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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1790

post #26836 of 30451
Quote:
Originally Posted by Ds13 View Post


I'm pretty sure I still have TRS status, but I called in and asked about it, was told it had to do with a high % of returns lately. None of which were my fault (counterfeit claim, and a couple "wrong sizes") but they don't take that into consideration. So oh well

 

 

What do they define as a high rate of returns? Mine popped over 2% briefly...

post #26837 of 30451
Quote:
Originally Posted by Ds13 View Post


I'm pretty sure I still have TRS status, but I called in and asked about it, was told it had to do with a high % of returns lately. None of which were my fault (counterfeit claim, and a couple "wrong sizes") but they don't take that into consideration. So oh well

Gotta love eBay. If you don't take returns, they're going to be forced on you. You get benefits for taking them, but get dinged if have too many. 

post #26838 of 30451
Quote:
Originally Posted by MJMcRibb View Post
 

Gotta love eBay. If you don't take returns, they're going to be forced on you. You get benefits for taking them, but get dinged if have too many. 

 

 

The system is still far less biased towards buyers now than it was before the most recent update to the TOS.

 

The CS Rep I spoke with on the phone yesterday told me that they are considering putting into place a system which would allow sellers who allow returns to fight SNAD claims a bit more than we currently can (ie, we cannot). Fortunately the case I was calling him about was closed by the buyer and I received positive feedback. It's not always so easy to turn these things around. I mentioned to him that it was incredibly disheartening that Ebay would side with a buyer with little feedback over a seller with 3000+ positive feedback and TRS status when there was a picture in the listing showing that the buyer was making a false claim.

post #26839 of 30451
Quote:
Originally Posted by vexco View Post

I was thinking late 80's early 90's on the colors alone. Thanks dude! Will be cool to hear what they come up with. 

I'd go with -89-'92...
post #26840 of 30451
Return shipping: seller pays
Return reason: Doesn't match description or photos
Comments: Dear Sir: This shirt is substantially larger than the measurements given in your description. Please facilitate a return and a complete refund. Thank you. gobama2

I received this return today: wrinkled all to hell, reeking of cheap after shave, retail price tag removed but returned to me. And my measurements are precisely correct. It is a new shirt.

If I fight this will the buyer be able to give me negative feedback? I am especially irritated by the fucking after shave. The shirt is hanging six feet away and I am getting whiffs of it now. What is the best course of action? Fight it or block/refund/sell cheap as a used shirt?
post #26841 of 30451
Quote:
Originally Posted by Steve Smith View Post

Return shipping: seller pays
Return reason: Doesn't match description or photos
Comments: Dear Sir: This shirt is substantially larger than the measurements given in your description. Please facilitate a return and a complete refund. Thank you. gobama2

I received this return today: wrinkled all to hell, reeking of cheap after shave, retail price tag removed but returned to me. And my measurements are precisely correct. It is a new shirt.

If I fight this will the buyer be able to give me negative feedback? I am especially irritated by the fucking after shave. The shirt is hanging six feet away and I am getting whiffs of it now. What is the best course of action? Fight it or block/refund/sell cheap as a used shirt?


If the shirt was sold NWT and you received it back with the tag removed, I would fight the refund request. You should be able to handle it with a phone call.

post #26842 of 30451

I had to deal with one not nearly as offensive as yours last year.  Came back without tags.  Will only be resolved with a phone call, and will not be as easy as it should be.  The galling thing is, when you win, ebay will eat it, the dbag will suffer no consequences.

 

I wonder if it's such a fight because great sellers like we try to be are really the exception, hell with the amateur nature of eBay, I wonder if there aren't more bad sellers than buyers, talking up their crap just to squeeze a few more bucks out of a sale with no thought for future sales or reputation.  I bought what should have been a great e-thrift LP cardigan "nwot" stained, pilled and snagged.  You have to feel sorry for the bastards with the horrible job of taking our calls, they get it from both sides.

post #26843 of 30451
Quote:
Originally Posted by txwoodworker View Post
 

I had to deal with one not nearly as offensive as yours last year.  Came back without tags.  Will only be resolved with a phone call, and will not be as easy as it should be.  The galling thing is, when you win, ebay will eat it, the dbag will suffer no consequences.

 

This is consistent with my experience. Mine was a NWT Charvet bow tie. Came back with the tag removed and an obvious run. I got to keep the money and the damaged bow. eBay reimbursed the fucktard. At least I can use the bow for mannequin pics.

post #26844 of 30451

I'm based in the UK and a guy in Singapore has messaged me via eBay to ask whether I can give him a better price if we deal directly through Paypal.  He has 32 feedback, seems to buy high end menswear.  How bad an idea is this - are there higher risks?  It's a pair of C&J shoes, quite expensive. Sorry for the noob question, I only sell a few things and haven't had this request before.

post #26845 of 30451
Quote:
Originally Posted by freehand View Post
 

I'm based in the UK and a guy in Singapore has messaged me via eBay to ask whether I can give him a better price if we deal directly through Paypal.  He has 32 feedback, seems to buy high end menswear.  How bad an idea is this - are there higher risks?  It's a pair of C&J shoes, quite expensive. Sorry for the noob question, I only sell a few things and haven't had this request before.

Could easily get you banned by eBay, especially if you negotiate the out of band transaction within eBay's messaging system!!!!

post #26846 of 30451
Quote:
Originally Posted by Steve Smith View Post

Return shipping: seller pays
Return reason: Doesn't match description or photos
Comments: Dear Sir: This shirt is substantially larger than the measurements given in your description. Please facilitate a return and a complete refund. Thank you. gobama2

I received this return today: wrinkled all to hell, reeking of cheap after shave, retail price tag removed but returned to me. And my measurements are precisely correct. It is a new shirt.

If I fight this will the buyer be able to give me negative feedback? I am especially irritated by the fucking after shave. The shirt is hanging six feet away and I am getting whiffs of it now. What is the best course of action? Fight it or block/refund/sell cheap as a used shirt?

Update: I spent 20 minutes on the phone with ebay and was advised:
1. Refund the buyer in full.
2. Report the buyer.

Ebay is crediting the 4.99 shipping. I have a screwed up shirt. My time is worth more than the payoff I received.

gobama2 is blocked. He understands the system and abused it perfectly.
post #26847 of 30451
Quote:
Originally Posted by masaccio View Post
 

Could easily get you banned by eBay, especially if you negotiate the out of band transaction within eBay's messaging system!!!!


Yes, I can see that now you point it out!  Thanks.

post #26848 of 30451
Quote:
Originally Posted by Steve Smith View Post
 
Quote:
Originally Posted by Steve Smith View Post

Return shipping: seller pays
Return reason: Doesn't match description or photos
Comments: Dear Sir: This shirt is substantially larger than the measurements given in your description. Please facilitate a return and a complete refund. Thank you. gobama2

I received this return today: wrinkled all to hell, reeking of cheap after shave, retail price tag removed but returned to me. And my measurements are precisely correct. It is a new shirt.

If I fight this will the buyer be able to give me negative feedback? I am especially irritated by the fucking after shave. The shirt is hanging six feet away and I am getting whiffs of it now. What is the best course of action? Fight it or block/refund/sell cheap as a used shirt?

Update: I spent 20 minutes on the phone with ebay and was advised:
1. Refund the buyer in full.
2. Report the buyer.

Ebay is crediting the 4.99 shipping. I have a screwed up shirt. My time is worth more than the payoff I received.

gobama2 is blocked. He understands the system and abused it perfectly.

This sucks.  Sorry man.  How is it that ebay allows the buyer to alter the product and then return it for full refund?

post #26849 of 30451
Quote:
Originally Posted by Steve Smith View Post


Update: I spent 20 minutes on the phone with ebay and was advised:
1. Refund the buyer in full.
2. Report the buyer.

Ebay is crediting the 4.99 shipping. I have a screwed up shirt. My time is worth more than the payoff I received.

gobama2 is blocked. He understands the system and abused it perfectly.

I know it may not be worth the hassle, but I would have called and gotten a new CSR. Either that or claim the he returned a shirt that was not what was sent back. For all you know, it's not. The shirt you sent had tags attached and didn't reek. 

post #26850 of 30451
Quote:
Originally Posted by jcman311 View Post

This sucks.  Sorry man.  How is it that ebay allows the buyer to alter the product and then return it for full refund?


Of course ebay is tilted heavily toward buyers. If you think about it, what they are doing is forcing a "customer is always right" return policy, like Brooks Brothers or Nordstrom, onto every seller. It makes things simpler for them to not have to try to get to the truth of every dispute. Usually I just refund and block, but this one irritated me more than the typical one.

If I had it to do over I would have refunded, reported the buyer, and blocked. I had long assumed that the financial payoff would not be worth my time, and this case proved that I was correct. I don't work for $14.97 per hour, which was my payoff in this instance.
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