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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1748

post #26206 of 30441

The CS Rep I spoke with on the phone insisted that because USPS operates on Saturdays, anything not shipped on a Saturday could count as a defect against me, even though I only ship Monday through Friday. Has anyone else seen a defect pop up as a result of not shipping something on a weekend?

 

I told her that it would be grossly unfair to one-person businesses to force them to work six days a week in order to avoid losing TRS status.

 

She did, however, assure me that I should have two months of grace period if I do lose TRS status over those packages that were "shipped late" in early December. If I do lose TR status at some point, my return policy and handling times will both change.

post #26207 of 30441
Quote:
Originally Posted by Fueco View Post

The CS Rep I spoke with on the phone insisted that because USPS operates on Saturdays, anything not shipped on a Saturday could count as a defect against me, even though I only ship Monday through Friday. Has anyone else seen a defect pop up as a result of not shipping something on a weekend?

I told her that it would be grossly unfair to one-person businesses to force them to work six days a week in order to avoid losing TRS status.

She did, however, assure me that I should have two months of grace period if I do lose TRS status over those packages that were "shipped late" in early December. If I do lose TR status at some point, my return policy and handling times will both change.

Quick google search, ebay site: http://pages.ebay.com/sellerinformation/build-your-business-online/deliver-great-service/handling.html

1-day and same-day handling at-a-glance

1-day or same-day handling gives you until the end of the next business day to ship
Handling time starts when buyer payment clears
Weekends and holidays don't count
You can set your handling time and order cut-off times for each listing
1-day or same-day handling is not required to qualify for Top Rated seller status
Only listings from Top Rated Sellers offering 14-day or longer returns with money back option and 1-day or shorter handling qualify for final value fee discounts (Note: Read the fall seller update for new listing requirement for Top Rated Sellers. Starting May 1, 2016, listings from Top Rated sellers must offer at least a 30-day money-back return policy to earn the Top Rated Plus discount and seal.)
post #26208 of 30441
Quote:
Originally Posted by Fueco View Post
 

The CS Rep I spoke with on the phone insisted that because USPS operates on Saturdays, anything not shipped on a Saturday could count as a defect against me, even though I only ship Monday through Friday. Has anyone else seen a defect pop up as a result of not shipping something on a weekend?

 

I told her that it would be grossly unfair to one-person businesses to force them to work six days a week in order to avoid losing TRS status.

 

She did, however, assure me that I should have two months of grace period if I do lose TRS status over those packages that were "shipped late" in early December. If I do lose TR status at some point, my return policy and handling times will both change.


Your CSR was being an uninformed douche. Weekends and holidays do not count as regular shipping days. If you offer a 1-day shipping policy and they pay for an item on Friday, you are required to have it scanned in by the close of business on Monday.

post #26209 of 30441

Just had my account restricted for having unrelated brands in my heading,......C.P Company and Stone Island, you'd think they would know or at least do a little research before jumping in with guns blazin

post #26210 of 30441
Thanks for all your help folks. I will give the poor woman a refund smile.gif
post #26211 of 30441
Quote:
Originally Posted by eddiegreen View Post

Just had my account restricted for having unrelated brands in my heading,......C.P Company and Stone Island, you'd think they would know or at least do a little research before jumping in with guns blazin

Dang...I've done the exact same thing with Stone Island and CP. Guess I got lucky. They didn't warn you or anything first? ...and, what restictions do they place on you?
post #26212 of 30441
Quote:
Originally Posted by TheNeedMachine View Post



Dang...I've done the exact same thing with Stone Island and CP. Guess I got lucky. They didn't warn you or anything first? ...and, what restictions do they place on you?

No warning, 3 days restriction of no listing or revising and it won't be credited to my account.

I now have to wait up to 72 hours for a response from their investigation team who 'have the right tools and resources for this matter', when on the phone to them i said 'might i suggest google as a research tool'.

Just seems so hasty and amateur, i'm a new seller with tons of really positive feedback and if they type the 2 names into google it is clear from Wiki and hundreds of other places that stone island is a diffusion line for CP

post #26213 of 30441
Quote:
Originally Posted by drlivingston View Post
 


Your CSR was being an uninformed douche. Weekends and holidays do not count as regular shipping days. If you offer a 1-day shipping policy and they pay for an item on Friday, you are required to have it scanned in by the close of business on Monday.

 

 

I told her point blank that she was wrong, and that if Saturdays counted as business days, I would have a whole lot more defects than I do. I consider this a Monday through Friday job, and only ship on Saturdays if I have nothing better to do in the morning, and only if I have a bunch of stuff to ship!

 

Thanks for the link. I just needed to vent to people who would understand. :cheers:

post #26214 of 30441
Quote:
Originally Posted by eddiegreen View Post

No warning, 3 days restriction of no listing or revising and it won't be credited to my account.
I now have to wait up to 72 hours for a response from their investigation team who 'have the right tools and resources for this matter', when on the phone to them i said 'might i suggest google as a research tool'.
Just seems so hasty and amateur, i'm a new seller with tons of really positive feedback and if they type the 2 names into google it is clear from Wiki and hundreds of other places that stone island is a diffusion line for CP

That's harsh, especially on a new seller. Of course we see other people do it all the time, but it doesn't usually matter unless one of the brands is in the VERO program and checks/reports listings.
post #26215 of 30441
Quote:
Originally Posted by TheNeedMachine View Post


That's harsh, especially on a new seller. Of course we see other people do it all the time, but it doesn't usually matter unless one of the brands is in the VERO program and checks/reports listings.


I wonder if the suspension has anything to do with him being under ebay.uk. Perhaps they are a bit heavy-handed with the punishment on that side of the pond. For a first offense, I would expect just a stern warning.

post #26216 of 30441
Quote:
Originally Posted by thebuddahman View Post

Thanks for all your help folks. I will give the poor woman a refund smile.gif


Just a quick question, you said tagged, but were they new?  I'm a little unclear.  From reading you post I'm not sure if she meant they came with the 29" inseam or she washed them and they shrank.  Assuming they had been washed (by someone else, hence not new) before you sold them, thats a reasonable reason for a return.  They request by the lady was rather polite, which doesn't hurt her case in my book.  You did the right thing.

post #26217 of 30441

A few question from an eBay fashion newbie.  A long while ago (more than 10 yrs), I sold a lot of stuff on eBay.  But it was all things with no problems with fitment.  Pretty much the picture told the whole story as long as I stated weather they were brand new or not.  From reading this forum, clothing is, well, cut from another cloth.  I was a store closing recently, and was able to pick up a bunch of shoes on the cheap (mostly Allen Edmonds, at about 15-20% of retail).  They're mostly store displays.  So, I figured I could try to move them on eBay/grailed/B&S here on SF. 

 

So question 1:  I plan on listing them as New without box (I have boxes for a few, but on a couple they are plain AE boxes i.e. not labeled with the style), and describing them as store displays, with lots of pictures.  Does that sound right or is there more I should include??

 

2:  I'm curious as to the ratio of clean easy sales to problem customers you pros experience.  I also have a bunch of personal clothing I don't wear anymore, and figured why not toss them up too, if I can expect its just the occasional nut-job or super anal guy.

 

3:  Should I list as an auction starting at a small amount over my cost with BIN/OBO, or just list at fixed price.  I don't have a ton of items, and I'm not planning on doing this full time.  Though, I've heard others say that before on this forum and next thing they know they're looking for multiple clothing racks.

 

4:  Anything you all think I must ABSOLUTELY do or do not other than something obviously shysty, like being offered payment in magic beans?

 

Thanks in advance.

post #26218 of 30441
Happy Saturday everyone!

So I have delivery confirmation on an item saying it was delivered 4 days ago however the buyer just contacted me saying they didn't get. To make matters worse they already opened an "item not received case" rather than just messaging me first. Will PayPal have my back per seller protection policy or will they somehow side with the buyer? TIA
post #26219 of 30441
Quote:
Originally Posted by cadmonkey View Post

Happy Saturday everyone!

So I have delivery confirmation on an item saying it was delivered 4 days ago however the buyer just contacted me saying they didn't get. To make matters worse they already opened an "item not received case" rather than just messaging me first. Will PayPal have my back per seller protection policy or will they somehow side with the buyer? TIA

If you have the tracking uploaded to the auction that says delivered, just call in, state such to the rep, and the case will close in your favor, no questions asked.
post #26220 of 30441
Quote:
Originally Posted by SpooPoker View Post

If you have the tracking uploaded to the auction that says delivered, just call in, state such to the rep, and the case will close in your favor, no questions asked.

Thanks @spoo
Will do. So I won't have to worry about this coming out of pocket however I may still have an unhappy buyer on my hands. Should I just be blunt/honest and say it's out of my hands?
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