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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1712

post #25666 of 30424
Quote:
Originally Posted by othertravel View Post


Well, here's my story on this topic.

Found a rare staple tie on ebay listed for $200. Seller had OBO option, so I offered $100. He/she accepted (to my surprise).

Long story short, I'm sure alot of sellers inflate their 'buy-it-now' price while actually expecting a much lower 'real price'. Don't know if that's the case here - maybe they just wanted to unload the tie - but I was still surprised my offer was accepted.

 

I actually used to do the same thing all the time.  However I've had several sellers simply ignore my offers because they thought it was an "insult" when I was just trying to get an idea of where they are at.  The bad part about it is you can't make another offer until a day or the offer is countered.  I had one guy end up selling a pair of jeans for $20 lower than I was willing to go because he simply ignored my initial offer that was exactly 50% of the BIN price. 

post #25667 of 30424
Quote:
Originally Posted by LGHT View Post
 

 

I actually used to do the same thing all the time.  However I've had several sellers simply ignore my offers because they thought it was an "insult" when I was just trying to get an idea of where they are at.  The bad part about it is you can't make another offer until a day or the offer is countered.  I had one guy end up selling a pair of jeans for $20 lower than I was willing to go because he simply ignored my initial offer that was exactly 50% of the BIN price. 

 

I don't know why I cant help myself, but I cant help myself. If you have a maximum that you are willing to pay, offer that. I suspect you wish not to in case you could get it cheaper. That is the same for the seller. Why should he tell you his lowest price when he will come away thinking you may have paid more? Why this is so cryptic to you is odd.

 

There's a very simple technique that is used in negotiation courses to demonstrate that despite everyone thinking that the final price is the real issue, it is the process of negotiation that ensure that parties come away satisfied.

 

Suppose you are searching for a used car and you spy the ideal candidate in a private driveway with a “for sale: $10,000” sign in the window. You knock on the homeowner’s door to inquire, but decide that while the price is actually quite reasonable for the car, that you will try and get a deal by low-balling them. You will offer $7000 expecting to settle somewhere in the middle. After taking the car for a short test-drive you present your offer: “Well, it’s not really what I’m after, but I’ll give you $7000.” To your surprise, the owner agrees immediately. Do you feel great that you made a great deal? Likely not. What is the first thought that comes to your mind?  "I could have done better. They would have taken $6000." But what if they had said yes to $6000? You would still think I could have done better? It’s not the price that determines your feeling of success, it’s the process of negotiation, and when that is absent you come away dissatisfied.

 

And what is your next thought?  The next thought is that there must be something wrong with the car if they accepted your offer so easily.

 

Interestingly, the same is true for a seller if a buyer asks “how much do you want for that car” and the buyer accepts the first price the seller suggests.

post #25668 of 30424
Quote:
Originally Posted by highvoltorb View Post
 
Quote:
Originally Posted by Brianpore View Post
 

On a different note... good attempt to copy my listing but  shoe trees help and dont cut off the top of your shoe in the picture :lol:

 

 

 

Quote:
Originally Posted by MJMcRibb View Post
 

Pretty sure that's @highvoltorb

 

 

Shit. :embar: I've taken bits and pieces from all of you guys. Nothing malicious about it I promise. I do remember that when I finally started taking pictures of ties the "correct" way about a year and a half ago, every "direction" was pretty well represented by someone on the sub. I was already doing a lot of top left to bottom right pictures at the time, even my jacket and shirt pictures were usually just the bust pointed to the right side of the of the frame. So I did the same way to be consistent, and I knew they looked like yours but I figured I'd never have enough volume on my ebay page to make it a problem. I will admit that the one time I came into a dozen Trafalgar braces about a year ago I did model my listings after yours. I would have most likely done it very similarly anyway, because I was always going to do top left to bottom right and it was clear looking at the completed listings that the close up thumbnails were the ones selling. And I felt bad about it again, and I don't know if you were paying attention at the time, but I purposely did one strap pictures instead of the two strap pictures you were using and angled them a bit different because I felt bad about how close they looked. I think I did a two strap picture last time, but I think I've only found 2 pairs since then. And then of course, as I got better lighting, and a better camera, and better at photoshop, my shoe pictures looked a whole lot like yours too but I had been taking pictures of shoes from that angle since I was taking pictures of shoes on a gray t-shirt on top of carpet in my bedroom at my parents house...

 

 

 

I always do the all caps brand thing, but I know I'm not the only one.

 

Anyway, I feel pretty shitty about this.  If you feel in any way that this hurts your business, or if you're just upset about it, I will change that listing (and any others) without hesitation. I can pretty much promise you that unless I lose my day job, I'm never going to have any more 40 listings at a time up anyway. 

 

Edit: Your tie pics are the other way. I don't know who I was thinking of. 

Honestly I don't care and didn't even know it was someone in the forum. Thought it was kind of funny so wanted to post it.  

 

Everyone should be able to list however they want with any pictures/style/format they want. The only issue I would have is if people are using my custom HTML code or my actual pictures to represent their items (which would be silly as then the buyer is not getting what is pictured anyway).

 

Photo, list, format and use all the capital letters you want. More power to you if you have 1,000 listings. No one should stand in the way of capitalism so much as to dictate the type of pictures you take or what words you use to describe your items.

post #25669 of 30424

love the example. i'll offer another:

 

i sold my truck last year. blue book was like 3000 iirc, but actual demand for this particular make/model/vintage i figured to be closer to 5000 or so.

 

so i listed at 5500 locally and got a bunch of scummy grinders offering lowballs. it was pretty ridiculous. so i relisted at 8200. accepted a first offer of 7000 cash a week later. my goals were more than met and i was able to actually share a little value with that buyer - he seemed satisfied with the deal. and btw, if he had offered any less i would've taken him for a few hundred more, no doubt. 

 

so what's my point? that the BIN matters and so does the buyer's approach. 

post #25670 of 30424
Quote:
Originally Posted by SeaJen View Post
 

 

I don't know why I cant help myself, but I cant help myself. If you have a maximum that you are willing to pay, offer that. I suspect you wish not to in case you could get it cheaper. That is the same for the seller. Why should he tell you his lowest price when he will come away thinking you may have paid more? Why this is so cryptic to you is odd.

 

 

I already explained my thought process in why I don't like to put in an opening offer, but I'll do so again.  In the past I would almost always start off with an offer that was 50% of the BIN price.  Like you mentioned I don't want to over offer in case the seller is willing to go lower.  Almost always the seller would counter and I would counter and he would counter etc. 

 

However recently I noticed a few sellers who take offense to offers that are only 50% of the BIN price and as a result never decline the offer or even bother to counter it.  They simply ignore my offer.  I also found it to be quicker and easier to simply ask the seller what his lowest price is and avoid all the back and forth haggling. 

 

My last purchase went this way.  I msg the seller and ask what his lowest price for the item listed at $50 is.  He responds back at $40 I so ok i'll take it and submit the offer.  The entire process took about 2 min and we both came away happy without having to go back and forth.  Had I started off as I did in the past with an initial offer of $25 it may have went south.

post #25671 of 30424
Quote:
Originally Posted by double00 View Post
 

love the example. i'll offer another:

 

i sold my truck last year. blue book was like 3000 iirc, but actual demand for this particular make/model/vintage i figured to be closer to 5000 or so.

 

so i listed at 5500 locally and got a bunch of scummy grinders offering lowballs. it was pretty ridiculous. so i relisted at 8200. accepted a first offer of 7000 cash a week later. my goals were more than met and i was able to actually share a little value with that buyer - he seemed satisfied with the deal. and btw, if he had offered any less i would've taken him for a few hundred more, no doubt. 

 

so what's my point? that the BIN matters and so does the buyer's approach. 

 

That's a great example of a truck that was clearly worth more than the BB had it listed.  Almost like a hard to find rare item.  In that case you clearly have the upper hand and can demand a premium.  However what happens if it's not a hard to find rare item and there are 3 other trucks listed just like yours?  Do you think quickly ignore the "low ball offers" or do you actually counter them and try and make the sale? 

 

Also what would you do if a perspective buyer ask what's the lowest you would go?  Do you tell them or just ignore them?

post #25672 of 30424
What can I do here? I sold a guy a pair of NWOT Cole Haan loafers size 11W US. Everything shows/documents size 11W: pics, listing, everything. He doesn't get it. He bought the wrong size. Not my problem.

Conversation is Spoiled (Click to show)
Him
I received these wonderful shoes, nice meterial used and the Nike Air sole techonology function makes it very comfortable, BUT I wish it is the size 11 as it is advertised in listing, the retailer's sales price sticker on the outer sole is wrongly printed 11W instead of 12W, as you might be aware of the fact that EU sizes are 1 # bigger so as its EU size 11 so the retailer did not relized and you listed it as it was on that sticker, so I belive its an honest error on your part, would you be kind enough to tell me, how can we resolve it please, thanks

Me
The sticker says size 11, as does the sizing number inside the shoe. Cole Haan sells all their shoes as US sizes. UK sizing is one smaller. I'm a 9.5 US so 8.5 UK

Him
Thanks, We are saying the same,as you said, inside the shoe, size is printed 11, and this is EU size which is Equilant to US size 12, the item is advertized in listing as US size 11 and thats my size, I know i cant stretch my foot to a number bigger so, please confirm acceptance of RETURN and send me the return shipping label as its not my fault, thanks for your co opration

Me
I will not accept a return for this item. The listing was correct. The size was documented and photographed correctly. The mistake was on your end, not mine.

Him:
Thanks, NO, the listing was WRONG, it's listed as US size 11 and its EU size 11 which is US size 12, if it was an error, you have a chance to fix it as you are very well aware of the mistake on your end, I ll wait for next 24 hours for your RETURN acceptance, IF you opt out not to resolve, you don't need to answer please,
I ll let EBay decide, thanks again n h've a nice evening

Me
Again, Cole Haan makes all their shoes in US sizes. Thus the tagged size, which is documented in two pictures, is in a US size. The mistake was yours, not mine. You bought a pair of shoes, listed truthfully and accurately, and they don't fit you. I fail to see how that's my responsibility.

Him
Thanks, your information is absolutely WRONG, Colle Han made in Italy are NOT Made in US size and that's what you assumed listing it as US size, it is not US size, EU 11 is US 12 so since it was listed wrongly as US size 11.
If you still fail to understand, EBay should understand and explain you batter, thanks

Me
Your ignorance is remarkable. I have contacted Cole Haan. I will forward their reply so this nonsense can end. Please work on your grammar and punctuation. It's atrocious and makes it difficult engage in this mind-numbing debate.
post #25673 of 30424
LOL
post #25674 of 30424

A seller doesn't want to leave any money on the table either, so why would they reveal their best price? It's just like you offering $25 when you are really willing to pay $35. Don't expect the seller to do something you aren't willing to do yourself.

post #25675 of 30424

02 tacoma lol (nobody makes mini-trucks anymore)

 

but yeah listed and accepted prices are extremely circumstantial. I try not to sell widgets personally - why bother? the market will eat you alive on those things these days...

 

fwiw, what i usually sell 60% is my cutoff for a reasonable offer to begin a negotiation, i'll go from there but it all depends on what it is, my buy-in, target margin etc. in general, 50% is a non-starter and gets flushed. when people ask "what is your lowest price?" i tell them i don't negotiate with terrorists lol

 

but i'm not sure why you would assume a BIN represents an inflated value, or by how much (50% of list is understandably offensive if you've only priced 15% of padding into a BIN)

post #25676 of 30424
Quote:
Originally Posted by matty long legs View Post

What can I do here? I sold a guy a pair of NWOT Cole Haan loafers size 11W US. Everything shows/documents size 11W: pics, listing, everything. He doesn't get it. He bought the wrong size. Not my problem.
  Conversation is Spoiled (Click to show)
Him
I received these wonderful shoes, nice meterial used and the Nike Air sole techonology function makes it very comfortable, BUT I wish it is the size 11 as it is advertised in listing, the retailer's sales price sticker on the outer sole is wrongly printed 11W instead of 12W, as you might be aware of the fact that EU sizes are 1 # bigger so as its EU size 11 so the retailer did not relized and you listed it as it was on that sticker, so I belive its an honest error on your part, would you be kind enough to tell me, how can we resolve it please, thanks

Me
The sticker says size 11, as does the sizing number inside the shoe. Cole Haan sells all their shoes as US sizes. UK sizing is one smaller. I'm a 9.5 US so 8.5 UK

Him
Thanks, We are saying the same,as you said, inside the shoe, size is printed 11, and this is EU size which is Equilant to US size 12, the item is advertized in listing as US size 11 and thats my size, I know i cant stretch my foot to a number bigger so, please confirm acceptance of RETURN and send me the return shipping label as its not my fault, thanks for your co opration

Me
I will not accept a return for this item. The listing was correct. The size was documented and photographed correctly. The mistake was on your end, not mine.

Him:
Thanks, NO, the listing was WRONG, it's listed as US size 11 and its EU size 11 which is US size 12, if it was an error, you have a chance to fix it as you are very well aware of the mistake on your end, I ll wait for next 24 hours for your RETURN acceptance, IF you opt out not to resolve, you don't need to answer please,
I ll let EBay decide, thanks again n h've a nice evening

Me
Again, Cole Haan makes all their shoes in US sizes. Thus the tagged size, which is documented in two pictures, is in a US size. The mistake was yours, not mine. You bought a pair of shoes, listed truthfully and accurately, and they don't fit you. I fail to see how that's my responsibility.

Him
Thanks, your information is absolutely WRONG, Colle Han made in Italy are NOT Made in US size and that's what you assumed listing it as US size, it is not US size, EU 11 is US 12 so since it was listed wrongly as US size 11.
If you still fail to understand, EBay should understand and explain you batter, thanks

Me
Your ignorance is remarkable. I have contacted Cole Haan. I will forward their reply so this nonsense can end. Please work on your grammar and punctuation. It's atrocious and makes it difficult engage in this mind-numbing debate.

I know the buyer is being a dick, but you have to resist the urge to insult them, ebay will review all your emails when you fight the return and get the negative feedback removed.

You can tell him that UK sizing is not EU sizing, that would make the shoe a 45 if it was sized in Italy.

I think you have proved your point, when you get the return request (assuming you don't take returns, it will be a return request) give eBay a call to settle it.

post #25677 of 30424
Quote:
Originally Posted by txwoodworker View Post

I know the buyer is being a dick, but you have to resist the urge to insult them, ebay will review all your emails when you fight the return and get the negative feedback removed.
You can tell him that UK sizing is not EU sizing, that would make the shoe a 45 if it was sized in Italy.
I think you have proved your point, when you get the return request (assuming you don't take returns, it will be a return request) give eBay a call to settle it.

My anger got the better of me. I've never dealt with a buyer this. How do you speak logically to someone who is so profoundly stupid and illogical? This guy has to be a Sarah Palin supporter.
post #25678 of 30424
Quote:
Originally Posted by Van Veen View Post


Thanks. Must have been made for a stout man. 38 waist 28.5 inseam on the trou.


on this topic, most sellers try to size to the even size as most buyers have been conditioned to buy jackets in even sizes. I've seen these titled as 45 - 46 or such.

 

On this specific one, since it has size 38 pants, and a 6 inch drop is normal and a 5 inch drop would executive cut, my guess is that many sellers would list this as a 44 instead of a 45. Always better going down than up.  If you listed it as a 46, then the man who counts on that dimension being a full 24" or even 24 1/4" is gonna complain.

post #25679 of 30424
Quote:
Originally Posted by Brianpore View Post
 

Honestly I don't care and didn't even know it was someone in the forum. Thought it was kind of funny so wanted to post it.  

 

Everyone should be able to list however they want with any pictures/style/format they want. The only issue I would have is if people are using my custom HTML code or my actual pictures to represent their items (which would be silly as then the buyer is not getting what is pictured anyway).

 

Photo, list, format and use all the capital letters you want. More power to you if you have 1,000 listings. No one should stand in the way of capitalism so much as to dictate the type of pictures you take or what words you use to describe your items.


Its a compliment having your listing compared by Brian to his listing. Even if it has a slight pejorative overtone, its a damn good photo, except for the out of frame part.

post #25680 of 30424

Guys, I'm getting my 2nd not as described return in the last year of trading. This one is based on color. I don't mind the return but the defect irks me. I don't pretend to have perfect colors, particularly since this was part of my first batch of items with my flash setup, but I still don't agree with him, because, if anything, the tie is slightly lighter in real life than the photos. 

 

I sold the tie as slate blue. He said it was darker than the photos in the listing, almost Navy. Well, as it happens, I have the identical tie in Navy. I got the tie back today and took it and the navy one outside and shot a couple full auto shots to have a basis to compare. the attached shows three photos from the listing on the left versus the ones I shot outside.

 

Is there a way to win this type of compaint? (btw, my other return was an "undisclosed" smell: Which as a leather coat, it smelled like leather.)

 

the ones on the left have the white balance set at the level from a white card under the lights and the right were outside, full daylight on white. The ones on the right have no adjustment at all.

 

 

I haven't sent anything to the buyer, but I'm just wondering if I can get the defect removed.

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