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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1808

post #27106 of 31126
So much to sell... Consignment haul from two clients.

post #27107 of 31126
Quote:
Originally Posted by Fueco View Post

What would you do in this situation.

Buyer leaves positive feedback saying how wonderful item and service were.
Buyer opens return stating "didn't like item".
Buyer doesn't upload tracking information.
Four days later, buyer sends message stating something to the effect of "I see the jacket arrived yesterday. When should I expect my refund?"

I've received no indication from my mailing center that anything arrived yesterday. They're closed today, so soonest I can check would be tomorrow.

 

 

As it turns out, the situation was a bit more innocent than it appeared at first...

 

Apparently, I didn't get a notification from my shipping center because they are upgrading their computers right now. So yeah, I picked up the return this morning... The only bad thing was that the dude removed my inventory tag, so I had to check the item against my pictures to make sure he didn't switch it out. All good now... Thank the maker for restocking fees!

post #27108 of 31126

New one on me:

 

Sold a NWT PRL hoodie, with the collar tag and price tag both stating it's a size Large.

Buyer returned it, sent back the same brand & style PRL hoodie, but the collar tag is marked XL and the price tag is L.  I triple-checked my listing and original photos, and I definitely sold them a size L.

The item I got back may or may not be legit - usually don't see mismatched tags on PRL stuff.

 

What to do, to cover myself?  Going to drop them an eBay message with photos of the item they sent back, and request they send me the same one back that I sold them if they want a refund.  Should I also preemptively call someone at eBay?  Report them?

post #27109 of 31126
Quote:
Originally Posted by TheNeedMachine View Post
 

New one on me:

 

Sold a NWT PRL hoodie, with the collar tag and price tag both stating it's a size Large.

Buyer returned it, sent back the same brand & style PRL hoodie, but the collar tag is marked XL and the price tag is L.  I triple-checked my listing and original photos, and I definitely sold them a size L.

The item I got back may or may not be legit - usually don't see mismatched tags on PRL stuff.

 

What to do, to cover myself?  Going to drop them an eBay message with photos of the item they sent back, and request they send me the same one back that I sold them if they want a refund.  Should I also preemptively call someone at eBay?  Report them?

I'd for sure give eBay a call first. 

post #27110 of 31126
Quote:
Originally Posted by Fueco View Post

So much to sell... Consignment haul from two clients.

 

Two kid's bikes, one road bike (Co-Motion Ristretto), and lots of assorted jerseys, skinsuits, bib shorts, vests, jackets, etc by Panache, Giordana, Santini, Adidas, Capo, Champ-Sys, Voler, Canari, Primal, and Alchemist). 60 items total...

post #27111 of 31126
Why buy something then 3 WEEKS later deicide you don't want it? What a plain in the ass. It sucks how much power a buyer has on eBay.
post #27112 of 31126
Quote:
Originally Posted by TheNeedMachine View Post
 

New one on me:

 

Sold a NWT PRL hoodie, with the collar tag and price tag both stating it's a size Large.

Buyer returned it, sent back the same brand & style PRL hoodie, but the collar tag is marked XL and the price tag is L.  I triple-checked my listing and original photos, and I definitely sold them a size L.

The item I got back may or may not be legit - usually don't see mismatched tags on PRL stuff.

 

What to do, to cover myself?  Going to drop them an eBay message with photos of the item they sent back, and request they send me the same one back that I sold them if they want a refund.  Should I also preemptively call someone at eBay?  Report them?

I have had someone return the wrong thing to me... wait, the price tag was still attached and the item was now an XL?

OK, not that, but I've had something returned, they had bought 2 different sizes, from 2 different sellers, then returned the wrong one to me on accident.  Could this person have bought an XL with no return policy then bought yours, it fit and couldn't return the XL, so returned the XL to you instead?  That's bizarre if so.

post #27113 of 31126
Quote:
Originally Posted by TheNeedMachine View Post
 

New one on me:

 

Sold a NWT PRL hoodie, with the collar tag and price tag both stating it's a size Large.

Buyer returned it, sent back the same brand & style PRL hoodie, but the collar tag is marked XL and the price tag is L.  I triple-checked my listing and original photos, and I definitely sold them a size L.

The item I got back may or may not be legit - usually don't see mismatched tags on PRL stuff.

 

What to do, to cover myself?  Going to drop them an eBay message with photos of the item they sent back, and request they send me the same one back that I sold them if they want a refund.  Should I also preemptively call someone at eBay?  Report them?


Definitely give eBay a call and at least get them to be aware of the situation. Customer might've bought 2 and accidentally returned wrong but at least eBay knows if the guy doesn't end up responding to your message. 

post #27114 of 31126

I would encourage blocking bvalnorth. 

 

I sold an out of stock item. I sent a message apologizing saying it was out of stock. We cancelled and then he left negative feedback. I sent him pictures of sold items showing it was sold twice. He didn't believe me, reported me and called ebay to complain.

 

Was it my fault yes, should you be left negative feedback on out of stock items no. Your call, but I rather not deal with someone like that. 

 

Example a few months ago I purchased NWT filson medium duffel guy cancelled and refunded saying it was out of stock. He got more in stock a couple weeks ago so I sent the same offer before telling him he accepted and cancelled on me. He would not do that deal and wanted $30 more. Still the best price at the time so I bought it. No negative feedback left ect. 

post #27115 of 31126

One for the Block List too.

 

Username : achezman

 

Requested for me to ship an item to an alternate address, which would void the seller protection.

The item was shipped and gone, before I even got his message. I apologized and let him know that it had already been shipped

and how to change his account or add an alternate address during checkout. 

 

Since then he has been sending increasingly insulting emails. 

post #27116 of 31126

While we're on a roll, block debdeb3636Bought a pair of shoes and opened a NAD case claiming that they were in poor condition, completely unwearable and smelled. I resold the same shoes once I got them back and got glowing positive feedback. Lots of negatives in her feedback left for others. 

post #27117 of 31126

I don't know if this is really worth blocking.  But, it is annoying.   This buyer Jamdan7 sent me the following: 

 

"I've won the bid can shipping be free" 

 

 

I simply responded and said: 

 

"No. You won the auction with the shipping charges included. This was clear in the listing." 

 

He paid less than 5 minutes later, so it wasn't an issue.  But, its just an irritating thing to me.  I didn't block him.  

post #27118 of 31126
Quote:
Originally Posted by Nobleprofessor View Post
 

I don't know if this is really worth blocking.  But, it is annoying.   This buyer Jamdan7 sent me the following: 

 

"I've won the bid can shipping be free" 

 

 

I simply responded and said: 

 

"No. You won the auction with the shipping charges included. This was clear in the listing." 

 

He paid less than 5 minutes later, so it wasn't an issue.  But, its just an irritating thing to me.  I didn't block him.  


Don't block him. While his approach may be irritating, it has probably worked for him on occasion. Never hate the hustle.

post #27119 of 31126
Quote:
Originally Posted by Nobleprofessor View Post
 

I don't know if this is really worth blocking.  But, it is annoying.   This buyer Jamdan7 sent me the following: 

 

"I've won the bid can shipping be free" 

 

 

I simply responded and said: 

 

"No. You won the auction with the shipping charges included. This was clear in the listing." 

 

He paid less than 5 minutes later, so it wasn't an issue.  But, its just an irritating thing to me.  I didn't block him.  

Quote:
Originally Posted by drlivingston View Post
 


Don't block him. While his approach may be irritating, it has probably worked for him on occasion. Never hate the hustle.

Had the same request after an auction a few weeks ago. Told the guy no and said it wouldn't be fair to other bidders who were factoring in shipping costs and would have affected the final price had I offered it up front. He paid and left positive feedback.

post #27120 of 31126
Anyone having any issues with the new seller hub listing thing? I can't get it to accept any value for weight of a package no matter what shipping option I choose




Update: I put in a flat rate instead of calculated and it let me submit. If anyone else has this issue though I'm curious to what I was doing wrong.
Edited by ilikethelights - 3/23/16 at 6:56am
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