Styleforum › Forums › Men's Style › Classic Menswear › Buying and Selling on eBay: Tips, Tricks, Problems & Questions
New Posts  All Forums:Forum Nav:

Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1698

post #25456 of 32408
Hi guys, I need your help

I've sold a TB shirt on ebay.com some weeks ago.
Listing was absolutely clear in term of description and measurements

The buyer just sent me a return request:
Reason: Doesn't fit
Comments:Too big

This is obviusly a buyer's remorse

I don't accept return and it was clearly stated in ebay listing, what should I do? (paypal already blocked my funds)

If I decline the return the buyer could open another claim? for example for item not as described?

Thanks in advance!
post #25457 of 32408
Quote:
Originally Posted by alexSF View Post

Hi guys, I need your help

I've sold a TB shirt on ebay.com some weeks ago.
Listing was absolutely clear in term of description and measurements

The buyer just sent me a return request:
Reason: Doesn't fit
Comments:Too big

This is obviusly a buyer's remorse

I don't accept return and it was clearly stated in ebay listing, what should I do? (paypal already blocked my funds)

If I decline the return the buyer could open another claim? for example for item not as described?

Thanks in advance!
If there was measurements in the listing to back you up ebay will clear it up with just a phone call. If you just stated a size then its different. Asfar as opening a case as not described same thing. Just be aware people try and be sneeky and open a case with PayPal it's kind of a backdoor trick. There a little tougher to deal with and like to side with buyers even if it's clearly listed with measurements cause it's your word against there's to them.
post #25458 of 32408
Quote:
Originally Posted by the2ndhandman View Post

If there was measurements in the listing to back you up ebay will clear it up with just a phone call. If you just stated a size then its different. Asfar as opening a case as not described same thing. Just be aware people try and be sneeky and open a case with PayPal it's kind of a backdoor trick. There a little tougher to deal with and like to side with buyers even if it's clearly listed with measurements cause it's your word against there's to them.

Hi, thanks for replying

This is the listing, http://www.ebay.com/itm/161897491496
I think it was pretty clear overall

anyway tomorrow I will call ebay, thanks
post #25459 of 32408
Quote:
Originally Posted by FLW View Post

Bought some nothing-special wool OTC socks for $9 shipped. Came with a hand-written thank you note, on nice card stock, explaining that eBay is helping pay tuition for the seller's two sons.

Went back and cleared out the rest of her stock.

Never doubt the personal touch

That's wassup! I loved reading this.  Good for you man.  When you can really feel the genuine thank you from sellers (or even buyers), it tickles a nerve inside to bust-a-move!  And thats what you did! :thumbs-up:

 

Quote:
Originally Posted by alexSF View Post

Hi guys, I need your help

I've sold a TB shirt on ebay.com some weeks ago.
Listing was absolutely clear in term of description and measurements

The buyer just sent me a return request:
Reason: Doesn't fit
Comments:Too big

This is obviusly a buyer's remorse

I don't accept return and it was clearly stated in ebay listing, what should I do? (paypal already blocked my funds)

If I decline the return the buyer could open another claim? for example for item not as described?

Thanks in advance!

Call eBay, have them look at the return and escalate into a case and close it in your favor.  They may or may not do that right off the bat.  They may encourage you to just decline the request, because that is how they want you to use their return system.  But again, that opens you up to a SNAD case, and then you have to call back for that case.  But, If you can get a rep on the phone who is proactive, they do have the ability to escalate that return into a case, and close it on the phone with you.  That will potentially save you time in the future from having your funds on hold yet again when the case is opened, and save you yet another phone call explaining buyers remorse etc.

 

EDIT: And bravo, that is a good sale right there! :slayer:

post #25460 of 32408
Quote:
Originally Posted by Snoogz View Post

That's wassup! I loved reading this.  Good for you man.  When you can really feel the genuine thank you from sellers (or even buyers), it tickles a nerve inside to bust-a-move!  And thats what you did! thumbs-up.gif

Call eBay, have them look at the return and escalate into a case and close it in your favor.  They may or may not do that right off the bat.  They may encourage you to just decline the request, because that is how they want you to use their return system.  But again, that opens you up to a SNAD case, and then you have to call back for that case.  But, If you can get a rep on the phone who is proactive, they do have the ability to escalate that return into a case, and close it on the phone with you.  That will potentially save you time in the future from having your funds on hold yet again when the case is opened, and save you yet another phone call explaining buyers remorse etc.

EDIT: And bravo, that is a good sale right there! icon_gu_b_slayer%5B1%5D.gif

Many thanks
Really helpful

Tomorrow I will call ebay, hoping the italian call operator could understand and help me also on ebay.com transaction
post #25461 of 32408
Lame post amid all the drama, but I came up with a good name for my eBay/Etsy stores that I thought was pretty unique. Turns out it's the name of a Marvel Universe crossover character.
post #25462 of 32408

^big comic book fan here, what was the name???

post #25463 of 32408
The Iron Spider. Not a reference to Marvel, but a reference to what I do professionally. Going to stick with the name since I have a good logo idea.
post #25464 of 32408
Quote:
Originally Posted by Van Veen View Post

The Iron Spider. Not a reference to Marvel, but a reference to what I do professionally. Going to stick with the name since I have a good logo idea.

 

And now I've spent 20 minutes reading old Civil War and Avengers Initiative issue synopses.  I'd forgotten about the Scarlet Spiders.

post #25465 of 32408
You're welcome(?)
post #25466 of 32408
Quote:
Originally Posted by alexSF View Post

Hi guys, I need your help

I've sold a TB shirt on ebay.com some weeks ago.
Listing was absolutely clear in term of description and measurements

The buyer just sent me a return request:
Reason: Doesn't fit
Comments:Too big

This is obviusly a buyer's remorse

I don't accept return and it was clearly stated in ebay listing, what should I do? (paypal already blocked my funds)

If I decline the return the buyer could open another claim? for example for item not as described?

Thanks in advance!

Once they've filed a claim they cannot file another claim for the same item. A situation like that just occurred with me. If they stated return reason as it Doesn't Fit, then that's what's on record, they can't go back on that and change it to item not as described because that's obviously just them trying to do whatever they can to get a return processed. I have a guy who filed for a return because the pants for a suitt were too small, however I didn't know he did when he messaged me a picture of the inner lining of the suit ripped (very very neatly on the seam) and I don't accept returns and he knew thought however I do if I don't divulge information like damage, so I said of course I will accept the return. So I did, however I then realized the reasoning was because the pants were too slim, I messaged him and asked why he didn't state because of damage and he responded that it was after he realized the pants were TOO BIG that he saw the rip to the lining. First, he would have changed it to damage so my no return policy would be void if he could, secondly he clearly lied and took a seam ripper to the inner part of the armhole. Good think I have pictures of it so once I receive the suit back, I'll be keeping his money and my inventory once I'm finished with him.

 

Quote:
Originally Posted by the2ndhandman View Post


If there was measurements in the listing to back you up ebay will clear it up with just a phone call. If you just stated a size then its different. Asfar as opening a case as not described same thing. Just be aware people try and be sneeky and open a case with PayPal it's kind of a backdoor trick. There a little tougher to deal with and like to side with buyers even if it's clearly listed with measurements cause it's your word against there's to them.

This is very very true and something you always need to be prepared for if you decline on ebay. I had someone return a RLPL 3 piece suit 3 months after purchase without dealing with ebay at all, just purely going through paypal because they knew they couldn't do it through ebay and the craziest thing that after I plead my case that these peopel obviously wore this suit for three months and now want their 500 bucks back they are returning it, taking advantage of your system and using my word against theres. Every Paypal person I talked to agreed with me and they still initially ruled in his favor. However the idiot sent me back the suit so I had it in my possession, I also wasn't gonna let some asshole pull some shit on me like that, so I went to my tailor and had them write a note to paypal stating that when they tailored this suit last for me it was in far better condition and that now it has been obviously worn thoroughly and even altered (they never saw the suit I just told them what to write)...I submitted to Paypal, they overturned, and I got my 500 bucks back from that dickhead and I also had my RLPL 3 piece back in my possession. All you will need to do is take your measurements to a tailor and have them write on their letter head that they professionally measured the item and that everything matched just as your measurements did. That you did everything correct. You also have a all sales final policy clearly stated. Paypal willl not be able to go in the buyers favor with this information so you have nothing to worry about there.

Quote:
Originally Posted by alexSF View Post


Hi, thanks for replying

This is the listing, http://www.ebay.com/itm/161897491496
I think it was pretty clear overall

anyway tomorrow I will call ebay, thanks

Your funds are blocked because the transaction is in dispute. You simply explain to them what is happening and they will be unlocked and you'll be good to go. No return policies are Iron clad on ebay, they mean no fucking returns. There are obvious exceptions but this is not one. You have it clearly stated and he fucked himself by opening a case for a return that does not grant him the right to return the good. It doesn't fit, that his problem, not yours. If it was damaged and not disclosed and he filed that, that would be one thing, but he fucked himself, your fine.

post #25467 of 32408

This years best sale
Paid $8
post #25468 of 32408
Quote:
Originally Posted by Van Veen View Post

The Iron Spider. Not a reference to Marvel, but a reference to what I do professionally. Going to stick with the name since I have a good logo idea.

I don't want to be a dick or anything, but I'm not clicking on a store that sounds like it's named after a kids cartoon. You may have a logo planned out but that name is not marketable. Your selling grown men's clothes, to grown men, think about your audience. You either need something that is Subtle, Clever, and/or Poignant, or a Company name type of deal, a brand you can market yourself under, a name with a story or meaning behind it. The Iron Spider sounds like a Halloween costume or something, it's not what your core demographic will be drawn too. You gotta stay true to yourself in this game, but you also gotta remember that your business is sales, and your not just selling items on eBay, your selling your entire image plus item on eBay. People can buy that shit somewhere else, but you want them to choose you. Iron Spider is not getting taken seriously and is not going to be getting chosen. Just thought some honesty would be most beneficial before you get too locked in on that, don't mean to come off as a dick if I did. Just trying to be of help.

post #25469 of 32408
Quote:
Originally Posted by the2ndhandman View Post

Brioni cashmere overcoat.

Thrift price $19.99
Sold 24 bids at $3,210

 

I wonder what kind of people throws away by maybe 5$ a piece as that?

 

You Americans are lucky.

 

BTW just relisted my 4000$ good and some buffon offered 125$

 

Are this dumbs bored, this happens to you often?

 

How can I block this cheaters?

post #25470 of 32408
Quote:
Originally Posted by Jompso View Post

I don't want to be a dick or anything, but I'm not clicking on a store that sounds like it's named after a kids cartoon. You may have a logo planned out but that name is not marketable. [...] Just thought some honesty would be most beneficial before you get too locked in on that, don't mean to come off as a dick if I did. Just trying to be of help.

I'm beginning to think you enjoy coming off as a dick.

I don't know that it would have sounded like a fucking kids cartoon had I not planted the seed. The inspiration was from British pub names. However I'll probably change to something more unique for SEO.

And personally, if I were trying to create a luxury image, I wouldn't drop four letter words all over my professional blog.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Classic Menswear
Styleforum › Forums › Men's Style › Classic Menswear › Buying and Selling on eBay: Tips, Tricks, Problems & Questions