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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1832

post #27466 of 30427
Quote:
Originally Posted by Yorker View Post

Looking for advice:

Buyer purchases a paid of pre owned wolverines. I didn't see any signs of damage other than light wear.

Buyer messages me, saying that after he wore them twice, once of the heels came off. He says this constitutes a snad.

Should I accept the return, offer a $15-20 to cover a cobbler regluing, or fight it?

No returns in the listing.

 

 

How long has it been?

post #27467 of 30427
Quote:
Originally Posted by Fueco View Post
 

 

 

How long has it been?


4 days since delivery, 20 days since payment.

post #27468 of 30427
Quote:
Originally Posted by Yorker View Post


4 days since delivery, 20 days since payment.

Did you ask for a photo of the damage? If he's cooperative, a repair refund might be appropriate. If he fights it, ask him to open a SNAD case. You should win since he admitted to wearing.
post #27469 of 30427

he sent a photo, the heel looks like it just came off, cleanly unglued. 

post #27470 of 30427

I imagine if you had known the heel was about to fall out, you probably would not have sold the shoes in the first place.  I'd allow him to choose either a partial refund to pay for the heel fix, or a return with full refund.  Both demonstrate your willingness to make it right which hopefully should translate to a positive user experience.

post #27471 of 30427
Quote:
Originally Posted by Yorker View Post
 

he sent a photo, the heel looks like it just came off, cleanly unglued. 


If he is willing, offer to pay for the regluing. Even after wearing them, he could get a sympathetic csr and give you quite a headache. Sure, you might win. But, considering the time you would spend on the phone, it would be a Pyrrhic victory.

post #27472 of 30427

Hit another milestone today... This is my first time hitting 1000 active listings (I have over 2400 items listed now).

 

post #27473 of 30427
^^ Congrats man!

Hows that pallet going for you?
post #27474 of 30427
Quote:
Originally Posted by SpooPoker View Post

^^ Congrats man!

Hows that pallet going for you?

 

 

I finished listing all of that yesterday. :slayer:

post #27475 of 30427
Quote:
Originally Posted by Fueco View Post


I finished listing all of that yesterday. icon_gu_b_slayer%5B1%5D.gif

slowpoke biggrin.gif
post #27476 of 30427
Quote:
Originally Posted by SpooPoker View Post


slowpoke biggrin.gif

 

 

Yeah, I admit I took my time with it all. Someone has to take the dog to the dog park during the day... :cheers:

post #27477 of 30427
Is there any possibility that eBay would remove an unpaid item strike from a buyer? A buyer forgot to pay for one of my auctions and wrote me about it (after the unpaid item assistant case had already closed) saying he was out of the country and forgot to pay (offering to pay $10 extra, which I declined). I relisted as BINOBO, and he paid. I'd hope someone would do the same in my situation I won't lose sleep over it, but if I could call eBay and get the strike removed, I guess it would be my good deed for the day.
post #27478 of 30427
Need advice:

I sold some Gucci heels: http://www.ebay.com/itm/New-GUCCI-Womens-Black-Studded-Heels-Sandals-40-EU-10-US-820-/121953382301?rd=1, in which I accepted a lower price, and shipped a day earlier, at the buyer's request. Well, I just received this message: "I just received shoes and I just noticed they have bronze studs. On the picture looked like they are silver and I really don't like them. I'm kindly asking you to let me return them since I'm not gonna wear them.
Thanks in advance"

I clearly have no returns in the listing, and I never mentioned that the studs were silver or bronze in the description. Should I accept the return? I'm inclined not to, since I don't see any mistakes or defects in my listing. Thanks.
post #27479 of 30427
Quote:
Originally Posted by YOgun27 View Post

Need advice:

I sold some Gucci heels: http://www.ebay.com/itm/New-GUCCI-Womens-Black-Studded-Heels-Sandals-40-EU-10-US-820-/121953382301?rd=1, in which I accepted a lower price, and shipped a day earlier, at the buyer's request. Well, I just received this message: "I just received shoes and I just noticed they have bronze studs. On the picture looked like they are silver and I really don't like them. I'm kindly asking you to let me return them since I'm not gonna wear them.
Thanks in advance"

I clearly have no returns in the listing, and I never mentioned that the studs were silver or bronze in the description. Should I accept the return? I'm inclined not to, since I don't see any mistakes or defects in my listing. Thanks.
Can you get the buyer to eat the return shipping? If so, might be worth it to take the return. Since you didn't say one way or the other I could see eBay going against you (unfair as that may be). You might win it, but it is not a guarantee.
post #27480 of 30427
Quote:
Originally Posted by Nobleprofessor View Post

How would you describe this style of shoe for listing?  

They aren't really monkstraps at least not in the typical sense.  I can't decide if they are really cool or awful. 









I love em myself - the styling, the perfing details and overall lines, and the dark oxblood that goes to black in places. They remind me of a lovely pair of Testoni loafers I thrifted years ago for around $5ish (not really that similar, but some of the detailing reminds me of them). The law boss saw them on me one day and loved em. I took em off, gave em to him and walked out to my car in my socks. Must've not been one of the hot months here, because my feet didn't burn.
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