Guys, I'm getting my 2nd not as described return in the last year of trading. This one is based on color. I don't mind the return but the defect irks me. I don't pretend to have perfect colors, particularly since this was part of my first batch of items with my flash setup, but I still don't agree with him, because, if anything, the tie is slightly lighter in real life than the photos.
I sold the tie as slate blue. He said it was darker than the photos in the listing, almost Navy. Well, as it happens, I have the identical tie in Navy. I got the tie back today and took it and the navy one outside and shot a couple full auto shots to have a basis to compare. the attached shows three photos from the listing on the left versus the ones I shot outside.
Is there a way to win this type of compaint? (btw, my other return was an "undisclosed" smell: Which as a leather coat, it smelled like leather.)
the ones on the left have the white balance set at the level from a white card under the lights and the right were outside, full daylight on white. The ones on the right have no adjustment at all.
I haven't sent anything to the buyer, but I'm just wondering if I can get the defect removed.
You should be able to, but it may not be worth your time. Are you close to 2% defect rate? Unless the buyer negs you, I wouldn't worry about it other than blocking him.