go the SNAD route somehow). Closing my ebay storefront, selling some BIN / BINOBOs here and there, and consign the rest.


I am still debating the pros and cons of 30-day vs. zero returns. My biggest fear is that if I go the no-return route, some douche will just open an SNAD to return an item instead of being able to request a simple return. Could I beat the SNAD? Probably... but who has time for that?

post #27628 of 30480

LOL... Question I received a few minutes ago and my response:

 

post #27629 of 30480
One very shitty thing Ebay does on its mobile site is that it hides most of the description and condition notes. You need to click on them further to get any information.

I had a suit with a lot of issues, and wrote like 10 lines describing it, highlighted them in bold, and copy pasted that wall of text in the condition field. Viewed the listing on my phone and nothing, literally nothing.

Such a shitty thing to do in order to 'streamline' the mobile buying process.
post #27630 of 30480
Quote:
Originally Posted by drlivingston View Post
 


I am still debating the pros and cons of 30-day vs. zero returns. My biggest fear is that if I go the no-return route, some douche will just open an SNAD to return an item instead of being able to request a simple return. Could I beat the SNAD? Probably... but who has time for that?

Yes, it's actually quite easy. Some people may find this to be slightly underhanded or whatever, but honestly, I don't give a shit, they are trying to scam their way into forcing you to accept a return, there is zero reason you can't play teh same game.If a buyer contacts you with any greivance threatening a case or whatever simply tell them that all they need to do is to select return item and then select the reason that they do not fit and submit their request. Once they are assured your not denying them the right to make their request and that a simple return request on their behalf  is all that is necessary, you  simply go ahead and you select the "Fuck No" option. Game over. They can't do shit, your in the clear. HOWEVER IT IS ESSENTIAL, that when you message them these instructions initially that you never ever state that you are in fact going to accep this return or anything like that, you simply state the steps they should take if they wish to request a return and handle the process easily, and always be sure to guide them towards simply selecting the don't fit option or whatever so your in the clear and they'll not even think twicce about the shit and select it cuz they're just happy they don't need to file a claim and they have you in a position that they think you're aFraid fo a claims processs so you've caved to their return demand. The absolute very worst possible outcome of this sincereio that could happen to you, if you be sure to follow the correct method of wording (which is super simple, just a simple step by step guide for them to filea return while you be sure to never ever make any statement saying you are going to accept it, which is also entirely unecessary either way, cuz with a step by step guide, they'lll automatically just assume that that fact is implied without saying)...is a negative feedback left by that party> Now if you hfave your return policy as none accepted for this auction and you handled the return process correctly, the life span of this negative feedback will be a minimum of 2 but possibly up to 4 or 5 minutes after you geta rep on the phone, depending on the amount of correspondence to review, and then like magic, it was there and then it wasn;t.....and just to reassure you, not a single word of any of what I just wrote is in any way regurtitated from any ebay policy or rule stated anywhere on their site....this is entirely from first hand experience that followed elongated interrogation sessions with ebay reps nailing them with every and all scnarios so I knew every right and wong and every possible step i shoulr or could or should't take, ebay doesn't run on rules and guidelines, just a everlasting series of loopholes

 

I haven't accepted returns for well over a year now, I have 1500 feedbacks roughly at this point and my feedback score is a perfect  100%. I can assure you, this was not achieved because of my steller customer service skills. There have been a handful of individuals that chose to select that red circle and follow with a detrimental statemnt about my business or particulalr product, knowing the exact perfect steps to take to be sure and protect my ass has been quite helpful....as soon as a simple retuen is requested they are fucked on the spot, can't' change it, no do overs retakes, or any possiblities of being able to file any cliams on top of this. Simple as 1 2 3 fuck em.


Edited by Jompso - 4/27/16 at 11:15am
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