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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1740

post #26086 of 30503
Quote:
Originally Posted by Tyrone MacStiophain View Post

Got a note from a buyer:

"The package you sent did not include an apartment #. So the package was not delivered and based on the tracking information will be returned to sender. I would still like the product however. So could you resend it once it arrives? I would be fine with the least expensive shipping. If not could you please refund the purchase."

I assume I should instruct him to update his address in PayPal before I try to re-ship, right? Anything else?

 

You are not responsible for address issues that are the buyer's fault. If he neglected to put his/her apartment number on eBay, that is his problem. Only resend the package if he pays for the additional shipping up front. If he decides that he/she wants the refund, do NOT refund the original shipping expenses.

 

 

Quote:
Originally Posted by snackbandit View Post
 

Yeah, couple spelling mistakes on that care tag.

 

Do No Drly Clean... lol

post #26087 of 30503

Didn't like item? That's a new return reason for me... :violin:

 

 

post #26088 of 30503
Hey I need some help from someone who flips denim. Anyone with a few minutes Dm me. I found some craziness and could use some help.
post #26089 of 30503
Quote:
Originally Posted by drlivingston View Post

You are not responsible for address issues that are the buyer's fault.

You are still responsible for delivery even if the screwup is the fault of the buyer. If the buyer moved months ago and did not change his address in Paypal the USPS will not forward the package. He files as not delivered on ebay,

You lose.

You will be forced to refund. Maybe it comes back to you 3 months later. I had that happen a few months ago. I am 6 weeks into another one and have not seen it yet.
post #26090 of 30503
Quote:
Originally Posted by Steve Smith View Post

You are still responsible for delivery even if the screwup is the fault of the buyer. If the buyer moved months ago and did not change his address in Paypal the USPS will not forward the package. He files as not delivered on ebay,

You lose.

You will be forced to refund. Maybe it comes back to you 3 months later. I had that happen a few months ago. I am 6 weeks into another one and have not seen it yet.

If you ship the item with ebay/PayPal making the label to the address they entered you are not responsible.
post #26091 of 30503
Quote:
Originally Posted by jamesmkeart View Post

If you ship the item with ebay/PayPal making the label to the address they entered you are not responsible.

Research it. You are responsible until the item is delivered to the buyer's address and you can document that it has been delivered.
post #26092 of 30503
Quote:
Originally Posted by Steve Smith View Post

Research it. You are responsible until the item is delivered to the buyer's address and you can document that it has been delivered.

Pretty sure if you ship to Paypal address, you're covered. Not your responsibility if they move and don't update their address in Paypal.
post #26093 of 30503
I will research it for you. From ebay:

When a buyer doesn't receive an item

If a buyer doesn't receive an item, the buyer needs to report that they didn't receive the item by contacting the seller from My eBay. The seller should address the buyer's concern and provide updates on the delivery of the item, tracking information, or a refund.

If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask us to step in and help.

If asked to step in and help, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer's address. We require proof of signature to confirm delivery for items with a total cost of $750 or more.

If we determine that the item wasn't successfully delivered, we refund the full cost of the item and original shipping via PayPal. The seller is required to reimburse us for the amount. Learn more about reimbursement.



If there is an exception for 'But it was really the buyer's fault' please link it. I would love to find out that I am wrong about this.
post #26094 of 30503
Quote:
Originally Posted by bpk1 View Post

Pretty sure if you ship to Paypal address, you're covered. Not your responsibility if they move and don't update their address in Paypal.
I've been through this many times. If it's ship using the label from PayPal and confirmed delivery at that address your covered. Sellers not responsible for address updates.Every time it's sided in my favor. I won't even ship to another address even if I'm asked for this very reason.
post #26095 of 30503
Quote:
Originally Posted by the2ndhandman View Post

I've been through this many times. If it's ship using the label from PayPal and confirmed delivery at that address your covered. Sellers not responsible for address updates.Every time it's sided in my favor. I won't even ship to another address even if I'm asked for this very reason.
That's not the issue though. The package was returned to sender due to lack of apartment number. It's back in the sellers hands. No confirmation of delivery to PayPal verified address.
post #26096 of 30503
Quote:
Originally Posted by dazedstate View Post

That's not the issue though. The package was returned to sender due to lack of apartment number. It's back in the sellers hands. No confirmation of delivery to PayPal verified address.
Yes that's what I'm saying. If there was tracking showing it made its way to its destination and then was sent back due to not having a deliverable address it's on the buyer to update there address and repay for shipping. You can show that the address was incorrect at the time of original shipment. This is not a cost of the seller to cover.
post #26097 of 30503
Quote:
Originally Posted by the2ndhandman View Post

Yes that's what I'm saying. If there was tracking showing it made its way to its destination and then was sent back due to not having a deliverable address it's on the buyer to update there address and repay for shipping. You can show that the address was incorrect at the time of original shipment. This is not a cost of the seller to cover.
I would hope that that is a winnable case but given eBay's aversion to seller support, I think Steve may be right. It explicitly says

"If we determine that the item wasn't successfully delivered, we refund the full cost of the item and original shipping via PayPal. The seller is required to reimburse us for the amount."

You say that you have won in instances like these though?
post #26098 of 30503
Quote:
Originally Posted by dazedstate View Post

I would hope that that is a winnable case but given eBay's aversion to seller support, I think Steve may be right. It explicitly says

"If we determine that the item wasn't successfully delivered, we refund the full cost of the item and original shipping via PayPal. The seller is required to reimburse us for the amount."

You say that you have won in instances like these though?

If the buyer admitted that the apartment number was not in the address at time of checkout, it's 100% on the buyer in this case. A reasonable CS Rep should take care of any issues quickly.
post #26099 of 30503

Faith restored ^

 

Unrelated question, I received this notice from eBay:

 

 

I don't really want to give them another credit card.  Will anything negative happen if I just ignore?

post #26100 of 30503
Oops wrong thread
Edited by jamesmkeart - 1/24/16 at 12:36pm
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